Great quality Le Crueset product delivered at a very reasonable price. My only issue was Evri didn't even ring my doorbell on the day of delivery. The product was just left on the doorstep in full vie... もっと見る
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Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... もっと見る
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Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... もっと見る
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First time user - reasonably priced quality products. Fast delivery and well packed. Most impressive was great customer service - responsive and friendly. Thanks Anna for all her assistance. I will de... もっと見る
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企業情報
当該企業による記述
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
連絡先
4.6
優良
287件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The item I ordered was damaged on…
The item I ordered was damaged on arrival but as a result of an email to them, I had a phone call from a lovely lady called Becky who dealt with the whole issue in a very speedy, efficient and satisfactory way.
Thank you for a good customer service.
2023年12月22日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for taking the time out of your day to leave your feedback on your experience with our website, Joan.
Though we are truly saddened to hear that your gift was damaged on arrival, we're delighted to hear that our lovely colleague Becki was able to assist you with your query quickly and to a satisfactory standard.
We hope our assistance with this matter can restore your faith in our website, and hope to welcome you back in the future.
Have a lovely Christmas, and a Happy New Year!
Best wishes,
Aimee
Great service from beginning to end.
Brought a Jonathan Adler item for a super bargain price. As described and was delivered in just under a week. Good communication and a quality delivery. Unfortunately, your going to be stuck with me as I will be a regular customer.
2023年12月15日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for kindly taking the time to leave us a wonderful review. We are delighted to hear that you found an item you love and at such a great price. We are looking forward to welcoming you back to our site again in the future for some more great items for your home.
With best wishes
Sarah
Baccarat at it's best
My Baccarat crystal order was delivered earlier today and it's absolutely brilliant. I can't fault the excellence of service I received from customer support throughout the whole process and this has restored my faith in online shopping.
The items were packed very well and delivery was well within the specified time.
Thank you Homeware Outlet for making this Christmas special and one to remember.
2023年12月18日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for sharing such a wonderful review. Myself and the team are thrilled to hear your order arrived with you safely and you love them. They are very special items and we love that they will add to the magic of your Christmas. ✨
With our best wishes,
Sarah
my order never arrived.
2023年10月23日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for your feedback Lauren.
I am ever so sorry to hear your order has not arrived with you and we will of course do all we can to help.
I was sadly unable to locate your order with the information provided and kindly request you make contact with our customer service team at info@thehomewareoutlet.com or you can call us on 0800 4880 062 where we will be able to locate your order and offer our help.
I look forward to hearing from you and offering you our full assisting so we can help with getting your ordered items delivered to you as soon as possible.
With best wishes,
Sarah
Easy site to use, decent prices
Easy site to use, decent prices. However, site said 2-4 days delivery - once I’d paid, the ETA was 5-7 days. And delivery partner was a disaster. Had to complain to DPD and Homeware outlet to even get the item, a full week later than the 7 days predicted. Would use again, but only if I don’t mind if/when it arrives.
2023年11月22日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for kindly taking the time to share your experience with us Tanya. I am sorry to hear your delivery took longer than anticipated. We aim for all deliveries to be processed within 3 working days of us receiving it and once sent, your order should take between 2 to 4 working days to reach you. Sadly on some occasions items may take longer to move through the postal network and we can appreciate the disappointment this may bring and will endeavor to look into this and provide all available details so we can offer our full assistance to all our customer. However I am pleased to offer reassurance and advise that most deliveries are dispatched and arrive with great speed and I hope that when you visit us again you will receive a large delivery of your chosen item.
With best wishes
Sarah
The Homeware Outlet からの回答
Thank you for taking the time to share such lovely feedback, we really appreciate it and are thrilled you had a great experience.
I hope to welcome you back to the site again in the future.
With best wishes,
Sarah
The Homeware Outlet からの回答
Thank you for your kind feedback Lynn, its wonderful to hear you found using our site easy and was good all round. We hope to provide more items at competitive prices for you in the future.
With best wishes,
Sarah
First experience
Not heard of you before but my experience was very good and I was happy with my purchase
2023年11月17日
The Homeware Outlet からの回答
Thank you Diana for taking the time to share your first experience buying homeware items from our site. We look forward to providing you with a great service again in the future.
With best wishes,
Sarah
Great products and amazing customer service
Great products, price and customer service. Sadly one of the champagnes flutes was broken in transit. The customer service was very friendly and quick and resolved the issue with my needs as a customer as a priority
2023年11月15日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for kindly taking the time Clifford to share your experience while using our service. We were happy to be able to offer you a resolution with your order. I hope you come back and find more great items for your home on our site in the future.
With best wishes,
Sarah
Ordering was very easy
Ordering was very easy. Delivery was quick and the staff assistance and information given on product queries was excellent, very helpful and response emails impressively speedy.
2023年11月27日
自発的なレビュー
The Homeware Outlet からの回答
Thank you Joanna for kindly taking the time to share such a lovely review. We are thrilled to hear you found using our service was quick and easy. I hope to offer you our assistance again in the future.
Wit best wishes,
Sarah
I hadn't used The Homeware Outlet…
I hadn't used The Homeware Outlet before, but they had some pasta plates and a server I was after from a range I am purchasing. They were a good price and free delivery, so I thought I would try them. Delivery was quick, the items were carefully wrapped and intact, and I am one step nearer to having the serving set I want at a decent price. Just wish they had the rest of the set!! Will definitely be keeping an eye on the stock here, thanks to The Homeware Outlet for a positive experience.
