Went into the Covent Garden store for direct support relating to a long-standing query with the customer service call team. Grace provided excellent customer service. Grace was focussed on re... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff at this store are beyond helpful. I am not very good with technology and needed some help understanding and swapping my phone number. I came in on two occasions for assistance and was helped... もっと見る
企業が回答しました
I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three... もっと見る
企業が回答しました
Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff hig... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Covent Garden について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
24 Long Acre, WC2E 9LZ, Covent Garden, London, 英国
- 02072401344
4.8
優良
77件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Jo was proffesional,efficient,helpfull…
Jo was proffesional,efficient,helpfull and very friendly..
2026年10月15日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Thanks for your feedback, Steve. We're glad Jo made things easy for you and that you're happy with the service. 🥰 -Three Social Media Team
Excellent customer service
Went into the Covent Garden store for direct support relating to a long-standing query with the customer service call team.
Grace provided excellent customer service.
Grace was focussed on resolving the query and negotiated with the customer service call team of an alternative way to resolve the query. Grace was friendly, engaging & empathic - provided regular updates - main query was resolved and she arranged for customer service to follow up with me.
Have been to this store before & find the service to be of the same high standard.
2026年10月13日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
What lovely feedback! ✨ We're pleased Grace provided such a positive experience and took every step to support you with your query. Thank you for recognising the high standard of service at our Covent Garden store. - Three Social Media team.
Three UK - 3Store Covent Garden からの回答
Hi Dalila, thank you for your review. We're delighted to hear Grace and Jo provided such a positive experience and made things easy for you.
Three Social Media Team
Yasmin assisted me very well
Yasmin assisted me very well. Thank you so much for fixing all the problems i's experiencing. Thanks
2026年9月25日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hey, Akif. Thank you so much for the wonderful review! We're thrilled to hear that Yasmin provided great support and got all your issues sorted out. 😇- Three Social Media Team
Esta and Zayd were extremely helpful…
Esta and Zayd were extremely helpful today in assisting me with transferring my data to my new phone, very professional young people if I could give ten stars I would!!!
2026年9月21日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hi there, thanks for sharing the love. What a brilliant mention for Esta and Zayd. We're delighted their expertise helped get your data moved across and earned them a ten-star compliment.
Three Social Media Team
Good scervice
Grace, Esta and zayd were very helpful when giving me advice on sim plans and I got a deal I’m happy with, thanks !
2026年9月21日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hey, Merry. We're thrilled to hear that Grace, Esta, and Zayd provided such great guidance and helped you secure a mobile deal you love. We truly appreciate you taking the time to share your experience with us. 🥰 - Three Social Media Team
Three UK - 3Store Covent Garden からの回答
Hi there, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Asem and Yasmin made such a positive impression. We appreciate your feedback.
Three Social Media Team
Shamir helped me set up a 3 network…
Shamir helped me set up a 3 network with a eSIM that was activated within about 15 mins!! Extremely delighted with the support and service, thank you!!
2026年9月16日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hey there, we're glad to hear Shamir was able to get your eSIM set up and activated quickly, making the whole process smooth and hassle-free. It's great to know the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media team.
The staff at this store are beyond…
The staff at this store are beyond helpful. I am not very good with technology and needed some help understanding and swapping my phone number. I came in on two occasions for assistance and was helped by Shkair, Yasmin, and Jo. Wonderful patient staff who didn’t make me or my dad feel at all silly for not understanding how it all worked! They helped me to transfer my number so that I could stay with Three.
2026年9月4日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hi Rebecca, thank you for sharing your experience. It's wonderful to know Shkair, Yasmin, and Jo made the process feel straightforward and reassuring. We're delighted they could provide the guidance needed and help keep everything on track. 💜
Three Social Media Team
Jo and team are incredibly helpful!
2026年8月15日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Jeremy, this is fantastic to hear! Jo and the team clearly made a great impact, and we’re thrilled their support stood out for you. Thank you for sharing this amazing 5⭐ review!
— Three Social Media Team
Router exchange
Needed to exchanged my old router. The team (Jo, Grace, Zayd, Shakir) helped me very quickly and efficiently, and advised me on a new plan. Very happy with my experience, and grateful to the team from their kind approach!
2026年8月14日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Veronika, thank you for sharing such a wonderful 5⭐ review! It’s fantastic to hear that our team members Jo, Grace, Zayd, and Shakir made your visit smooth and stress‑free.-Three Social Media Team
Zayd the Star. As many stars as I could give!!!
I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three again. It had been really frustrating for not getting my problem solved but he did it just like that. He is a true gem!!!! Much appreciated kind sir.
2026年8月12日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hi there!✨
Huge shoutout for sharing this, Zayd will be over the moon reading it. Your kind words really highlight the impact he made, and I’m glad you finally got the smooth, stress‑free support you deserved. We’ll make sure this love reaches him ⭐💛 — Three Social Media Team
Asem was incredibly helpful and…
Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff higher - all brilliant! Customer service of the highest level.
2026年7月17日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hey, Ellie! We’re incredibly proud to hear about your exceptional visit to our Covent Garden branch. It’s fantastic that Asem provided such knowledgeable, warm, and dedicated guidance through your upgrade process. 🥰 -Three Social Media Team
Amazing service from Yasmin at 3 in…
Amazing service from Yasmin at 3 in Covent Garden, she is an absolute Star!
2026年7月16日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hi Myriam,
Your kind words about Yasmin are greatly appreciated. We’re proud to have her on our team, and it’s wonderful to know she made your time in Covent Garden exceptional.
– Three Social Media Team
Yas is just the very best
Yas is just the very best! So helpful, professional and lovely. I highly recommend this shop.
2026年7月16日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hi there,
Thank you so much for your lovely feedback. We’re thrilled to hear Yas made such a positive impact during your visit. Your recommendation means a great deal to us.
– Three Social Media Team
Yaz is awesome!!
2026年7月14日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Your shout‑out is WOW 🎯 Ral. We’re overjoyed Yaz’s standout support earned such high praise 🌟
- Three Social Media Team
your Assistant Managers Yasmin…
One of your Assistant Managers Yasmin was excellent in setting my new Phone
2026年7月6日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
What a sweet 5 star rating, Simon! We’re so happy to know Assistant Manager Yasmin made everything right for you. Thank you! ☺️-Three Social Media Team
Grace provided exceptional customer…
Grace provided exceptional customer service. She was patient, kind, and went above and beyond to help us verify and install the eSIM, even in another language. Truly professional and incredibly helpful. Thank you, Grace!
2026年7月6日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hi there, thank you for sharing your experience. We’re delighted to hear that Grace offered such thoughtful and professional support, especially with the eSIM setup in another language.
– Three Social Media Team
Extremely helpful!!!
2026年6月12日
自発的なレビュー
Three UK - 3Store Covent Garden からの回答
Hey Edward! Thank you so much for ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day 🙂 -Kashish
Three UK - 3Store Covent Garden からの回答
Hi Florencio. Thank you for sharing your feedback. We are pleased to hear that you had a wonderful experience with us. -Shivam
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。