The DC Group UK レビュー 139

I contacted this company to arrange a boiler service - they were recommended to me by ATAG. The lady who took the call (Tina) was so helpful: before booking an appointment, she made the effort to check with the engineers that they were familiar with my model of boiler (I didn’t have the model number so sent photos, which she showed to the engineers) & she called me back as promised (so many people say they will call back but don’t). The engineer who came out (Divyesh) was so lovely & thorough, & communicated everything very clearly. Some work needed to be done, which couldn’t be carried out at the time of the initial service, but Tina promptly arranged it for another day & it was carried out effectively by Divyesh. In the past, I used an independent contractor who was not familiar with my boiler & it was a disaster - they flooded my kitchen. It was a completely different experience with The DC Group - I felt confident in everything that they did & I have had such a positive experience from the first phone conversation to the completion of the work. I will definitely use this company again.

Divyesh was prompt, courteous and professional, resolving my issue with the boiler quickly and offering some tips on heating proficiency. He also fixed a faulty radiator for me and showed me how to use a rather complicated timer system. 10/10 would recommend!

DC ìnstalled and now do the annual servicing of my boiler. This job was to disconnect my very old gas cooker and install a new one. As usual Divyesh carried out the work with professionalism and kindness. After installing he carried out various safety checks on the oven and on the gas supply. Above and beyond he took the old cooker to the boundary of my property to be collected by the council.

We are very happy to have found Dee and the DC Group. Our initial call was answered promptly and Dee arrived as arranged and diagnosed the problem. He planned to return late afternoon, with required new part, to make the repair. Although delayed he returned after usual working hours, having checked this suited us, and completed the job. Professional, friendly and courteous - we shall certainly use his services in future.

We just had a boiler fitted along with a power flush. I can’t recommend this company highly enough. 1st class service with excellent communication throughout! Nothing was too much trouble and the pricing was competitive!! Thank you!!!

Dee was extremely knowledgable and professional. He went above and beyond staying late to ensure our problem was fixed. We are very grateful!

Dee came today, on time as arranged, very polite and courteous as usual and solved my problem. Thank you very much.

Brilliant service from Dee - highly recommended!

Due to my son falling down the stairs during a seizure I had some blood stains on my staircase carpet. DC Group came out quickly, they were so professional and cleaned all my stairs and landing. The carpet came up like new. I would recommend them for all your cleaning needs.

Very pleased with the service from the D C group and their boiler engineer who kept me informed regarding the appointment time and the boiler service.

overall good, but when you miss DR's call there should be more time to call back as there is a delay in getting the voice message
missed the call at 9:50 received a voice message at 10:15 was told to call back because it was more than 10 min. Though the message said there was a call on my land line but that didn't come through.

We had a leak from the boiler the engineer (Dee) arrived at the appointed time sorted out the problem and did the annual maintenance. to our satisfaction

Great service. Reliable, came on time, experts on the boiler and friendly. Couldn't be happier with them.

I had my boiler serviced by The DC Group and the service was 5 star from booking online till completion, The engineer arrived at the exact given time, was very professional and finished the job in a timely manner. The service and price was very competitive. Would definitely use again without a doubt.

In time slot, left clean & tidy

Excellent service. Had a flue leak near boiler. I was fully informed of fault and cost to fix more importantly our safety was very important to Dee. What an amazing company will definitely recommend to all

Tenets advised on a boiler issue and the DC Group where quick to react and resolve the issue in a professional manner. I would be happy to use them again :-)

An engineer from the DC Group came out to do our boiler service. He found a problem, showed us both the readings and the worn out gasket and was able to carry out a repair there and then so we could continue to use our heating. The engineer was keen to help and was very easy to deal with.

D always provides a professional and courteous service.