Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... もっと見る
企業が回答しました
所在地
所在地を変更Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... もっと見る
企業が回答しました
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code... もっと見る
企業が回答しました
I met Ross the customer service man when I bought new mobile on Xmas Eve. He was very informative and explained the contract. I had issues a fortnight later after my temporary number was appearing... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Bou'm'th (Castlepoint) について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, 英国
- 01202527387
4.9
優良
106件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Ross is the reason I came in store…
Ross is the reason I came in store today. I prefer to come to store rather than phone because I get honest service.
2026年8月8日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi there, thanks for the lovely 5⭐ rating. We’re happy to hear that Ross offered superb support and made your stop at the store worthwhile. We’re pleased you feel most confident receiving face to face assistance at the store.
– Three Social Media Team
I had a fantastic experience with Drew…
I had a fantastic experience with Drew at the store today. He was incredibly knowledgeable, patient, and took the time to explain everything clearly, making sure I fully understood all the information. He gave helpful advice throughout. His customer service was outstanding, and he made the whole experience easy and enjoyable. Andrew is a real credit to the team, and I wouldn’t hesitate to recommend him to anyone. Thank you again for all your help!
2026年8月7日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thank you for your kind words, Natasha. We’re delighted Andrew delivered such exceptional support and made your visit smooth from start to finish. 🙌 — Three Social Media Team
Amazing by abu
2026年7月30日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
This made our day 🌈 Tee. We’re glad Abu provided the kind of support that leaves a lasting impression 🌟
- Three Social Media Team
Ross he is very kind heart guy
Ross he is very kind heart guy. He help me out very quickly
Thank you so much ross
2026年7月14日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thanks for sharing, 🎉 Sommar! Ross clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi Maria, we are thrilled to have your recommendation and love knowing that your experience with us hit the mark perfectly. — Three Social Media Team
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hello Charlotte, it’s great to hear Ross made everything clear and easy to follow. – Three Social Media Team
I had an excellent experience at the…
I had an excellent experience at the Three store, thanks to Ross. He was incredibly patient, knowledgeable, and professional throughout the whole process. His deep understanding of the different phones and models gave me complete confidence that I was making the right choice.
Ross took the time to explain everything clearly, answered all of my questions, and even recommended additional devices that will make my overall experience even better. I never felt pressured—only well informed and supported.
A truly outstanding customer service experience. Ross deserves a perfect 10/10. Thank you for making my purchase so easy and enjoyable!
2026年7月7日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Your shout‑out is WOW ✨ Andrea. We’re delighted Ross’s expert knowledge and steady guidance gave you complete confidence in your choice, while his thoughtful recommendations and dedicated support earned such outstanding recognition 🌟
- Three Social Media Team
Ross was great quick and easy and was…
Ross was great quick and easy and was able to meet my needs
2026年6月19日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thanks a ton for sharing! ⭐ Ross really delivered and we’re thrilled he got everything sorted just right for you. -Ayesha
Abu was awesome
Abu was awesome. He helped us get our new phone set up. Excellent customer service.
2026年6月18日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Sweet, Dan! We’re so happy to hear that you had a wonderful experience with Abu. Thank you for the review! 😊 -Kashish
I would like to express my sincere…
I would like to express my sincere gratitude to the Ross consultant for their professional assistance in choosing the internet package. The consultant clearly explained all the details, answered all my questions, and helped me select the best option for my needs. The service was friendly, efficient, and professional. I am very satisfied with the support I received and would highly recommend their service. Thank you for your excellent work!
2026年6月15日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi there, thank you so much for your kind words! We are glad to hear that Ross provided such friendly, efficient, and professional support to help you choose the best internet package for your needs. We truly appreciate you taking the time to share your excellent experience and recommendation! -Kishan
Long-term happy customer
I always deal with Ross (Customer Advisor) who is helpful, very knowledgeable, and has a pleasant approach to all aspects of customer interaction and service.
2026年6月9日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Lovely, Chris! We absolutely love hearing this. We’re so glad you received the best support from Ross, and we can’t wait to welcome you back soon! 😉 -Kashish
Hassle free customer service
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free. Excellent service throughout and highly recommended.
2026年6月7日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
That’s brilliant 🌟 Claudia. Great to know Drew delivered such attentive and expert guidance, walking you through options with ease while creating a smooth and reassuring experience that others would be keen to choose ✨ -Arvind
I dealt with the manager of the store…
I dealt with the manager of the store and was so knowledgeable and honest. It couldn’t have been an easier transaction.
2026年6月6日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Your shout‑out is WOW ✨ Alexander. The store manager delivered expert, honest guidance that made the entire process feel smooth and effortless 💫 -Arvind
Great service was provided by Rose
2026年5月31日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi Anton,
Love to hear this ⭐ Rose will be really happy to know her support made such a great impression. -Ayesha
The person who took care of me was Drew…
The person who took care of me was Drew and he was really good. Made the experience enjoyable, fast and really professional.
2026年5月22日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
That’s fantastic to hear, Atygai 🌟 We're thrilled that Drew looked after you so brilliantly, keeping things prompt, efficient, and thoroughly pleasant. 🚀 -Arvind
Ross top man.
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code with no issues. Would highly recommend.
2026年5月19日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hey, Paul. We're thrilled to hear that Ross was outstanding and made you feel so welcome while sorting your PAC code and app transfer. 😇 -Prabhjeet
Great customer service and friendly man.
2026年5月18日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hey Mudiwa, we’re thrilled to hear you had such a positive experience. Thank you so much for the amazing 5⭐ review! 😊 -Samad
Ross spent a lot of time with us…
Ross spent a lot of time with us amazing customer service at castlepoint thankyou
2026年5月17日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Amazing, Sue! We're delighted to hear that Ross created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
It was amazing
It was amazing , super helpful. Amazing customer support. Thanks Abu .
2026年5月17日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi there, your shout‑out is WOW ✨ We're thrilled that Abu provided such stellar expertise and spot-on care to ensure you received the ultimate support 🚀 -Arvind
Very helpful service from Ross
Very helpful service from Ross. Helped my mum no end.
2026年5月16日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thanks so much for this! 😊 We’re really glad to hear Ross was able to help, especially with your mum. It’s great to know the support made things easier. If you ever need anything else, we’re always here to help! -Ayesha
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