The Home and Office Stores レビュー 

The Home and Office Stores からの回答

2026年8月10日

Thank you so much for your fantastic 5-star review!

We’re very happy to hear how pleased you and your husband are with your Double Albany Bed. It’s wonderful to know that you love the dark grey fabric, as well as the unique wooden feet and frame detailing.

We are especially pleased that you’ve found the bed to be strong, comfortable and beautifully made, and that you were able to assemble it easily using the instructions provided.

Thank you for your kind words and for recommending our products. Your feedback means a great deal to us, and we hope you enjoy your new bed for many years to come!

Kind Regards from all our family team at The Home and Office Stores.

The Home and Office Stores からの回答

2026年7月19日

Thank you so much for your wonderful review! and full 5 star rating.

We're delighted to hear that you found us while searching for the best price and that our customer service helped make your decision. It means a lot that you took the time to mention Rachel—she is thrilled to know she made such a positive impression.

We're also so pleased your high sleepers arrived ahead of schedule and that the assembly instructions were easy to follow. Most importantly, knowing that your two girls are happy with their new beds is the best feedback we could ask for!

Thank you for choosing The Home & Office Stores and for sharing your experience. We truly appreciate your support and hope to be able to help you again in the future.

Kind Regards from all our family team at The Home and Office Stores.

The Home and Office Stores からの回答

2026年7月3日

Thank you so much for taking the time to leave such a thoughtful and detailed review.

Firstly, we'd like to apologise again for the initial stock issue. While we always aim to provide a seamless experience, we're delighted that our team was able to turn the situation around and support you throughout the process.

We understand how stressful moving home can be, so it was important to us that your chest of drawers arrived at the right place and at the right time. We're pleased we could coordinate everything around your moving schedule and provide some peace of mind during what is often a very busy period.

It's wonderful to hear that you're happy with the quality of the chest of drawers and that it exceeded your expectations, especially in terms of value and craftsmanship. We're proud of the products we offer and it's always rewarding to hear such positive feedback.

Your kind words about our team's communication and attention to detail mean a great deal to all of us. Providing excellent customer service is at the heart of what we do, and reviews like yours make it all worthwhile.

Thank you once again for your patience, understanding and support. We truly appreciate your custom and look forward to welcoming you back in the future.

Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2026年6月26日

Thank you for taking the time to leave us such a positive 5 star review. We're sorry that your bed frame arrived with damage to the headboard, but we're pleased we were able to resolve the issue quickly for you.

Providing prompt customer service and making sure any problems are put right as soon as possible is very important to us, so it's great to hear that the replacement headboard reached you within a couple of days.

We truly appreciated your patience and understanding, and we hope you enjoy your new bed frame for many years to come.

Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2026年4月1日

Thank you ever so much taking the time to leave us a full 5 star review rating along with positive feedback for your recent kids mid sleeper bed and mattress purchase from our independent family run store. It was truly a pleasure assisting you throughout the order process and updating you on the day of delivery. We look forward to speaking with you again and assisting you and your family in the future with any furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2026年3月20日

Thank you for entrusting us with your recent ottoman bed purchase for your daughter and for very kindly taking the time to leave us a full 5 star review rating along with positive feedback. We are pleased that you are happy with both the product quality and service received during the optional home assembly service. Ottoman storage beds are a great option for extra bedroom hidden storage space and certainly help with the difficult task of keeping children's bedrooms tidy. We look forward to speaking with you again in the future and assisting you and your family with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2026年3月12日

Thank you for your recent order and for taking the time to leave a review along with positive feedback for the assistance received in resolving the issues for you as quickly as possible via the manufacturer. We are truly sorry for the inconvenience caused due to one of the 5 boxes containing the side rails that had been misplaced by the carrier and did not arrive with the initial delivery. Also one of the boxes out of the 5 had the wrong colour foot board which upon investigation the box was labelled correct colour but the part was the wrong colour inside the box which occurred at the manufactures factory. Upon receiving the details from you this was promptly resolved by the manufacture the next working day with the correct coloured foot board and the missing box also arrived however they where the wrong colour side rails. This was then reported to us and again we worked with the manufacturer for a prompt resolve of which the correct side rails arrived on the day you requested along with collection of the incorrect parts in 2 boxes completing your order with all the correct coloured parts. Once again we are sorry for the issues and any inconvenience caused whilst everything was resolved for you via the manufacturer which would have taken 2 working days however your preferred delivery and collection was on Wednesday taking the resolve to 3 working days. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2025年7月13日

Thank you for your recent bed frame purchase and for taking the time to provide feedback in the form of a 5 star review for the overall positive experience received. It was our pleasure assisting you with resolving the order error details, and updating you with the delivery information. We are pleased you are happy with your new bed frame along with the service provided and we look forward to assisting you and your family again in the future. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2025年1月8日

Thank you for entrusting us with your recent new mid sleeper bed purchase for your son and for kindly leaving us a full 5 star review rating and positive feedback for both the product quality and service received. We very much appreciated your patience and understanding over the Christmas to new year period whilst the manufacturer was closed. It was truly a pleasure speaking with you and resolving the replacement part via the manufacturer as quickly as it was possible. We look forward to assisting you and your family again in the future. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2024年12月14日

Thank you ever so much for very kindly taking the time to leave us a full 5 star review along with positive feedback for your recent order of 2 popular gaming desks. It was truly a pleasure assisting you throughout the order process and resolving the reported issue with the LED light strip. We where pleased to hear the replacement arrived with you safely the next day and both desks assembly where complete and that you are happy overall with the product quality and service received. We look forward to assisting you again in the future should any new furniture needs arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2024年11月15日

