We placed an order for a brushcutter and grass trimmer on 19 July 2026, which was advertised with next-day delivery. However, as of 27 July 2026, we have still received no update about the delivery... ãã£ãšèŠã
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My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade.... ãã£ãšèŠã
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Bought the chainsaw largely based on reviews and price. Not disappointed. Easy to assemble and adjust. Cut down 8 trees like a hot knife through butter. Easy to tighten the chain when required, ligh... ãã£ãšèŠã
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I bought a Hyundai HY4500SEi generator which wouldn't start, having contacted the seller they passed me over to Gen Power who are the UK distributor. From beginning to end the support was fantastic.... ãã£ãšèŠã
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We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets. We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.
THEPOWERSITE PROMISE
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- Price Promise
- We believe we can match any price in the UK for any of the products we offer for sale on our website. How do we do this? We base our business on selling large volumes via the internet. This allows us to keep our margins to a minimum. We have low overheads and we buy in large volumes from our suppliers. If you see an identical product listed elsewhere on a UK based website, please call us and we will certainly try and beat it.
- Aftersales Support
- We want our customers to be happy. For a company like ours, we believe that the best way to run our business, is to put ourselves in our customers shoes. We put a huge amount of emphasis in getting everything that we do right and putting the customer at the heart of our experience. That is why we offer an aftersales service for all orders. If you have any issues, questions or problems, our team is available.
- FREE UK Mainland Delivery
- We offer FREE delivery on any product to Mainland UK. Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlining Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.
OUR DELIVERY SERVICE
FAST & FREE SHIPPING TO MAINLAND UK
We guarantee FREE* next day delivery on all website orders placed before 2.00pm Monday - Thursday (excluding bank holidays). All orders placed on Friday, Saturday & Sunday will be dispatched the next working day (excluding bank holidays).
*delivery to Highlands & Islands will incure a surcharge.
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Cambrian Park, Issac Way, SA72 4RW, Pembroke Dock, ç±³åœ
- 01437 700 123
- enquiries@thepowersite.co.uk
- www.thepowersite.co.uk
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great customer service
great customer service, prompt and responsible.
2025幎9æ23æ¥
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Dear Lakhmir,
Thank you for your feedback. Weâre thrilled to hear that you found our service prompt and reliable. We truly appreciate you taking the time to share your experience.
Kind regards,
Rukshal
Jade has excellent customer service andâŠ
Jade has excellent customer service and support in dealing with my issues regarding my chainsaw. Jade was very helpful and polite.
2025幎9æ22æ¥
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THEPOWERSITE ããã®åç
Hello,
Thank you for taking the time to share your feedback. Weâre delighted to hear that Jade was able to assist you with your chainsaw and that you found her support helpful and polite. Your kind words will be passed on to her, and we know sheâll greatly appreciate them.
Kind regards,
Rukshal
I had real problems with my deliveryâŠ
I had real problems with my delivery from FedEx. Firstly the package did not arrive , and then it was delivered to the wrong address. I found it very easy to get through to a Customer Assistant, none of this AI nonsense.
I was dealt with by Shadiya, she was extremely supportive and assured me that she would deal with the problem. I particularly appreciated the emails keeping me updated and the fact that I was able to reply to these and was guaranteed a reply.
The problem was successfully rectified. This standard of Customer service is indeed rare, and is a breath of fresh air
Well done, keep up the good work !
2025幎9æ15æ¥
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THEPOWERSITE ããã®åç
Dear Rick,
Thank you for sharing your experience. Weâre delighted to hear that Shadiya was able to support you throughout the delivery issue and keep you updated every step of the way. Your kind words about our customer service mean a lot, and weâll be sure to share your feedback with the team.
Weâre thrilled the issue was successfully resolved and truly appreciate you taking the time to highlight the positive experience.
Kind regards,
Rukshal
Good customer service
You checked my faulty machine and Jade Shannia Canee kept me fully informed of the progress. She even went to the bother of getting the workshop to video the machine working (at my request)
2025幎9æ5æ¥
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THEPOWERSITE ããã®åç
Dear Douglas,
Thank you for sharing your experience. Weâre delighted to hear that Jade Shannia Canee kept you fully informed throughout the process and went the extra mile by arranging the workshop video for you.
We really appreciate your feedback and are glad we could support you with your machine.
Kind regards,
Rukshal
Quick service and delivery
Quick service and delivery, good updates throughout the ordering process
2025幎8æ17æ¥
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THEPOWERSITE ããã®åç
Good Afternoon,
Thank you for your kind feedback. Weâre pleased to hear that you found the service and delivery quick and that the updates throughout your order were helpful.
