The Home and Office Stores レビュー 

The Home and Office Stores からの回答

2021年1月14日

Thank you ever so much for kindly taking the time to leave us a full 5 star review along with all round positive feedback for the service received throughout the order for your sons new city block bed frame. It is really pleasing to hear your son likes his new bed and that had no problems with the assembly. We would also like to thank you both for your patience whilst awaiting for this very popular bed frame to arrive back into stock. We look forward to speaking with, and assisting you again in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2021年1月13日

Thank you for taking the time to leave us a review for your recent purchase and thank you for the kind feedback for the service you received and timely delivery. We where very sorry to hear that you where not happy with how the hand painted faux antique bronze darker areas of patina where located on the headboard and you would have preferred the darker areas not to have been so noticeable and or in different places but just not on the headboard where they are. With any hand painted faux patina products each one will be different and what makes them unique like the real thing and it's impossible to determine where and how prevalent the patina will be across a hand painted product, just in the same way as a real antique product would patina uniquely and not always where it maybe preferred for the patina to be located. We are also truly sorry that you where disappointed it was not without costs for you to return a change of mind purchase and we would certainly agree it's a good practice to read any websites return policies or speak to the retailer prior to placing an order so there are no surprises leading to disappointment especially for change of mind returns situations. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年12月20日

Thank you for kindly taking the time to leave us a full 5 start review along with positive feedback for your recent purchase of the grey Nevada fabric bed and memory foam mattress. It was a pleasure communicating with you prior and throughout the whole order process and thank you for your patience whilst the bed frame became available again. We are pleased to hear the assembly went well (well done to the teens) and everything arrived safely. We wish you and your family a safe and happy Christmas and look forward to assisting you again in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年12月8日

Thank you for choosing to entrust us with your recent purchase of the very popular Frankie Midsleeper Bed for your daughters room and thank you for taking the time to leave us a full 5 star review along with detailed positive feedback. We where pleased to hear you where really impressed with the product and it's quality and we where very sorry to hear a couple of the panels where found to be damaged and thank you for reporting this to us straight away prior to the assembly. It was a pleasure communicating with you throughout the order process and thank you for your understanding and patience whilst we had the damaged parts resolved for you in a timely manor via the manufacturer. We very much appreciate your kind feedback and look forward to assisting your family again in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年10月23日

Thank you ever so much for the kind and positive feedback and for leaving us a full 5 star review rating for your recent garden furniture set purchase. It was truly a pleasure speaking with you and great to see the set all setup in your lovely garden space from the nice photo you sent us. We where pleased to hear your delivery was booked in and all went well. We trust you will get many years of use from your new outdoor garden set and we look forward to speaking with you again in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年10月15日

Thank you for taking the time to kindly leave us a full 5 star review rating along with positive feedback for your recently purchased new bed frame. We were sorry to hear of the small problem and pleased to be able to assist you with a timely and satisfactory resolve. It was a pleasure assisting you throughout the order process and with aftersales product support. We look forward to speaking with you again in the future and assisting with any new furniture needs that your family may have. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年10月11日

Thank you ever so much for kindly taking the time to leave us a full 5 star review and positive feedback for the recently purchased new bunk beds for your children. We are really happy to hear your family is pleased with the new bed setup and especially that you and your children are thrilled. It certainly is a big building task for sure but worth the effort and hopefully has a positive effect on bed times. We really appreciate your kind feedback for the service received and the product itself and it was a pleasure speaking with you regarding your order and delivery. We look forward to speaking with you again in the future and assisting you with any product enquiries you may have. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年10月10日

Thank you for taking the time to leave us a review for your recently purchased White Chest Of Drawers and we were sorry to hear via the many emails prior to your review that you where unhappy with your purchase because the drawers did not match other white items you have around the home from different branded products which you purchased from a different retailer. As the product is a white product of which is a long standing range that has been on sale for over 7 years and is extremely popular the item has not been miss sold in anyway and it is accurately represented in the product photos, even the photo of the unit you provided to us when compared to the products photos provided directly by the manufacturer on our website at the point of sale no visible difference can be seen. Unfortunately white is a difficult colour to colour match as we have tried to explain there are certainly more than 1 shade of white and unfortunately unless you buy all the furniture pieces from the same brand and product range colour mismatches will occur more often than not. We advised you that the return options are to either arrange the change of mind return via your own arranged carrier at your own cost or we kindly offered to organise a carrier collection for you at a cost of £35 for this particular item. If you would like to discuss this matter further please do get in contact with us. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年9月20日

Thank you for entrusting us with your recently purchased garden sofa furniture set and for kindly taking the time to leave us a full 5 star review rating along with positive feedback for both the service received and your new furniture set. I hope you have now managed to complete your newly renovated garden space and get to enjoy some more nice weather days this year before winter sets in. It was a pleasure speaking with you and explaining the garden furniture situation and your understanding was very much appreciated. We look forward to assisting you and your family again in the future and trust you will get many years of use and enjoyment from your new outdoor furniture set. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年10月10日

