I use the Stamford branch and prefer to speak face to face rather online. Found staff to be friendly and knowledgeable. I do agree with some comments that online system does seem to be unco-perative... ãã£ãšèŠã
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Extremeley hard to apply ,their online system been down for a while have attempted to fill out their online form many times over last few days ,still not worked extremley frustrating ! they need to t... ãã£ãšèŠã
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What we appreciate is bring able to go into a local branch office and deal face to face rather than online. Staff always well informative and friendly
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It's so great to have Melton Building Society and their wonderful staff. I would particularly like to recommend Jessica, for providing such a caring, personal and thorough approach to my requests... ãã£ãšèŠã
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The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we donât have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
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Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, è±åœ
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3.4
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Excellent service
Went in to close an old account today. James was extremely friendly and helpful, and also gave me some options to transfer money to their own accounts. Unfortunately these were not the right fit for me, but James was understanding. Amazing service.
2026幎7æ3æ¥
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Melton Building Society ããã®åç
Hello,
Thank you for taking the time to leave us a review.
We're are of course sorry to see you go, but we are pleased that James was helpful in reviewing whether we had anything suitable for your needs. We hope you may be able to consider Melton Building Society in the future.
Regards,
Kayleigh
Always first class attention fromâŠ
Always first class attention from members of staff in the branch
2026幎7æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Melton Building Society ããã®åç
Thank you for choosing Melton Building Society, and for taking the time to leave us a review.
Regards
Kayleigh
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
Itâs great to be able to talk to a human being at a counter rather than an AI chatbot. Personal interactions mean much more than we realised when the world started moving towards online conversations. I love the fact that The Melton Building Society still values the things that I do.
2026幎7æ1æ¥
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Melton Building Society ããã®åç
Hi Jules,
Thank you for such a lovely review.
We hope you continue to enjoy your visits to us. Our teams value your presence in branch, so thank you for visiting us!
Kayleigh
Zena was a great help today with me
Zena was a great help today with me. She went up and behold to help me with some worries I had about my childrenâs young savers. One lovely woman.
2026幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Melton Building Society ããã®åç
Hi Ellie-May,
Thank you for taking the time to leave us a review.
We're so glad that Zena was able to help you with your concerns about your childrens accounts. Please dont hesitate to reach out to us if you need any further support.
Thanks
Kayleigh
Always a pleasure !
Always a pleasure !! Staff very friendly and helpful!!
Especially Maria!!ð
2026幎7æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Melton Building Society ããã®åç
Hi Gary,
Thank you for taking the time to leave us a review and for choosing Melton Building Society.
Regards
Kayleigh
Great customer service at Bourne Melton Building society
The Melton Building Society team in Bourne are really approachable and welcoming.
The financial advice I received was extremely good and they structured it really well getting me thinking about short/medium and longterm financial goals.
I genuinely feel they are thinking about what I need rather than whats best for the business which is always the worry with the larger banks.
I thoroughly recommend going to the Bourne Melton building society as, by being local, you get to see the same great team and you are genuinely a customer not just a number to them
2026幎7æ1æ¥
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Melton Building Society ããã®åç
HI Matt,
Thank you for taking the time to leave us a review.
We'll be sure to share your comments with the team at Bourne.
We hope you continue to enjoy saving with Melton Building Society.
Thank you
Kayleigh
Wasted my time to try and open a fixedâŠ
Wasted my time to try and open a fixed rate savings account. After taking my time to fill out all the info - the button to submit the application is broken (I then tried a second browser).
One has to wonder what sort of imbeciles are running this bank's website.
2026幎6æ29æ¥
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Melton Building Society ããã®åç
Hello Emma,
We're sorry to hear you have found the online application process challanging.
We upgraded to this platform alongside our new core operating system towards the end of last year. Despite our best preparations, the magnitude of the change has led to some unexpected issues.
We are gathering feedback all the time; however, we always welcome more. If you would be happy to share more about your experience. You can email us using marketing@mmbs.co.uk.
In the meantime, we would like to assure you that we are focused on improving customer experience and are working closely with our developers.
Thank you,
Kayleigh
Satisfied employees understand how to improve business.
As a present customer unable to operate the online system to reinvest so knowing they had a branch on Grantham High Street made a successful visit to a very pleasant, professional employee. I doubt if many uk businesses first ask their employees how they can improve performance.
2026幎6æ17æ¥
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Melton Building Society ããã®åç
Hello,
Thank you for taking the time to give us a review.
We consult with our operational teams regularly to identify and understand any challanges they or our customers are facing, There is also a variety of ways our colleagues can proactively provide our senior leadership teams with suggestions for improvement whether that be in our processes or our customer's experience.
We'll be sure to let Grantham know what a great job they're doing.
Thank you,
Kayleigh
I liked the interest rate very much
I liked the interest rate very much. Applying for the account on line was unsuccessful rejected for no apparent reason. I phoned and told an application form would be forwarded, no reason given for regection of form completed on line. Form completed exactly as online. Accepted and account opened promptly. Staff very helpful and professional.
2026幎6æ11æ¥
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Melton Building Society ããã®åç
Hello Max,
Thank you for taking the time to leave us a review.
Very occasionally, for a variety of reasons, we may need to complete an online application manually, we apologise for any inconvenience this caused you.
We are glad that you were able to to succesfully progress your application with our team, and that you found them helpful.
We hope your savings journey with us is smooth sailing from here on out.
Thank you,
Kayleigh
Professional and friendly staff
I have always had a professional and friendly service when I have been into the Melton branch. They are always smiling and happy to help.
