The Personal Agent レビュー 

1,220
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... もっと見る

5つ星のうち5の評価

We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... もっと見る

企業が回答しました

5つ星のうち5の評価

Have had a great experience renting with The Personal Agent. Becky has made sure to assist us with any problems in a timely manner and has been extremely helpful.

5つ星のうち5の評価

The whole process with The Personal Agent has been excellent. From our first contact with Richard, the quality video, and to viewings and feedback from Ray, Chis etc, has all been fantastic. Sarah,... もっと見る

企業が回答しました

企業情報

  1. 不動産業
  2. 不動産賃貸エージェンシー

当該企業による記述

Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.


連絡先

4.9

優良

TrustScore 5段階評価の5

1220件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

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4.9

すべてのレビュー

(1,220)

過去12か月のレビュー数: 224

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5つ星のうち5の評価

Great service from Stephanie and Liam

Great service from Stephanie and Liam, helping me manage the end of a tenancy and starting the process of selling the house. Very speedy and great communication from them both

2026年5月15日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Howard,
Thank you so much for your kind words! It’s been a pleasure helping you through the tenancy process and getting started with the house sale. We really appreciate your feedback and wish you all the best moving forward.
kind regards

5つ星のうち5の評価

Stephanie. Personal Agent. Epsom

Stephanie has been very helpful. She is knowledgeable and easy to talk to, and didn't make me feel I was asking silly questions. She also got back to me straight away when I emailed her with more questions, and got things sorted out quickly.
Thank you Stephanie 😊

2026年5月1日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Terry,
Thank you so much for your kind feedback. We’re delighted to hear Stephanie was so helpful, supportive, and quick to assist throughout the process. We’ll be sure to pass on your lovely comments to her!
Kind regards

5つ星のうち5の評価

The continued outstanding support from the Personal Agent

Becky Moore, who recently joined The Personal Agent lettings team in Epsom as the Property Manager, visited us at our rental on May 6th. Becky was very attentive, was keen to look into any issues with the flat and promptly organised a visit from The Personal Agent designated maintenance company.

2026年5月6日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Keith,
Thank you for your kind feedback. We’re delighted to hear that Becky provided attentive and professional support during her visit, and that the maintenance arrangements were handled promptly. We’ll be sure to pass your comments on to Becky and the team.
Kind regards

5つ星のうち5の評価

Mark helped us buy our dream home

Mark helped us buy our dream home. Throughout a stressful process, Mark was always on hand to answer questions and reassure us throughout the process. He was open and honest with us which we appreciated. Great service from Mark

2026年5月6日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Leanne,
Thank you for your wonderful feedback. We’re so pleased to hear that Mark was able to support you throughout the buying process and help you secure your dream home. We’ll be sure to pass on your kind words to him — congratulations on your new home!
Kind regards

5つ星のうち5の評価

Very helpful staff

Stephanie in the Epsom branch has been very kind and helpful to me.

I am navigating a tricky situation with a problematic tenant and Stephanie has been so helpful at every single step.

2026年5月11日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Thank you for your review Seb; Stephanie is on the case.
Kind regards

5つ星のうち5の評価

5 star review!

Becky has been amazing! From communication, to sorting issues extremely quickly!
Becky was respectful inspecting my home and the report back was quick!

2026年5月6日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Charlotte,
Thank you for your lovely feedback. We’re delighted to hear that Becky has provided such excellent service and handled everything so efficiently. It’s great to know you felt respected during the inspection and that communication and follow-up were prompt throughout. We’ll be sure to share your kind comments with Becky.
Kind regards

5つ星のうち4の評価

They have been supportive and…

They have been supportive and responsive. Stephanie specifically has been really helpful and efficient. The only aspect I would raise is for the company to whet repair expenses more thoroughly for us to manage that cost better. Best

2026年5月8日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Thank your for your review Vatsala, and we take on board your comment.
Kind regards

5つ星のうち5の評価

Fantastic Staff

Becky Moore at the Epsom branch has been nothing but helpful and responsive at all times. We had a couple of small issues left for us by a previous tenant which she swiftly resolved as well as helping us out with some amendments that needed to be made. As mentioned, Becky is responsive, polite and has made our experience very positive. I would also like to Mention Ethan Haddon who helped us out throughout the viewing and agreement phases. He was very helpful, friendly and also very responsive (even to our countless questions!). Both members of staff are a joy to deal with and we're very grateful this has been our first experience of dealing with a letting agent.