Thank you for taking the time to leave another review for you past purchase from us back in 2017. When this issue was raised to us almost 3 years ago now the bed had been assembled and you reported issues with the floor panels breaking. You where asked to provide photos so the manufacturer could asses the problem of which they did and they advised us from the information you provided the bed frame had been incorrectly assembled but as a gesture of good will replacement panels where offered to you by us. You then advised us that the panels would be of no use to you as you had also glued the entire bed frame together of which was not part of the assembly and invalidated your products warranty. You disagreed with the manufacturers decision advising the bed had been fully correctly assembled even though you had also glued the whole bed together of which will result in further issues as the bed can not flex as it was manufactured to do so. The manufacturer offered to do a home inspection at a fully returnable cost which was £160 not £100 if they found it to be a product fault rather than an assembly fault. Again although you where addiment it had been fully correctly assembled you refused the refundable home inspection by the manufacturer and advised you wanted us to send someone to your home, break the bed apart, take it away and bring you a new bed and assemble it for you or give you a full refund and allow you to keep the bed frame which can never be taken apart. Unfortunately both these solutions where not reasonable requests from you as the bed from the manufacturers assessment and your own admission of gluing it all together had been incorrectly assembled and this was not a product fault. Unforatuanlly due to your own actions including gluing the entire bed frame together you really did not leave us any scope to be able to help you and we certainly can not be expected to offer a return or replacement product under these circumstances. We do not feel there is anything further we can do or say regarding this matter. Kind Regards, The Home and Office Stores.

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2020年8月16日

Thank you for kindly taking the time to leave us a full 5 star review along with positive feedback for the purchase of a new garden furniture set. We very much appreciated you speaking with us prior to ordering so we where able to explain the latest information on garden furniture helping you to make an informed purchase. We look forward to speaking with you again and assisting your family with any furniture needs you may have in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年8月13日

Thank you for taking the time to leave us a full 5 star review along with positive feedback for your recently purchased garden furniture set. It was a pleasure speaking with you throughout your order and thank you for speaking to us prior as advised on our website so the current situation in the garden furniture sector could be explained allowing you to make an informed decision with realistic expectations. We trust you will get many years of use and enjoyment from your new garden furniture and we look forward to assisting you and your family again in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年8月10日

Thank you for choosing to shop with us recently for a triple sleeper bunk bed and thank you for taking the time to leave us a full 5 star review along with your kind and positive feedback for the service and communications received throughout your order and the delivery. It was a pleasure being able to assist you throughout the order process and we look forward to assisting you and your family again in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年8月7日

Thank you for taking the time to leave us a full 5 star review for your recently purchased Hit 9 high sleeper bed along with your kind and positive feedback for the service received throughout your order. We truly appreciated you entrusting us with your order for your child's new multipurpose bed combination and it was our pleasure speaking with you throughout the whole process. Joe was your delivery driver and he would like to also thank you for kindly mentioning him and he was only too pleased to be able to assist on the day. We look forward to speaking with you and assisting your family in the future with any furniture needs you may have. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年7月23日

Thank you ever so much for taking the time to leave us a full 5 star review and for entrusting us with your garden furniture set order during these difficult and uncertain times. It was a pleasure speaking with you regarding the garden furniture situation so you where fully aware of the potential lead time and we are really pleased the set has arrived with hopefully lot's of good weather still to come this year so you can relax and enjoy your outdoor space in comfort. We look forward to speaking to you again and assisting you with any furniture needs you may have. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年7月19日

Thank you for kindly taking the time to leave us a full 5 star review for your recently purchased storage bed and thank you for your very kind feedback. It was our pleasure speaking with you throughout the order and very gratifying being able to assist you with the assembly queries. We look forward to the opportunity of assisting you again in the future with any furniture needs your family may have. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年7月8日

Thank you for choosing to shop with us recently for a couple of new desks of which 1 was for your brothers 18th birthday and thank you for taking the time to leave us a full five star review rating along with your very kind and helpful feedback for the service received and quality of the products. We are really pleased to hear your brother likes his new desk and it arrived in time for his birthday and that the assembly of both desks went smoothly. Joe was your delivery driver and he really appreciates the positive feedback and thanks you for the mention. It was truly our pleasure speaking with you and assisting you throughout the order process and we look forward to assisting you and your family again in the future. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年7月1日

Thank you for kindly taking the time to leave us a full 5 star review for your recently purchased garden furniture set along with positive feedback for the overall service and communications you have received. We would also like to thank you for taking the time to read the information we provide on our website and contacting us prior to ordering so the garden furniture situation could be properly explained so you knew what to expect from the order process during these difficult times. It was a pleasure speaking with you and assisting you throughout the order process and we trust with the minimal assembly required on this set it will be together in no time and you can relax and enjoy your outdoor space. We look forward to assisting you again in the future and hope you get lot's of nice weather days soon. Stay Safe. Kind Regards, The Home and Office Stores.

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2020年6月27日

Thank you for taking the time to leave us a full 5 star review for your recently purchased rattan outdoor furniture set along with positive feedback for the service received throughout your order process. It was a pleasure speaking with you and explaining how the current situation is affecting garden furniture purchases and we are very pleased to hear you love your new set. We look forward to assisting you and your family again in the future with any furniture needs you may have and hope you get plenty of nice days so you can enjoy your outdoor space in comfort. Stay Safe. Kind Regards, The Home and Office Stores.

The Home and Office Stores からの回答

2020年6月27日

Thank you for shopping with us recently for a new rattan garden furniture set and thank you for taking the time to leave us a full 5 star review along with kind feedback for the communications and service you received. We very much appreciated you taking the time to read the provided information on our website and for contacting us prior to ordering so we could fully explain the current situation. We hope you get lots of nice weather so you can enjoy your outdoor space and we look forward to assisting you and your family again in the future. Stay Safe. Kind Regards, The Home and Office Stores.