Theaacarcheck レビュー 57

Wasted 2 days waiting for a date and when I called to chase them up, I spent 40 minutes on the phone only to be they couldn't do the inspection and were refunding the payment.

Bought an inspection for the car I was about to buy . The AA went to the garage on the date , but could not get his computer to start . 2 hours later , off he went , no communication .
They came back 2 days later and did the inspection , I received the report , minor problems , so I confirmed the buy with the garage. They next did an MOT test , it FAILED because front lights not working .. REALLY ?? Not checked by the AA ? and when I got the car , it appeared that there was only one key for the car .
How could have they missed that ... Now I have to spend £300 for a new key . Also AA communication is horrendous, lies after lies to keep you away . Never again.

AA customer service are not great, I asked them to put me through to the mechanic as I knew he wouldn’t be able to find the address and also wanted to pass on a message but they refused and said they would tell the mechanic themselves which they didn’t ask he called me on the day with these queries. However, if you do use the pre purchase inspection, highly recommend using JOSEPH B (if you are able to request him), he called immediately after, gave me a detailed report even though I booked the basic check, came early and was super friendly and informative.

Very disappointing experience with AA Vehicle Inspections.
I don’t usually leave reviews, but I really wish I had read others before using this service. As I don’t think it is fit for purpose and misleading. What I will say, is the engineer was a nice lad. However...I purchased a vehicle based entirely on a Comprehensive AA Vehicle Inspection report, trusting that it would give a reliable assessment of the car’s condition. If the report had highlighted serious issues, I would not have gone ahead with the purchase.
Within a few weeks of buying the vehicle it broke down three times. The first breakdown happened in the outside lane while I had my toddler in the car, when the vehicle suddenly went into limp mode, apparently a crankshaft pulley and belt failure and replacement needed. Another time I was on my way to hospital with a my partner who has cancer, both extremely frightening and upsetting for all. Within six weeks of driving we’ve had to be recovered from our holiday destination 500 miles away with toddler in tow. Our home garage advised that the car had multiple faults and should be returned to the dealer. The faults have been 1) intake system leak
2) manifold absolute pressure 3)DPF restriction
4) EGR insufficient flow The dealer of course, is currently disputing responsibility and we have the added stress of having to do this through legal channels.
What I found particularly disappointing was the AA’s response. They have refused liability, explaining that their inspection is limited to an external visual and diagnostic check and that they cannot be held responsible for defects that were not apparent at the time of inspection
The inspection circa £299 and I relied on it when making a significant purchase. Unfortunately the vehicle (a 2017 Land Rover Discovery) is now off the road while the dispute is ongoing. My advice to anyone considering this service is to make sure you fully understand the limitations of the inspection before relying on it when buying a vehicle. They say ‘Our Inspection is an external audio-visual check only, and unless something is noted at the time of the Inspection, our Inspector would not go looking for faults.’ AA you have the audacity to have on your website ‘The AA’ was created by people like you – keen drivers who just wanted fair treatment. Yet, one of their engineers has carried out an assessment that has not been good enough and frankly left a child and someone with terminal cancer without a vehicle as the vehicle that they passed, is currently sat on the road unused as it is dangerous to drive as deemed by an engineer, which is wholeheartedly unfair. No apology, no refund has been offered. AA Reference: 5625316

Absolutely useless, worse.... I lost the car I was going to buy due to 1. Their telephone consultant informing me that I'd receive a report relating to the structural integrity of the vehicle. They checked the conversation, admitted it, but refused to send the guy back unless I paid more money. 2. The mechanic reported that the bonnet hadn't been removed when I discovered later that in fact it had. 3. The seller said the guy was there about 15 minutes during which he took lots of pictures including one of the nearside showing the wheels without hubcaps - the seller later informed me that these had been taken off for cleaning; he asked the AA guy if he should put them back, the AA guy said no and more and more.
DON'T WASTE TIME AND MONEY LIKE I HAVE, DON'T USE THE AA.

