Theheatxchange ロゎ
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Theheatxchange レビュヌ 

197
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TrustScore 5段階評䟡の4

3.9

暖房蚭備斜工請負業者
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5぀星のうち1の評䟡

This company was highlighted by another supplier who couldn’t provide the part within a reasonable timeframe. I ordered the part online, paid for next day shipping as I had lined up the repair to fi... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I contacted them after the plastic clip holding the bottom panel on my boiler broke off. Design fault as not old or touched much except yearly maintenance. Anyway when I searched for Worcester Bosch b... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I just wanted to share my experience with Heat Xchange—they absolutely deserve five stars! Their communication is fantastic, and their prices on boiler spares are really competitive. What stood out th... もっず芋る

䌁業が回答したした

䌁業情報

  1. 暖房蚭備斜工請負業者

圓該䌁業による蚘述

The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.

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3.9

ほが満足

TrustScore 5段階評䟡の4

197件のレビュヌ

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3.9

すべおのレビュヌ

(197)

過去12か月のレビュヌ数: 29件

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5぀星のうち1の評䟡

Scam company do not use.

Scam company do not use.

We emailed them when the items didn't arrive. They said DHL had delivered them and gave us a fake tracking number.

companies like this need shut down

2022幎9月14日
自発的なレビュヌ
Theheatxchange ロゎ

Theheatxchange からの回答

We are not a scam company we have been trading for nearly 30 years you can check this as we are registered with companies house our company reg number is 4025278 , we apologise the item did not arrive on time, we don't use DHL only Parcelforce or UPS so I'm guessing the tracking number is for them. sorry for any confusion.

5぀星のうち1の評䟡

It is 12 sep i ordered the thermocouple


It is 12 sep i ordered the thermocouple on 5 sep money was taken on 5 sep my order has not delivered as yet so what can say

2022幎9月12日
Theheatxchange ロゎ

Theheatxchange からの回答

Im sorry you haven't yet received the item. it was order on the 6/9 at 15.51 on a 3-4 working day delivery, so in theory should be with you 12/13 (due to the weekend). i know the post office are behind due to there strike action, which is not ideal. Please let us know if it doesn't arrive by the 13th as this is the last day it should arrive. Sorry for any inconvenience caused.

5぀星のうち4の評䟡

Arrived 10 days after I ordered them


Arrived 10 days after I ordered them but we did have a post strike would have liked them a few days earlier to see if they fitted. Otherwise they are fine

2022幎8月30日
Theheatxchange ロゎ

Theheatxchange からの回答

Thank you for your order, thank you for you understanding with the carrier

5぀星のうち4の評䟡

Delivery rubbish

Heatxchange were ok but paid for next day delivery but 2 days later not arrived with Parcelforce

2022幎8月26日
Theheatxchange ロゎ

Theheatxchange からの回答

Thank you for your order, sorry the part was delivered late, we will take this up with the carrier

5぀星のうち1の評䟡

Payment taken for item not stocked!!

Poor service. Has accepted payment despite not stocking the item. I am still waiting to be credited three days after the transaction. This would not happen in a shop as it would be viewed as illegal, this surely is the case here. Will not view this site again.
A-Rated Gas, Heating & Plumbing

2022幎8月25日
Theheatxchange ロゎ

Theheatxchange からの回答

Sorry for any inconvenienced caused, our stock was incorrect on this occasion, totally our fault. i have checked and refund was done 2 days ago so should show in your account by now, if not please email us and i will investigate further.

5぀星のうち1の評䟡

Do not buy from this company

Do not buy from this company! They charged a premium rate for postage for a very important small item then sent it second class! After 8 days it still hasn’t arrived and they asked me to wait another couple of days before they would send another one out. Customer service is woeful!

2022幎6月7日
自発的なレビュヌ
5぀星のうち1の評䟡

sarcasm and lack of care in one transaction

I ordered a component from them on 29/12/2020. I paid for 4-5 day postage. I called them to make sure it had been posted on 31/12/2020 and they assured me it had been sent by first class royal mail post (for which I had paid an excessive £4-50) . It still had not arrived 0n 06/01/20201.
I called again and they stated it was posted on 4/01/2021.
Options are:
1. Someone not telling the truth
2. The firm allowed me to order an item on a 4-5 day basis knowing full well I would not get the part within that time frame

When I called this morning stating my concerns about the parts non-arrival I was told "the post was not collected over christmas" when I said I would be making a complaint the response I got "well I look forward to that"

Bad service and sarcasm all from one firm. Don't use them.

2021幎1月6日
自発的なレビュヌ

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