This case was for an existing client who continues to return to The Mortgage Lender because of the outstanding service, speed, and efficiency they consistently receive. This level of service is... ãã£ãšèŠã
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Poor retention strategy, they are just milking landlords when they come off their 5 year fixed rate offer periods. A totally unsympathetic approach to landlords. They couldn't even agree any sort of p... ãã£ãšèŠã
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Lots of lenders in the specialist space get the underwriting process wrong. Too often it becomes convoluted and questions are asked which delay the process but have little bearing on the decision maki... ãã£ãšèŠã
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Common sense and real life lending is what you get with The Mortgage Lender. When a client's circumstances don't quite suit the High Street lenders you can count on The Mortgage Lender to look at the... ãã£ãšèŠã
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People in our industry talk about âspecialist lendingâ. And sure, technically thatâs what we do, but âspecialistâ isnât how we see ourselves. Ditch the industry chat and our business is simple â itâs just lending for Real Life. We're here to help people in unique situations buy the home of their dreams and support our customers. Ours is a world of individuals - everyone is unique. We help people with unique circumstances into the homes of their dreams. Supporting the self-employed, the entrepreneurs, the help-to-buyers, and the buy-to-letters - thatâs real life lending.
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Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, è±åœ
- 0344 257 0416
- marketing@themortgagelender.com
- www.themortgagelender.com
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Rachel G was excellent throughout theâŠ
Rachel G was excellent throughout the process and always communicated with me. Wish all underwriters were like this.
Thanks again Rachel.
2025幎11æ27æ¥
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The Mortgage Lender ããã®åç
Thanks for leaving such an amazing review and calling out the great service you received from Rachel. Weâll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
The case has been dealt with veryâŠ
The case has been dealt with very promptly and efficiently.
2025幎10æ30æ¥
The Mortgage Lender ããã®åç
Hi Malcolm, thank you so much for your great feedback and 5 stars! Weâre thrilled to hear that youâre happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Excellent service However if as a lender you are charging 3,4,5,7% fees then you ought to stop charging application fee.!! These small charge is putting off passing more applications to you.
Excellent service
2025幎10æ27æ¥
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The Mortgage Lender ããã®åç
Hi Bankim, thank you for taking the time to share your feedback. Weâre really pleased to hear youâve had an excellent experience with our service, and we appreciate your comments about our fees. Weâll make sure this is passed on to the relevant team for review.
Many thanks, The Mortgage Lender.
Tina Naidoo was beyond brilliantâŠ
Tina Naidoo was beyond brilliant helping us to secure the mortgage our clients so needed to help purchase their new home.
Although their circumstances change during the application TML, worked with us and the clients to make sure they could retain their Offer and secure their new home.. what a refreshing, experience. I won't hesitate to use them again
2025幎10æ29æ¥
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The Mortgage Lender ããã®åç
Hi Joanna, thank you so much for your great feedback and 5 stars! Weâre thrilled to hear that youâre happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
this is absolutely a no nonsense lenderâŠ
this is absolutely a no nonsense lender who at DIP stage when they say they will lend they do subject to valuation. The staff are really friendly and knowledgeable. The Underwriter Rachel Glue was efficient and extremely quick. A very straight forward experience. Well done TML and thanks
2025幎10æ21æ¥
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The Mortgage Lender ããã®åç
Hi Marcus, thank you for sharing such a positive review and recognising the excellent service from our staff and underwriter Rachel Glue. Weâll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
Good consistent underwriting andâŠ
Good consistent underwriting and received regular update during the application.
2025幎10æ6æ¥
The Mortgage Lender ããã®åç
Hi Szabolcs, thank you so much for your great feedback and 5 stars! Weâre thrilled to hear that youâre happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Very helpful and friendly team
Very helpful and friendly team. Service level is excellent
2025幎7æ29æ¥
The Mortgage Lender ããã®åç
Hi Farrukh, thank you so much for your great feedback and 5 stars! Weâre thrilled to hear that youâre happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
A difficult case went to offer andâŠ
A difficult case went to offer and completed
2025幎9æ25æ¥
èªçºçãªã¬ãã¥ãŒ
The Mortgage Lender ããã®åç
Hi Andrew, thank you for giving us a 5* review! Weâre delighted to hear you were pleased with the service you received, and we look forward to supporting you with more client cases in the future.
Many thanks, The Mortgage Lender.
Regular updates knowing what wasâŠ
Regular updates knowing what was required, made the process more affective to proceed to offer.
2025幎9æ18æ¥
The Mortgage Lender ããã®åç
Hi Mark, thank you so much for your great feedback and 5 stars! Weâre thrilled to hear that youâre happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
A great Lender for tricky cases.
A great Lender for tricky cases.