Had a inspection booked for one o'clock so I could be there the AA tuned up at 10 o'clock in the morning we stated things on the telephone to me that I've no found out would not true regarding my Audi A4 and the gearbox removal I am now going to have the card take into Audi and pay that myself do not repeat do not reached your money on eaa unreliable and clueless and the fact he said he's been doing this for 20 years it's greatly stubborn when people tell you that as if to say I knew everything is 20 years absolutely discussed

Booked a van inspection at an eye watering £299. AA say it normally takes 2-4 days from day of booking, dealer called me after 2 days to ask what was happening as AA had not contacted him, I called AA, spent 25 min on call waiting to be told they were really busy and inspection would take 8 days from time of booking. Not good enough. Cancelled booking at cost of £20 and I have to wait 21days to get refund. Got a next day inspection on Clickmechanic for half the price. Don't waste your time with AA.

I wish I had read the reviews on here before booking the service, as it isn't fit for purpose.
Everyone I worked with was polite and cordial, it's just that the service didn't prevent me from experiencing high repair bills shortly after purchase.
The service is delivered by a 3rd party, with very little accountability on the part of the AA.
The AA complaints process for this service was a shambles.

If I could give no stars I would! Absolutely appalling and not worth the nearly £220. It cost me as I knew nothing more about the car after the inspection. I had a phone call from the engine to run me through his report. Firstly, he told me he wasn’t able to look at the bodywork condition because it was raining. He then proceeded to bamboozle me with techno speak. I kept explaining that I had absolutely no idea what that was or what it did in the engine and he provided no clarity whatsoever. I asked him for a simple assessment of whether he felt the car was fair for its age and he said he was not allowed to say I then asked whether he felt that the car was at least safe to drive and again he said he was not able to share that information with me. What was the point of the inspection? In fact the engineer advised me to take the report when it arrived some two days later to a garage and pay for them to decipher it. Absolutely ridiculous waste of money.

In June 2024 i booked an AA vehicle inspection for a second hand car, i would then go on to purchase. What isn't made clear at the time of booking is that just because you book an "AA inspection" doesn't mean an actual AA employee in an branded yellow van with AA approved training will actually conduct the inspection, which is kind of the whole point of going for a large, well known company. Instead AA outsource their inspections to local mechanics. So save money and just go through an independent click mechanic inspection.

The inspection itself was a disaster; the mechanic turned up late, then rushed through the inspection missing out key elements, like running the vehicle at high speed or even spotting things like the 12v socket not working or indeed the air-con not working (despite ticking both off as working in the report), which immediately brought into question anything else they'd ticked off in a hurry without actually testing.

By far the biggest disappointment was that despite picking up multiple valid error codes relating to the automatic gear box in the report (seen in photos) this was not mentioned at all in the written report or verbally. And as it's not my job to understand all the error codes (thats why i paid the AA to do it!), i assumed it wasn't something to worry about. Shortly after buying the car the gearbox failed. The seller was clearly running a con, as they'd packed up and gone, leaving me to foot a £5,000 bill for a complete gearbox rebuild on a car i'd just bought.

All of this could have been prevented if the inspector had been qualified enough to understand and advise on the seriousness of the error codes. I contacted the AA on multiple occasions, and was mostly ignored, and the only email i did get back i was told that the inspector carried out a full report and did their job. So they completely shook off any responsibility.

In summary, you'd go for a large company like the AA thinking you're getting a big nation wide brand to give you confidence in buying a vehicle. In reality i got a palmed off to a local incompetent mechanic who rushed through an inspection in order to get home early on a Friday evening, who missed a massive error code in the diagnostics that should have been a huge red flag, which ended up costing me almost half the value of the car to replace and them absolved themselves of any responsibility.

Avoid the AA Vehicle Inspection at all costs and just go for a smaller local brand or use Click Mechanic.

Still waiting for report 2 weeks after inspection took place not good enough is it

Had the vehicle inspected before buying. The examiner said its OK except for a start stop warning that is probably a sensor. The garage I bought the vehicle from has had it for the repair of various issues longer than I have. I've broke down today. The clutch hit the floor and wouldn't come back up. I'm just glad my breakdown cover wasn't with the AA. An absolute waste of well over £600 (two inspections on two different vehicles).
Here are some things that were wrong with the vehicle.