2023年11月23日
自発的なレビュー
The Homeware Outlet からの回答
Thank you Sam for kindly leaving a delightful review. We are so happy to hear you had such a great experience using our site and love that you are near to completing your dinnerware set. Please do keep an eye on site as we may in the future add some more items you love. I hope to welcome you back to our site very soon.
With best wishes
Sarah
Bad service
Bad service - I ordered a toaster which they sent me in the colour. I contacted them to let them know, they said they were happy for me to return it and would refund the coast of the toaster but would not cover the cost of me returning them item, also said I need to send it back tracked which cost even more. With the weight of the toaster and packaging I am very much out of pocket.
2023年11月13日
自発的なレビュー
The Homeware Outlet からの回答
Thank you, Liam, for taking the time to leave your review, following your recent order with us and I do apologise to hear of the disappointment that has been caused.
Upon reviewing your order, I can see you placed an order for a lovely White Toaster, which has now arrived with you! Of course we want you to love your chosen item, and should this no longer be suitable for you, we do offer you the opportunity to return your order for a refund.
With your return, we do recommend sending your package tracked, for peace of mind, however your chosen courier is completely your choice.
If you should have any further questions or feedback, please do call us on 0800 4880 062 or email us on info@thehomewareoutlet.com, and we will be more than happy to assist further!
Best wishes,
Abigail
Great product and quick delivery
2023年10月18日
The Homeware Outlet からの回答
Thank you for kindly taking the time to share some feedback Derek. Its great to hear your found our service delivery was quick and that you liked the choice of products available.
We look forward to welcoming you back to our site again soon.
With best wishes
Sarah
5* product and 5* customer service
5* product and 5* customer service from Abigail! There were problems with delivery which she sorted out without fuss and with skill. A beautiful photo frame at a discounted price.
2023年11月7日
自発的なレビュー
The Homeware Outlet からの回答
Thank you so much for your kind review Deborah. It's great to hear Abigail was able to offer her wonderful assistance with your photo frame. I will be sure to pass on your feedback as we always strive to offer great products at the best prices and to be able to offer our lovely 5 star customer service. 🤩 We hope to welcome you back to our site again very soon.
With best wishes
Sarah
The Homeware Outlet からの回答
Thank you so much Lorraine, for taking the time to leave some feedback on your experience using our service. It's great to hear your chosen item was delivered quickly and we hope you visit our site again and find some great bargains for your home.
With best wishes
Sarah
Excellent customer service
I had a great experience with this company. Yasmin went above and beyond in order to resolve a problem with a delivery. She even followed up with an email to ensure that it was sorted in the end. I could not find a better price for the item that I purchased. Very pleased and will definitely use them again.
2023年11月1日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for kindly taking the time to leave such a wonderful review. Yasmin is such a great member of our team and always goes above and beyond to help and assist our customers, I will be sure to pass on your lovely comments.
It's great to hear you find the prices on our site so good and we hope to welcome you back to our site again in the very near future for some more bargains.
With best wishes
Sarah
Excellent customer service
Excellent customer service response when I asked a few questions regarding the item before placing my order. Delivery was ultrafast: order placed online on Sunday and the item was delivered on Tuesday. It was very well packed and in good shape. Excellent value. Very happy with my purchase. Thank you!
2023年10月31日
自発的なレビュー
The Homeware Outlet からの回答
Our whole team are very happy to read your wonderful review, Ida. Thank you for sharing your experience. Its so nice to get great feedback as we strive to provide our customers with quality items at exceptional prices. Our customer service team are wonderful and love to offer our customers help and assistance when required,
We very much look forward to welcoming you to our site again.
With best wishes
Sarah
The Homeware Outlet からの回答
Thank you for kindly taking the time to share feedback on your experience while using our service to buy an item. I am happy to read that you found our products excellent and were value for money. We sincerely hope to welcome you back to our site again in the future where you will find more items which you love at great prices.
With best wishes
Sarah
Kenwood mixer
Ordered an expensive Kenwood mixer and it was due to be delivered by D.P.D who I have always found to be amazing. According to Homeware outlet they tried to deliver yesterday and today but I was not in. I was at home both times and have a ring doorbell which shows that there was no attempted delivery. I know it is not DPD as the names of the drivers even seemed fake as we always get the same delivery guys. I thought the price of £258 seemed to good to be true, clearly it was. They said they have actioned a refund and are a legitimate site. Lets just wait and see. I would never use again. Order no THO 23488
I want to add that my refund has come through.
2023年10月5日
自発的なレビュー
The Homeware Outlet からの回答
Thank you for sharing your feedback with us Lisa.
I am sad to hear of your disappointment and after speaking with you yesterday was delighted to think that you would be soon receiving the Kenwood mixer you ordered and whizzing up some lovely recipe . I am truly sorry that our courier service failed to deliver and were unable to locate your property, this is very unusual and may have been a new driver to your area so may not have been familiar and therefore unable to locate your property, but we would have endeavoured to work with the local depot and get this to you as soon as possible. We will of course be launching a full investigation to understand what happened as we would never wish for any of our customer to be disappointed and left without the item they were eagerly expecting.
I was downhearted to hear of your wish to cancel the order as this was such a great item at a brilliant price, but please be assured your request for a refund was actioned straight away to avoid any further distress to you and I would like to reassure you that we are a trusted and legitimate company and we strive to offer all our customers a great service and items that they will love at exceptional prices.
We do hope you visit our site again in the future and should you have any questions or require further assistance please feel free to reach out to me and I will do all I can to help.
With best wishes
Sarah
The Homeware Outlet からの回答
Thank you Diana for taking the time to share your experience while using our service. We are happy to hear you found ordering a gift easy and that items your select arrived with your with speed.
We hope to welcome you back to our site again in the future.
With best wishes
Sarah
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