I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... もっと見る
企業が回答しました
所在地
所在地を変更Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
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レビュアーのコメントを見てみましょう
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code... もっと見る
企業が回答しました
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... もっと見る
企業が回答しました
I dealt with the manager of the store and was so knowledgeable and honest. It couldn’t have been an easier transaction.
企業が回答しました
企業情報
Three UK - 3Store Bou'm'th (Castlepoint) について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, 英国
- 01202527387
4.9
優良
95件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Hassle free customer service
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free. Excellent service throughout and highly recommended.
2026年6月7日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thank you, Claudia. We’re so pleased to hear that Drew made the visit smooth and reassuring for both you and your partner. It’s great to know his clear guidance and friendly approach helped you find the right phone without any stress. 🥰 - VodafoneThree Social Media Team
I dealt with the manager of the store…
I dealt with the manager of the store and was so knowledgeable and honest. It couldn’t have been an easier transaction.
2026年6月6日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Your shout‑out is WOW ✨ Alexander. The store manager delivered expert, honest guidance that made the entire process feel smooth and effortless 💫 -Arvind
Great service was provided by Rose
2026年5月31日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi Anton,
Love to hear this ⭐ Rose will be really happy to know her support made such a great impression. -Ayesha
The person who took care of me was Drew…
The person who took care of me was Drew and he was really good. Made the experience enjoyable, fast and really professional.
2026年5月22日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
That’s fantastic to hear, Atygai 🌟 We're thrilled that Drew looked after you so brilliantly, keeping things prompt, efficient, and thoroughly pleasant. 🚀 -Arvind
Ross top man.
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code with no issues. Would highly recommend.
2026年5月19日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hey, Paul. We're thrilled to hear that Ross was outstanding and made you feel so welcome while sorting your PAC code and app transfer. 😇 -Prabhjeet
Great customer service and friendly man.
2026年5月18日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hey Mudiwa, we’re thrilled to hear you had such a positive experience. Thank you so much for the amazing 5⭐ review! 😊 -Samad
Ross spent a lot of time with us…
Ross spent a lot of time with us amazing customer service at castlepoint thankyou
2026年5月17日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Amazing, Sue! We're delighted to hear that Ross created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
It was amazing
It was amazing , super helpful. Amazing customer support. Thanks Abu .
2026年5月17日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi there, your shout‑out is WOW ✨ We're thrilled that Abu provided such stellar expertise and spot-on care to ensure you received the ultimate support 🚀 -Arvind
Very helpful service from Ross
Very helpful service from Ross. Helped my mum no end.
2026年5月16日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thanks so much for this! 😊 We’re really glad to hear Ross was able to help, especially with your mum. It’s great to know the support made things easier. If you ever need anything else, we’re always here to help! -Ayesha
Ross was great and made things super…
Ross was great and made things super easy to upgrade my phone today. Great expertise and very knowledgeable. Lovely guy too!
2026年5月15日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thank you so much for sharing this lovely feedback, Lottie! We're delighted to hear that you had such a positive experience with Ross. -Afaq
Excellent customer service 👏with Ross
Excellent customer service 👏with Ross
Thank you
2026年5月14日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi Thresia, great to hear about your experience — it’s lovely to know Ross provided such attentive and friendly service during your visit. -Shivam
I had to resolve lots of things to…
I had to resolve lots of things to resolve for my son and myself and Abu was absolutely amazing!!!🤩He did everything for us and more🥰Thank you Abu😉
2026年5月14日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hey there, we’re thrilled to hear that Abu provided such exceptional support for you and your son, and that you left feeling confident and fully sorted. Thanks for your amazing feedback 😊 -Maryalex
Abu was extremely helpul and patient
2026年5月9日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hey Linda, thank you for the brilliant 5⭐ rating. We're delighted Abu made things easy and comfortable for you. -Maryalex
Customer service was amazing and…
Customer service was amazing and quickly rectified issue
2026年5月2日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
That’s impressive 🌟 Jamie, We’re delighted the team stepped in quickly and resolved things so smoothly for you. Here’s to more standout moments ahead ✨ -Arvind
Simon in store as branch manager was…
Simon in store as branch manager was exceptionally professional and helpful
2026年5月1日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thanks, Mike. Really pleased to know Simon provided such clear and professional help. -Suhaas
Both Ross and Simon were extremely…
Both Ross and Simon were extremely helpful and spent time to ensure we had the best deal which suited our needs. Highly recommend them 👍
2026年5月1日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
That’s wonderful to hear, Karen 🌟 We’re so glad Ross and Simon took the time to help you find the right deal and made the experience such a positive one. Thanks for sharing your feedback 💙 -Samad
So grateful to Abu for his simple explanations
I had struggled with choosing a new phone/contract on the app. Abu was SO helpful. I asked him to make it very simple for me. He really listened and explained clearly and simply
2026年4月29日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Thank you, Susan, for such a lovely review! We’re delighted to hear that Abu took the time to really listen and make everything simple and clear for you. 🥰 -Prabhjeet
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Hi James, thank you for your 5 ⭐ review! It's fantastic to hear that you received excellent support from Ross. -Afaq
Ross was very helpful and professional
Ross was very helpful and professional, excellent service!!
2026年4月25日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
We appreciate your feedback, Ian! It’s wonderful to know Ross provided the support you needed. -Suhaas
I have had more than 5 star assistance…
I have had more than 5 star assistance from Drew. He is so patient, warm and attentive. Nothing is too much for him especially as I have no technology skills at all. I can’t thank him enough. Promote him- he’s fantastic. Thank you for your time which has been over and bone. Promote him please.
2026年4月22日
自発的なレビュー
Three UK - 3Store Bou'm'th (Castlepoint) からの回答
Linda, this is such a heart‑warming review! 🥰 Drew’s patience and kindness are exactly what we love to see, and we’re so grateful you shared your experience. -Ayesha
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