Thermae Bath Spa レビュー 

I have to say I was initially quite excited for my trip here, but hadnt realised I'd booked to go to a brothel.
Hookers with old guys and openly talking about and entertaining their "clients" is not a great look.

I booked a twilight package thinking that may be a nice, chilled experience. It wasn't.
The pool was too busy. People have no idea or respect for personal space.
The food was awful. You get a choice of 4 meals - pork loin, salmon or a bacon and tomato pasta which I had. Cant comment on the others but the pasta was genuinely the worst I've ever tried to eat. We left and got some decent food at the pub down the road.

For a place that's supposed to relax you, this was certainly not the feeling I came away with. Would not recommend.
This isn't a spa - it's a novelty tourist trap.

I just visited the spa last week (Oct 2021) and have previously visited multiple times before (last time April 2017). I am so disappointed. I previously recommended the spa to everyone I knew. Now I would say its not worth it. In 2017 I paid £36 for 4 hours, and it was just perfection- so relaxing, pristine... genuinely good for the mind and body. This time we each paid £37 for 2 hours. The booking system was crazy- you can only book over the phone, but no one answers, so I emailed, and got an email over a week later. I was told over the phone that the 2 hours did not include time to get changed (but we had an addition 20 minutes at each end for that) or time in the cafe - i.e. you get the full 2 hours in the spa. When we arrived (20 mins before our session to allow for getting changed), the reception was empty, but we were told we could not enter yet and to come back in 10 mins. We returned 10 minutes later and reception was rammed and we had to queue outside, despite having our booking. At this point we were told we only had 10 mins to get changed at the end of our session, plus time in the cafe was included in our spa time. There were three of us- all of us had problem with our robes - one had a used plaster in the pocket, one had two broken belt loops and the other had torn seems in both pockets at the bottom- i.e. no pockets. Getting changed was chaos: no free changing rooms, then it was a nightmare trying to get lockers. We ended up sharing a locker between the three of us, before queuing to use the loos (they were all queuing, even the ones on the next floor up from the entrance). We decided to head up to the rooftop pool first, to find it was packed: there was no space around the edge, and the edges under the water looked grimy. We then went to the sauna and steam rooms. Most of these were too full to get into, and when we did it still felt like there were too many people in there- sitting closer to people than we would have liked, and also they were just very loud with everyone's conversations. The indoor pool was the same story. Could barely get into the pool, and the lazy river wasn't working. The jacuzzi was working, but it was too busy to get in. Yes the water is nice, and yes its pretty. But the whole experience was rushed, loud and crowded. Not relaxing at all and I could not recommend anyone visit until improvements are made. It felt like a public swimming pool, and in fact, my local pool is cleaner and more relaxing and less crowded. The lifts were also out of order when we visited. So disappointing. I felt embarrassed that I had recommended it to my two friends (who hadn't been before and we hadn't seen each other since 2019 due to covid), as our post-covid reunion. We all travelled - from Norwich, Oxford and Bristol. Very disappointing and not worth the money.

Avoid. Management are pretty awful. Witnessed sick on the side of the pool and it wasn’t cleaned for hours. COVID rules not being followed

Tried to book for the Spa and no answer on the phone. Just rings and rings and rings.......emailed them and they tell you to phone as they are really busy. They told me in the email that they had a space for when we requested but I would need to phone to book. Again, no answer. Emailed again and told to phone as they no longer have that availability! Ridiculous service

Not worth it, it’s very overpriced. Over crowded. Covid restriction measures are not followed. Lift was not working. Also, For people who likes taking picture, there will be no phones allowed anywhere so you won’t even take any pictures on the rooftop, even if its just the building or a selfie. Staff was rude when me and my bf was taking a selfie and the background was the clouds.

Poor service! The phone is never answered and they claim they are so busy but have been trying to call for 3 months now!!!! So annoyed!!!!

The Spa is clean, staff are friendly and helpful. The bamboo massage was professional, but not the best massage I've had.
The rooftop pool was good, but again missed that special touch; views were amazing.
The saunas were good... But as people have written overall it did feel overcrowded. I would have expected the Spa to have a set a (lower than pre covid) limit for the day. It felt abit like a school swimming trip on ocassions.

Very over crowded changing areas. . Unpleasant staff. The pools are basically Covid soup with way too many people. Nowhere to sit and relax. No phones allowed inside which is ridiculous in this day and age. Massive rip off.