2026幎6æ17æ¥
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Melton Building Society ããã®åç
Hi Stuart,
Thank you so much for reviewing your experience with our Melton Branch.
We'll be sure to make sure to share this with them.
Thank you for chossing Melton Building Society!
Kayleigh
Excellent customer service
I have to go to the Oakham branch regularly to sort out a cheque for my Mumâs care fees.The staff are always very friendly & helpful ; today James,as usual was efficient & delightful to deal with.Good old fashioned customer service,which is sadly on the decline these days.PLEASE donât close this branch ð
2026幎6æ26æ¥
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Melton Building Society ããã®åç
Hello,
Thank you so much for your 5 star review!
We'll be sure to share your feedback with James and the team.
We're absolutely commited to our presence on the high street so we hope to se you in branch again soon.
Thank you for choosing Melton Building Society
Kayleigh
Great service in Grsntham
Very professional and personable service from Dawn in the Grantham branch. A friendly and helpful person giving advice and efficient service.
2026幎6æ26æ¥
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Melton Building Society ããã®åç
Thank you Michael.
We'll share your feedback with Dawn, and hope to see you in branch again soon.
Many thanks,
Kayleigh
Melton Building Society ããã®åç
Hi Gary,
Thank you for taking the time to leave us a review, and for choosing Melton Building Society.
We'll be sure to share your review with Zena.
Regards
Kayleigh
What a pure joy it was opening a ICAâŠ
What a pure joy it was opening a ICA Zena was so helpful and knowledgeable about their products
2026幎6æ25æ¥
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Melton Building Society ããã®åç
Hi Paul,
Thank you for your review, we'll be sure to share your comments with Zena.
Thank you for choosing Melton Building Society.
Thanks
Kayleigh
Ciara was brilliant
Ciara was brilliant, very helpful and always greets me with a smile
2026幎6æ25æ¥
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Melton Building Society ããã®åç
Hi Edward,
Thank you for your kind review.
We're so glad you're greeted with a smile, and find our teams helpful. We've shared your lovely comments with Ciara.
Regards
Kayleigh
would give zero stars if I could
would give zero stars if I could
months after I a review about difficulty in making contact and then no response or acknowledgement to formal complaint, I am no further forward. Very interesting that reviews get speedy responses from Kayleigh in Marketing inviting us to contact her. But my emails got the same deafening silence as the complaint did. I had outstanding sympathy and support from my local Branch, but I know they cannot solve the problem. I had never got beyond an answering service for complaints but she did manage to speak to the complaints manager who replied they could not deal with it as it was half term! Must be a long holiday as I still have heard nothing.
2026幎5æ14æ¥
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Melton Building Society ããã®åç
Hello,
We responded to your original review back on 24th April asking for you to email us with your contact details as we were unable to investigate this further as we we couldn't locate your complaint based on your Trustpilot profile.
If you did send that information it would have been escalated to the apropriate team.
Our Trustpilot account is not run by our operational or complaints team, however, If you could please forward your details to marketing@mmbs.co.uk we will be able to identify you and escalate this matter for you.
Many thanks
Kayleigh
Really know their stuff and provideâŠ
Really know their stuff and provide excellent customer service.
2026幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Melton Building Society ããã®åç
Thank you Joseph!
We're really pleased to hear you received such great service from us.
Regards
Kayleigh
Ben was very polite and professional
Ben was very polite and professional. Did not rush us with all our questions. Gave us information as we requested. All the staff looked very smart in their uniforms which is a change from other banks etc that only use tshirts.
2026幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Melton Building Society ããã®åç
Hi Julie,
Thank you for taking the time to leave us a review.
We're glad to hear that you felt supported and received the information you were looking for from Ben.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
Very helpful and friendly advice fromâŠ
Very helpful and friendly advice from Rose and Chris.
2026幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Melton Building Society ããã®åç
Hi Mark,
Thank you so much for your 5* review!
We will share your comments with Rose and Chris, and hope to see you in branch again soon.
Thanks
Kayleigh
Just had a dreadful experience logging in
Just had a dreadful experience logging onto my Melton account to view my OWN savings. Unfortunately Melton BS seemed to have dug a moat around my point of access. Bizarrely I entered log in details, a six figure code was received and entered THEN pop up told me my log in details incorrect. Called savings option 1 (IT assistance) but just a gurgling sound at the other end of the line! Tried again on savings option 2 and a very pleasant gentleman answered pretty promptly. Please sort out option 1 or your Wi-Fi or both . Eventually turned out that as I entered my user name in capital (as I have done on numerous occasions it must now be in lower case! nobody told me. So had to reset user name and password (with the help of your customer support gentleman ( More 6 letter access codes followed some bizarrely by email ) otherwise I would have got nowhere. Following similar problems incurred last year I have real concerns about how this website is currently set up. Please spend some money NOW and sort out your online site and IT. I must have spent almost half an hour just accessing my account and clearly this is NOT acceptable in 2026.Onlr reason I have two stars was because your customer support was helpful.
2026幎6æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Melton Building Society ããã®åç
Hello Robert,
Thank you for taking the time to share your experience with us.
We're sorry to hear of the difficulty you have experienced logging in, but we are pleased to hear that you found our customer team helpful in getting you logged on.
Since its launch last October we have been working through the feedback that we have received and we are committed to improving our customers' experience with the online portal. We hope you will start to see improvements with time, and thank you for your patience in the meantime.
If you do experience any further issues, our teams are available to support you. Please don't hesitate to get in touch.
Many thanks
Kayleigh
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