Dangerously corroded rear springs.
Blocked Dpf not recycling.
Failing slave cylinder
Start/stop switch issue (suspected weak battery)
Loose passenger side wing mirror cover (it fell off in transit)
Malfunctioning number plate light. Note this isn't a bulb issue.

I'm still waiting for the written report by the way. I only got a brief verbal one.

Bought a car from V12 sports and classics in Worksop, it had an inspection done by the AA, this is supposed to be plus on the selling point, 3 days after buying the car the windscreen was leaking, we had water ingress into the engine compartment causing electrical faults, this is due to the engine under tray missing, the under body was ticked as a pass, the AA reported isn't worth the paper it's written on.

Awful. Car inspected as part of motorway sales process. Very unprofessional attitude. Thrashed our car on test drive including into potholes to 'test the suspension'. Them announced it banged and pulled, so the sale was lost. Local garage inspected it properly and confirmed nothing wrong. Legal

Travelled for 8 hours to a vehicle that wouldn’t drive in ev only and the technician didn’t even drive the vehicle and after when the technician called re the inspection he stated all working fine

Stay well clear the inspection was 270 complete waste of money as I was unable to purchase

Paid £132 for vechical inspection for Car i really wanted even told Seller
AA took their time to book it for Tuesday 4/11/25 by that the time the seller sold the car i really wanted and then called AA to get refund back they said up to 21 Days
Do not use their services hugely dissapointing and very slow bussiness.

would give them -50 for everything

Booked first thing Wednesday, it says should be booked between 2-4 days but nearly end of the day monday and hasn't even been booked in yet, rang and said I needed the car by Wednesday morning for work and I had thought a week would have been sufficient and they said it hadn't been booked in yet and refunded me, absolute waste of time. If you need a car for work you dont have that sort of time to wait for them, and also dont say 2 to 4 days if its not even going to be booked in by then. If im honest the rest of the reviews make me feel ive probably just saved myself £275 anyway as they are terrible.

Update, its been 2 weeks since they cancelled and I havent had an email or my money back, awful for whats meant to be a large company, will never use for anything again

I paid for the most expensive AA comprehensive inspection valued at around £200. Given that the car was only 3 years old i should have been ok with the basic inspection at £120 but I don’t consider myself particularly car savvy so want to get it done properly. The inspection was carried out and basically came out with no faults detected. The next weekend I went to pay for the car and pick it up. Immediately upon putting my keys into the ignition there was a warning light. When we checked there was a problem with the driving lights and the windscreen wipers weren’t working. The garage said that it had a problem with the wiring loom. I immediately rejected the car and got a full refund. The AA on the other hand gave me a 25% refund and have failed to engage any further when I asked them for a full return. Had I left the forecourt or the car showroom it would have been extremely difficult to prove that the fault had not been caused by me. The AA take approximately 2 months to respond to your emails (this is apparently inline with the customer service guidelines ) so it is almost impossible to engage with them in any meaningful way. I would not use the AA again for a vehicle inspection

Waste of money!
A potential buyer arranged for an AA inspection. All seemed to go well, he was here for an hour and did a test drive. Potential buyer pulled out because AA report said aircon wasn't working (it is, it was re-gassed a few months ago, works perfectly) and there were 'leaks'. The car has full service history and i've always had recommended work done, never any mention of 'leaks'! I suspect this is a tactic to cover themselves from complaints! Waste of money for my potential buyer. I will not use them in the future and I will not recommend!

We paid £250 for a 'comprehensive' report but ended up feeling comprehensively ripped off by the AA. We were buying from distance so wanted a road test, however this was not carried out and the AA refused a partial refund. The report had clearly been put together in a rush and contained an image of a different car(??). The report does not include checks for whether the car had been in an accident, etc, which we had reasonably assumed that a 'comprehensive' check would incorporate. I was twice told that a manager would call me back to discuss my concerns but this did not happen. Overall I would definitely not recommend this AA service at all and am surprised that a national organisation like the AA is delivering such a seemingly shoddy service.