AA Approved Garage Network  レビュー 

Just poor customer service really, didn’t even know I was doing my mot with the aa 😂

Picked up car on time and returned in the afternoon... the garage guy was polite and very cheery. So nice... car still lovely and clean, mot in the car as advised and key retuned to me at my home. Brilliant service and so easy to book. Receipts emailed back. So very happy with this service. Used it last year and will continue for the future..highly recommended 👌

The technician and the service was very professional, would definitely recommend the AA mobile service for car repairs and servicing.

Very bad.many mistakes in the invoice, when I make a complaint they just sent me a same invoice, not professional.

★☆☆☆☆ AA Warranty – Appalling Customer Service and Complete Lack of Response

I am extremely disappointed with the customer service provided by AA Warranty.

On 23 September 2026, I contacted them regarding a problem with the stop-start system on my recently purchased Kia Picanto (KS14 NVV). The issue had arisen very shortly after collecting the vehicle, and I wanted to establish whether my warranty could provide any assistance.

My warranty policy reference is 754021832.

The only response I received was a generic automated acknowledgement:

"Thank you for your email, we will respond back to you as soon as possible."

Well, apparently "as soon as possible" means waiting weeks without receiving any meaningful response whatsoever!

It is now nearly a month since I contacted them, and I have received no explanation, no advice about the warranty coverage, and no indication of when someone might actually deal with my enquiry.

What is particularly concerning is that motorists are sold these warranty products with the expectation that assistance will be available when something goes wrong. Yet when I contacted AA Warranty about a genuine vehicle fault, I couldn't even get a proper reply.

How are customers supposed to have confidence in a warranty provider that cannot respond to a straightforward enquiry?

I am not claiming that the fault is necessarily covered by the policy. That is precisely what I contacted them to establish. However, the complete lack of communication is unacceptable.

Based on my experience, I have absolutely no confidence in AA Warranty's customer service and would not recommend them.

One star for an automated acknowledgement followed by weeks of silence.

No problems dropped off car in the morning was ready by lunchtime.
Great service.

Straightforward from start to finish! Brilliant service, car picked up then dropped off again.
Highly recommended.

The best way to do a MOT and service without hassle

Very efficient and excellent customer service.

Garage was great, good communication especially when the MOT system crashed and it took an extra day. Recommend

Great staff , great coffee and I definitely will recommend them to family and friends.

Great service and MOT. Friendly staff, would definitely go again next year.

Super easy service to connect with professional. Booking process was straight forward.

Easy booking, good communication

Really friendly and helpful staff. A great service all round.

Great service speed and communication thank you

The garage was very efficient with the work processes and kept me informed all the time .machanic was excellent and very professional in his job

I have no faults with the work carried out on my car but the garage were unable to deliver my car back the same day as agreed because they didn’t have the required oil !! but promised they would deliver the next day at 10.00am as I had to take my husband for a hospital appointment. This didn’t happen and I had to make other arrangements!

Changed date but garage not aware so turned up on original date.
Garage advised email sent through to AA 3 hours before I received the text to authorise work so garage unable to complete same day. Car therefore required to remain in garage until next day causing inconvenience.
Had to call 8 times to get through to AA to change date.
Email received from AA after authorising work to say they had tried to ring me but had incorrect number although received 3 texts to mobile with reminders and request to authorise.