We truly appreciate you taking the time to share your experience and hope you continue to enjoy your purchase.
Kind regards,
Rukshal
Genpower
Recently purchased a Hyundai pole hedge trimmer from Genpower,dispatched by them within hours of placing the order for next day delivery by TNT accompanied by excellent communication. The five stars are for Genpower and in particular Jade Shanna Canne with whom I had several communications following the shambles of TNTâs non delivery. She was extremely helpful in keeping me informed and calming my obvious annoyance at TNT.
The package eventually arrived looking battered and bruised not next day but next week,one week to the day from ordering.
So Genpower &Jade 5 stars. TNT 0 stars
2025幎9æ8æ¥
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THEPOWERSITE ããã®åç
Dear Vivian,
Thank you for sharing your experience. Weâre delighted to hear that Jade was able to support you throughout the delivery issues and keep you informed, even amidst the frustrations with TNT. Itâs wonderful to know that our teamâs communication helped ease your concerns.
We truly appreciate your kind words and 5-star feedback for Genpower and Jade. Weâll make sure your praise is passed on to her. We hope your new Hyundai pole hedge trimmer is performing perfectly and brings you great results in your garden.
Kind regards,
Rukshal
I had a minor issue with the quality ofâŠ
I had a minor issue with the quality of the product I received and requested a refund. Soureshna handled my case professionally and supportively from start to finish. She kept me informed throughout the process and ensured everything was resolved smoothly. Great customer service â thank you, Soureshna!
2025幎9æ4æ¥
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THEPOWERSITE ããã®åç
Dear Vitaliy,
Thank you for sharing your feedback. Weâre delighted to hear that Soureshna was able to support you professionally and keep you informed throughout the process. Itâs wonderful to know everything was resolved smoothly and to your satisfaction.
Weâll be sure to pass your kind words on to Soureshna. We remain yours for any assistance you may need.
Kind regards,
Rukshal
New petrol strimmer
On delivery of my new petrol strimmer, I found that somewhere in the system the box had been dropped and strimmer damaged (The connection shaft fastener). I called Genpower and reported it the same day (slightly fuming to be honest), a gentleman called Sean had me sorted within minutes and couldn't have been more helpful, replacement parts were ordered and delivered in the time Sean had said, he also kept me updated during he process !
So I now have a great strimmer all working very nicely !
Great job Sean and thank you Genpower
2025幎9æ1æ¥
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THEPOWERSITE ããã®åç
Hello,
Thank you for sharing your experience. Weâre delighted to hear that Sean was able to assist you so efficiently and keep you updated throughout the process. Itâs great to know your strimmer is now working perfectly!
Weâll be sure to pass your kind words on to Sean. We look forward to supporting you again in the future.
Kind regards,
Rukshal
Soureshna who works at Genpower wasâŠ
Soureshna who works at Genpower was really helpful.
2025幎9æ12æ¥
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THEPOWERSITE ããã®åç
Dear Mr Mcquarrie,
Thank you for your kind words. Weâre delighted to hear that Soureshna was able to assist you and provide a helpful experience. Weâll be sure to pass your feedback on to her.
Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Rukshal
Customer Service above and beyond
This a second review I am leaving for this company and Genpower Limited. Purchased a Lawnmower from them through Amazon. It developed a fault just a week or two before the 2 year warrantly ran out. Contacted them and a very helpful customer service agent, Jade, arranged for collection and repair. A week or so later they delivered it repaired. Used it once but unfortunately it broke down completely this time. I think the motor burnt as smoke came out. I contacted Jade again and even though the warranty period had well past its dead line, Jade arranged for a second collection and repair. A few days ago to my great surprise I received a brand new lawn mower replacement. So how is that for a great customer support. Thank you sincerely. I would give more stars if I could.
2025幎9æ12æ¥
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THEPOWERSITE ããã®åç
Hello,
Thank you so much for taking the time to leave such a wonderful review, and for sharing your experience. Weâre delighted to hear that Jade and the team were able to assist you promptly and ensure you received a replacement mower, even beyond the warranty period.
Your kind words mean a great deal to us, and itâs fantastic to know that our customer support made such a positive impression. We truly appreciate your continued trust in us and look forward to serving you again in the future.
Kind regards,
Rukshal
Terrific after sales service by Jade
Terrific after sales service by Jade. Excellent communications. Replacement brake cable delivered very quickly.