They’ve done a great marketing job, unfortunately it’s a very over priced venue where too many people are let in at any one time. its not somewhere to relax and certainly not what we’d have classed as a spa - more of a public baths

Booked four tickets for the girls to have a relaxing afternoon at bath spa and it’s somewhere I’ve been desperate to go! I was actually really disappointed and let down with my experience, the customer service at the desk was un friendly, they didn’t tell us where to go or describe how we get the robes, nothing about the one way system which meant we kept getting told off, and the lockers we spent the first 15 minutes working them out! The place was busy which couldn’t be helped, pools were nice and saunas. My main complaint would be about the food, apparently there was no chef so their were three options on the menu, the staff here were rude and fed up too, I had the salmon cous cous and it was awful…my broccoli was black and burnt and inedible, the cous cous was so Unseasonsed and the salmon was slippery and goey, without too much information I was poorly after and regretted eating the salmon. I feel so let down, for £70 a ticket I’ve had a more enjoyable time at the pool at my gym with my sauna. I paid for two tickets so I’m out of pocket and feel like my experience was so so disappointing…would I come again? I’m not sure.

They require you to book over the phone but they never pickup. They say they have a large call volume and say to call back and automatically hangs up. I then emailed them and received an automatic email saying it takes 5-7 days to respond and that they don’t accept bookings via email. I’ve called 4 times and the same thing happened every time.

How are customers supposed to book your services?!

Terrible customer service.

Have called several times and followed advice to e mail. No response at all after 2 weeks. Want to change a booking made months ago. Concerned about losing our money.

Tried calling and emailing to redeem a gift voucher (which wasn’t exactly cheap) and no one was available to speak to. They hang up when you call and take up to 7 days to answer a simple email. Don’t waste your time

Walk ins accepted - avoid trying to book on the phone. Steam rooms open now. Students take admission card for a substantial discount. We loved it and highlight of our stay.

Absolutely disgusting customer service. Cannot book online and customer service takes 5+ days to get back to you with a response even though you have disclosed intention to book AND given a phone number to call.

I understand increase number in enquiries due to covid but you have had 12+ months to put measures in place, everybody else seems to be coping now.

I have given up and gone elsewhere.

Awful experience just booking this place. Website asks you to phone them for bookings - but phone line permanently busy - either endless ringing or recorded message telling you to call back later. I hung on for about half an hour - got through, booked a convenient slot (yes the sauna is closed so this is indeed an expensive swim with a view!) Email arrived confirming payment processed - but no booking confirmation. Still trying to get information from the spa for the last 2 weeks re my confirmation!!!!!!

I have just tried to book a few gift vouchers for family members ( 4 women for a day out). I thought I would contact them to ask a few questions - and a good job i tried. I cannot get through by phone and they say 5-7 days to get back with an email reply.
They have just lost a decent amount of revenue

Tried sending an email - customer serrvices sent an automatic reply. Someone will get back to you within 7 - 10 working days.
Treied sending email - reservations due to high volume of emails and calls we will call you within 5 - 7 days ??
At that rate, you could reserve a position for a child going through school to become an employee to answer correspondence ??

Booked Thermae Bath Spa last year 2020, but because of COVID it was canceled.
January this year we asked for refund. Since then I've been calling each month chasing to get my money back.
Today is July 7th 2021 and still I didn't receive a single email or text, basically NO communication whatsoever.
Its impossible to get through to customer service due to a high call volumes any time of the day. And even you get through they are like a broken record, with no answer.
I am really disappointed and will never recommend to anyone.

Update: Having been trying for over a month, at different times of day, I have never been able to speak to anyone on the phone. Only the recorded message then cut off. After phoning, going to the website as stated by the recorded phone message. Sent e-mail containing my contact details as requested in an automatic e-mail reply (? circular pattern here?) then received this:

"Thank you for your email.
Please note, due to the volume of calls and emails we are currently receiving it may take 5-7 days to respond to your enquiry.
We are unable to accept bookings via email, so please keep trying to call our phoneline on 01225 331234. Alternatively, if you have provided your details including copntact number in an e-mail we will endeavour to call you within 5-7 days
Our phone lines are open 9am-8pm Mon-Fi & 9am-5pm Sat-Sun.
We thank you for your understanding.
Reservations Team

If I am not contacted soon, my daughter will be requesting a refund of the cost of the voucher.
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My daughter bought me a Twilight for Two voucher for my birthday in September 2019. The session was booked for March 2020, but of course that was cancelled as a result of the 1st COVID-19 lockdown. Once back open many attempts to re-book were made but I kept being told they would contact me when they had caught up with the backlog of bookings that needed to be rescheduled, but I was never contacted. Then the country was in and out of tiers and lockdowns until May 2021. Thermae Bath Spa have made themselves uncontactable with answer phone messages which go in a loop or cut you off and they do not respond to e-mails. Very poor show YTL Hotels for shoddy customer service. We know it has been difficult for everyone, but really there is no need for silence.

Absolutely horendous customer service. Trying to book my vouchers for over a month now. I send emails to reservations and they answer saying that I should call the booking number, when I call their phone line, the message say that because of the high volume of calls I should email to book. So it is an endless loop. This is spa is scaming everyone, as they are very quick to take everyone's money, however refuse to deliver the service.