2025幎9æ19æ¥
èªçºçãªã¬ãã¥ãŒ
The Mortgage Lender ããã®åç
Hi Matt, thank you for your feedback. We look forward to being able to help you with more client cases in the future.
Many thanks, The Mortgage Lender
Terrible company..tooka year back andâŠ
Terrible company..took a year back and fourth requesting unnesessary documents took 9 months to approve.. gave us 5 days to complete..solicitor unable to meet the deadline ..this was then rekeyed and offered a significantly lower amount..caused soo much headache and wasted so much time..avoid
2025幎9æ12æ¥
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The Mortgage Lender ããã®åç
Hi Uz, Weâre sorry to hear that you feel you have had a poor experience with us. I'm sorry you feel that the process was lengthy. As a specialist lender there are occasions where we may need to request further information and this can sometimes result in an extension to our published timescales. This helps us get the decision right first time. Weâd like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this. www.themortgagelender.com/complaints
Outstanding & exceptional team
Outstanding & exceptional team, speed of turnaround, along with a proactive approach. As a result: Happy customers, too.
2025幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
The Mortgage Lender ããã®åç
Hi Ajay, thank you so much for your great feedback and 5 stars! Weâre thrilled to hear that youâre happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
The Mortgage Lender ããã®åç
Hi Mohan,
Thank you so much for your great feedback and 5 stars! Weâre thrilled to hear that youâre happy with our service.
Many thanks, The Mortgage Lender
Great service
I had 3 underwriters , they were ALL brilliant, patient, clear and just great .
2025幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
The Mortgage Lender ããã®åç
Hi Penny,
Thank you for leaving such an amazing review and highlighting the great service you received from our underwriters. Weâll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
Worst lender out there
This lender is the worst lender you could ever work with. 7 months back and forth. Will ask for a document and clarification, when provided within hours of request, it takes them 2 weeks to respond. Guess what, they then ask for something else. My issue is why are they unable to request all information at once. This lender has the most incompetent team. After 7 months of forth and back, they were asking about my umbrella companyâs (employer) compliance with HMRC. This has nothing to do with me because my taxes have been paid and they had all the receipt. Iâm unsure if itâs incompetence or poor policy and procedure. How am I suppose to answer for an employers compliance. I could defend my compliance not another entity. Avoid this guys if you want to progress in life. I ended up pulling out of the process. Luckily another lender offered a mortgage in 3 weeks. It took this lender 7 months to do compliance and final straw was them asking me for information that has nothing to do with me.
If I could give less than 1 star I would. Stay safe guys.
2024幎11æ28æ¥
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The Mortgage Lender ããã®åç
Thanks for taking the time to leave a review, and we're sorry to hear this. We've sent an email via Trustpilot asking for a couple more details to allow us to look into this further and assist you.
Wont go above minimum expectations for brokers
The process time to underwrite a case is not as good as other lenders. A particular case we needed that had a completion date set and letter from the solicitors to confirm this. The underwriter would not assess this as an exception even with the BDM involved. I was also set to go on holiday and wanted this to be resolved before I go, however, unlike other lenders they were adamant that they would not do this. Also, just to point out this was a completely one off request and in the last 4 months over 5 cases have been submitted to them. I guess this experience was purely down to one unreasonable underwriter.
2025幎8æ13æ¥
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The Mortgage Lender ããã®åç
Hi Mobeen,
Weâre sorry to hear that you feel you have had a poor experience with us. Weâd like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this.
https://themortgagelender.com/customers/customer-complaints
The Mortgage Lender ããã®åç
Hi Cara, weâre delighted to have been able to help. Thanks for the 5- star review.
Many thanks, The Mortgages Lenders.
Great Common Sense Underwriting!
TML has such a friendly team! Pleasure to do business with, they make a broker's life easier with their common sense and desire to lend :)
2025幎8æ20æ¥
The Mortgage Lender ããã®åç
Hi AR,
Thanks for leaving such an amazing review and calling out the great service you received. Weâll be sure to pass on the feedback. Many thanks, The Mortgage Lenders.
Human Approach underwriting
The Lender do what they say they would.
Was updated throughout the mortgage application process.
2025幎8æ14æ¥
The Mortgage Lender ããã®åç
Hi Ade, weâre delighted to have been able to help. Thanks for the 5-star review.
Many thanks, The Mortgage Lenders.
Horrible lender to work with
Horrible lender to work with - i have this experienece 2wice. For a BTL lender - they are too picky wherein if other lenders who do not have any requirements of income. I dont have an issue with lenders doing thier DD but this lender is not at all a lender I will work with for sure. 5m to application to offer for a BTL.. insane..
2025幎8æ16æ¥
The Mortgage Lender ããã®åç
Hi there, weâre sorry to hear that you feel you have had a poor experience with us. Weâd like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this. https://www.themortgagelender.com/complaints.
Many thanks, The Mortgage Lender
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