2025幎9æ10æ¥
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I had a problem regarding the warrantyâŠ
I had a problem regarding the warranty of a product I bought online. Soureshna Nabobsing dealt with the problem guiding me through all the necessary details required for the warranty.
2025幎9æ7æ¥
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THEPOWERSITE ããã®åç
Dear David,
Thank you for your feedback! Weâre delighted to hear that Soureshna Nabobsing provided clear guidance and support in resolving your warranty issue. We truly appreciate you sharing your experience.
Kind regards,
Rukshal
Hyundai Leaf blower broke after warranty expired.
My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade. Explained what had happened and after a few emails, explaining problem, sending images etc... she arranged to have the leaf blower replaced, which then arrived after several days. Extremely good customer service, especially as my item was just beyond its warranty. Special thanks to Jade who was extremely helpful throughout, and responded to my enquiry and subsequent emails very quickly.
2025幎8æ28æ¥
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THEPOWERSITE ããã®åç
Dear Paul,
Thank you for your feedback! Weâre delighted to hear that Jade provided exceptional support and efficiently arranged a replacement for your leaf blower, even after the warranty period. We truly appreciate you sharing your experience and recognition of her efforts.
Kind regards,
Rukshal
Very happy about the support I received
Very happy about the support I received. Yashwant Banshi from Genpower Customer Sevices responded quickly to each of my concerns. They were polite and professional and explained clearly the process of me needing to return my purchase.
2025幎9æ7æ¥
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THEPOWERSITE ããã®åç
Dear Mr Kaye,
Thank you for your feedback! Weâre delighted to hear that Yashwant Banshi provided prompt, polite, and professional support, and that the return process was clearly explained. We truly appreciate you sharing your experience.
Kind regards,
Rukshal
Jade Sourekhshaj and Lochkdha wereâŠ
Jade Sourekhshaj and Lochkdha were extremely helpful than you
2025幎9æ4æ¥
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THEPOWERSITE ããã®åç
Dear Derek,
Thank you for your feedback! Weâre delighted to hear that Jade Soureshna and Lakshya were extremely helpful. We truly appreciate you sharing your experience.
Kind regards,
Rukshal
I received very prompt and good serviceâŠ
I received very prompt and good service from Sean Harrison in the aftersales team , he was clear about issues, checked validity of issues and on paperwork previously submitted, sending out replacement parts quickly
2025幎9æ4æ¥
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THEPOWERSITE ããã®åç
Hello,
Thank you for your feedback! Weâre delighted to hear that Sean Harrison provided prompt and clear service, efficiently checking your issues and sending replacement parts quickly. We truly appreciate you sharing your experience.
Kind regards,
Rukshal
All correspondance and other actionsâŠ
All correspondance and other actions carried out efficiently and promptly by Sean Harrison.
2025幎9æ2æ¥
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THEPOWERSITE ããã®åç
Dear Colin,
Thank you for your feedback! Weâre delighted to hear that Sean Harrison handled all correspondence and actions efficiently and promptly. Your kind words are much appreciated.
Kind regards,
Rukshal
Great customer service from SoureshnaâŠ
Great customer service from Soureshna Nabobsing (GENPOWER) had to contact Genpower as I had a small problem and Soureshna sorted it out quick time
2025幎9æ4æ¥
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THEPOWERSITE ããã®åç
Dear Tom,
Thank you for your feedback! Weâre delighted to hear that Soureshna Nabobsing provided great customer service and quickly resolved your issue. We truly appreciate you sharing your experience.
Kind regards,
Rukshal
Sean Harrison handled the issue
Sean Harrison handled the issue
very professionally and everything has worked out
to complete satisfaction.
2025幎8æ31æ¥
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THEPOWERSITE ããã®åç
Dear Paul,
Thank you for taking the time to submit this review. It is great to hear that Sean's service met your expectations!
Should you require any other assistance, please let us know.
Best Regards
Rukshal
Helpful and friendly staff
I unfortunately had an issue with the courier company who delivered my amazon purchase from the power site company but Jade responded promptly and was amazing at helping me resolve my issue. Friendly and polite and helpful.
2025幎9æ1æ¥
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THEPOWERSITE ããã®åç
Hello,
Thank you for taking the time to provide us with your feedback. We appreciate your input and are pleased to hear that the service we provided has met your expectations.
If there is anything further we can do to assist you, please do not hesitate to contact us.
Best regards,
Rukshal.
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