2026年5月7日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Ben,
Thank you for your lovely feedback. We’re delighted to hear that both Becky and Ethan provided such helpful and responsive service throughout your experience with us. We truly appreciate your kind words and will be sure to share them with the team.
Kind regards

5つ星のうち5の評価

Great service from day 1 to Completion

Great service from day 1 to Completion! A special thank you to Sarah Goddard at Epsom. Couldn't do enough for us.

2026年5月8日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Daren,
Thank you for your review, Sarah is over the moon, and thank you for trusting us with the sale and purchase of your new home. We wish you all the best.
Kind regards

5つ星のうち5の評価

Recently dealt with the personal agent…

Recently dealt with the personal agent and Callum helped me massively - he was super great with his responses and made the whole process so smooth - couldn’t recommend them enough - thank you!

2026年4月30日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Thank you for your 5 star review and kind words Luke

5つ星のうち5の評価

They are always helpful and supportive, and I would highly recommend them to anyone looking for a reliable and responsive property manager.

I recently worked with the property manager at this estate agency and had a very positive experience. Communication was clear and timely throughout, and any queries or concerns I had were addressed quickly and professionally. They were proactive in keeping me updated and handled issues efficiently, which made the whole process much smoother and less stressful.

I also appreciated their attention to detail and willingness to go the extra mile to ensure everything was handled properly. It’s clear they take pride in their work and genuinely care about providing a good service.

Overall, I would recommend them to anyone looking for a reliable and responsive property manager.

2026年4月30日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Dear Thurka,

Thank you so much for your kind words and positive feedback. It was a pleasure working with you, and I’m really glad to hear that you had a smooth and positive experience with us.

We always aim to provide clear communication, efficient support, and the best possible service, so it’s wonderful to know that this came across throughout your experience. Your recommendation truly means a lot and is greatly appreciated.

Wishing you all the best, and please don’t hesitate to get in touch if we can help you again in the future.

Kind regards

5つ星のうち5の評価

Much needed support from Stephanie at…

Much needed support from Stephanie at The Personal Agent on the first day of the New Rental Laws. Good advice that I needed. I would have made a costly mistake without the advice I was given. Thank you,

2026年5月1日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Thank you for sharing Sharon, and we are happy we could help.

5つ星のうち4の評価

Letting enquiry

From first visiting the Agency to make enquiries, I felt Calum to be very friendly and charming. He was articulate and efficient in relaying information. He has since been very helpful with questions or queries I have had and has dealt with them in a professional manner.

2025年12月5日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Dear Nimet,

Thank you so much for your lovely feedback. It’s great to hear that your experience with Calum has been such a positive one from the very beginning.

We’re delighted that you found him friendly, professional, and helpful throughout the process. Providing clear communication and support is something we really value, so your comments are truly appreciated and will mean a lot to Calum as well.

Thank you again for taking the time to share your experience, and please don’t hesitate to get in touch if we can help with anything in the future.

5つ星のうち5の評価

Absolutely fabulous

Absolutely fabulous from the start and was kept updated with viewings and feedback. Like any house sale there were ups and downs but personal agent did an amazing job. Highly recommend.

2026年3月31日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Dear Dominic,
Thank you so much for your kind words! It really means a lot to hear that you felt supported and well-informed throughout the process. We know how stressful moving can be, so we’re delighted we could guide you through the ups and downs.

Wishing you all the best in your new home, and thank you again for choosing us

5つ星のうち5の評価

Had the pleasure of speaking with…

Had the pleasure of speaking with Becky, she was so friendly and professional, and she made the whole process so much easier!

2026年4月17日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Samira,
Thank you for your lovely review. We're so pleased to hear that Becky provided such friendly and professional service and made the process easier for you. We truly appreciate your feedback

5つ星のうち5の評価

Callum has been helpful

Callum has been helpful, easy to reach , and on the ball. Pretty much represents how the personal agent works , I’ve used them for the last 15 or so years . And hope to continue

2026年3月15日
自発的なレビュー
The Personal Agent ロゴ

The Personal Agent からの回答

Hi Andy,
Thank you for your continued trust and support over the years. We're delighted to hear that Callum has provided such helpful and attentive service, reflecting the standard we aim to deliver. We look forward to supporting you for many more years to come.
Kind regards

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