Thank you for taking the time to leave us a full 5 star review rating along with positive feedback for your recent purchase of your grandson new bed. We very much appreciate your kind feedback and are pleased you are happy with the bed and the home assembly service, which eliminates the stress and worries of building large pieces of furniture. We look forward to speaking with you again in the future and assisting you with any furniture requirements you may have. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2024年11月15日

Thank you for entrusting us with your recent high sleeper bed purchase and for very kindly taking the time to leave us a full 5 star review along with positive feedback for the serviced you have received. It was truly a pleasure assisting you throughout the order process and we look forward to assisting you and your family again in the future with any furniture needs you may have. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2024年11月15日

Thank you for your recent purchase of a large budget friendly king size fabric bed and for taking the time to write a review. During our emails and telephone communications you made us aware that you would like to return the item as the colour was not a dark enough shade of grey. At no point during any of our communications did you inform us that you where not happy with the product quality in anyway this was only raised in this review after you advised us unless you received a free collection and return a negative review would be posted. As discussed large items are very costly to deliver and due to your change of mind the return costs where your responsibility and also the safe return of the item as advised in our terms and conditions. We are truly sorry we are unable to offer a free return due to your change of mind of which this information was available to you prior to placing your order. If you change your mind and would like to return the item to us all the information has been provided but if you need any further assistance with the return please do not hesitate to contact us. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2023年11月21日

Thank you for your recent purchase from our independent family store and for kindly taking the time to leave us a full 5 star review rating along with positive feedback for the service you have received. It is always very gratifying being able to assist our customers in purchasing the correct item and it was our pleasure speaking with you and fulfilling your order. We look forward to assisting you and your family in the future with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2023年11月5日

Thank you for taking the time to very kindly leave us a full 5 star review rating along with positive feedback for your recent mid sleeper bed purchase. It was a pleasure speaking with you throughout the order process and we look forward to assisting you again in the future with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2023年8月16日

Thank you for your past order and we are very sorry to hear after all the speedy support, advice and parts supplied at cost price after you accepted the manufacturers findings to help you resolve the first damage caused from accidental damage you then found our service to be bad and posted your review before the manufacturer had the chance to even asses the second instance of damaged you had reported. The information was only provided to us in multiple emails by you on Monday 14th August starting @ 10:01am though to 10:23am and the manufacture responded the very next day on Tuesday 15th August and the information sent straight to you at 13:32pm. Regarding your product comments the bed did not fall apart and the photos you provided which where assessed by the manufacturer and ourselves conclusively proved the bed has not been fully or correctly assembled as bolts where only partially tightened for example in the headboard and side rail and vital parts such as the large washers which prevent the small headed bolts crushing the metal tubing had not been used on vital parts of the cross rail and centre rail assembly, these are also the parts which where damaged though over tightening, crushing and twisting the cross rails and centre rail as it had not been correctly assembled with all the parts needed as advised in the assembly instructions. Further issues where caused by the bed been allowed to slide around on the rug which is not fit for the purpose it is being used for positioned on a hardwood floor with low friction properties which in the photos provided clearly show the bed and rug have both been sliding and moving around allot even dragging the bedside unit which is also partially on the rug causing lateral forces on the bed centre legs dragging them out of a vertical supportive position, and causing twisting damage to the central bed frame structure. During your calls to us which where answered every time you unfortunately felt it was ok to use highly abusive and offensive language verbally abusing multiple members of staff which you had to be advised we would not continue to accept such unacceptable language which you continued to your very last words hanging up on us giving us no chance to even discuss the manufacturers latest findings with you. Even after how you have communicated with us we are offering you an olive branch and as advised if you would like to check though all the parts and provide us with a full list you require we will request the pricing and availability and order the parts from the manufacturer for you and provide them at cost price so you can fully disassemble the bed frame and reassemble it correctly as per the assembly instructions. However you would also still need to purchase a suitable fit for purpose none slip rug or none slip furniture pads as previously advised which is suitable for preventing the bed and or rug from sliding around on your type of flooring or further damage will occur again as beds are not designed to be sliding around when in use or when not in use. I truly hope after you have gone though the points made by the manufacturer yesterday and see where the assembly mistakes have happened you can then contact us so we can assist you further with the replacement parts. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2023年7月3日

Thank you for entrusting us with your recent bed purchase and for very kindly taking the time to leave us a full 5 star review rating along with all round positive feedback. It was our pleasure assisting you thought out the order and your very kind feedback is greatly appreciated thank you. We are very pleased that the bed frame is just what you where looking for and that you are happy with both the product quality and service received. We look forward to speaking with you again in the future and assisting you and your family with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2023年5月30日

Thank you for very kindly taking the time to leave us a full 5 star review rating along with positive feedback for your recent garden furniture set purchase from our independent family run store. It was our pleasure assisting you throughout the order process and we look forward to assisting you and your family again in the future with any furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2023年5月20日

Thank you for your recent purchase and for kindly taking the time to leave us a full 5 star review along with positive feedback for the service received. It was our pleasure assisting you throughout the order process and we look forward to assisting your family again in the future with any furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.

The Home and Office Stores からの回答

2023年4月7日

Thank you for very kindly taking the time to leave us a full 5 star review rating and positive feedback regarding the service you received during your recent bedroom furniture set purchase. It has been our pleasure assisting you throughout the order process and after sale service whilst the replacement part was resolved. We look forward to assisting you and your family again in the future with any furniture needs you may have. Have a wonderful Easter, Kind Regards from all our family team. The Home and Office Stores.