Daniel was extremely helpful. He not only helped us set up a digital bank account, he patiently described all the eSIM options and recommended a plan that works best for my daughter’s needs. We were a... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Zayd was fabulous and really made the experience of shopping for a phone enjoyable. I highly recommend seeing Zayd at the High Street Kensington branch if you need a new phone or upgrade!
企業が回答しました
All enquiries were dealt with promptly and professionally.
企業が回答しました
So thankful I found Evangeline who speak my language, I'm old and a bit deaf, she's very patient and got Anna to upgrade my account. Helped me with my questions about my phone. I usually go to your H... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Kensington について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
161 Kensington High Street, W8 6SU, Kensington, London, 英国
- 02079382950
4.9
優良
138件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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この企業を閲覧した人は、以下の企業も閲覧しています。
Anna helped me with a problem with my…
Anna helped me with a problem with my phone. Im satisfied with her service
2026年2月10日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Philip! We’re glad to hear that Anna was able to sort things out and get your phone working again. Thank you for taking the time to share your experience with us! -Afaq
My partner and I had the pleasure of…
My partner and I had the pleasure of being helped by Jovania today in the High Street Kensington branch.
We’ve both been customers for years and it’s great to see that 3 mobile still believe in great customer service.
We managed to upgrade our phone, get the best monthly plan and Jovania even checked when our home internet expired and gave us price plans for future reference.
All in all, fantastic experience with knowledgable staff and great customer service.
2026年2月8日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Thank you so much for sharing your experience, Chris! Jovania helped both of you upgrade, find the best plan, and even guided you on your home internet. ⭐😊 -Veronica
Three UK - 3Store Kensington からの回答
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Anna helped me today to solved my issue…
Anna helped me today to solved my issue with the phone.
2026年2月9日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great employee
Great employee, great service with helping to chose a new plan for the phone.
2026年1月28日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Modesta, huge thanks for the 5 ⭐ review. We’re glad to hear that our team made your experience fantastic and ensured you got the best deal. Have a wonderful day! -Afaq
I had a beautiful experience with Ai
I had a beautiful experience with Ai. She helps me so much! Thank you!🤗
2026年1月26日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Marina, this makes us so happy 🙌 Knowing Ai made your journey easier is exactly what we aim for 💕 -Shivam
Thank you for helping me with the phone…
Thank you for helping me with the phone Jovania
2026年1月24日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent customer service
Excellent customer service. I was assisted by Mahfuz who was very helpful and answered all my questions
2026年1月23日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hey there, you've truly made our day ✨ A big shoutout to Mahfuz for delivering such an amazing experience. Wishing you a fantastic day 🌟 -Arvind
Excellent help ai for me today🥰🥰🥰
2026年1月22日
自発的なレビュー
Three UK - 3Store Kensington からの回答
That's impressive, Lory. We're glad Ai made your experience exceptional. Thanks for taking the time to leave this 5 ⭐ review. -Prabhjeet
Excellent experience in store with Ai
Excellent experience in store with Ai. Thank you for making things so easy.
2026年1月21日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hello Andrew, your amazing 5 ⭐ review made our day. We’re overjoyed that Ai delivered such an exceptional experience. We’re always happy to help 😊 -Suhaas
Three UK - 3Store Kensington からの回答
Hi Robert 🌟 Thank you for your 5⭐ review and kind words. We’re thrilled Ai made your experience smooth and enjoyable. Wishing you a fantastic day ✨ -Veronica
Dan at the Kensington branch was so…
Dan at the Kensington branch was so helpful before Christmas in helping me try to resolve and issue with BT fault and getting me a 5g Hub. He could not be more helpful.
2026年1月16日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Amazing service and very kind service…
Amazing service and very kind service from Aí. Will recommend this store and Aí to my friends and family.
2026年1月15日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Yay, Fernanda! 🎉 Your feedback makes us feel so excited. Aí made your visit truly remarkable and we’re absolutely delighted. Thank you for the radiant 5 ⭐ review. -Suhaas
Ai is very good for everything
Ai is very good for everything. Very great experience to be with her ,, she helping a lot for my new iPhone.
2026年1月14日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hi Dewihasanah 🌟 Thank you for your 5 ⭐ review and kind words. We’re thrilled Ai made your new phone experience smooth and enjoyable. Wishing you a fantastic day ✨ -Arvind
Three UK - 3Store Kensington からの回答
Your kind words mean a lot, Wladyslawa 🌟. We’re happy Ana’s assistance left you with a positive experience. -Shivam
I have just upadated with the new…
I have just upadated with the new contract and Ai the the customer advisor has been amazing, she has given the best customer service with her patient and attintiveness.
Thank ypu
2026年1月13日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hello Ira, thank you for the lovely review 💫 It’s a pleasure to receive such kind comments about Ai. -Suhaas
Anna was very helpful and helped me…
Anna was very helpful and helped me understand what I am paying for and upgraded me satisfactorily.
2026年1月13日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hey Philip, we appreciate you sharing this 🎉 It's wonderful to hear Anna supported you with your upgrade. We hope you have an amazing day! 😊 -Suhaas
Very helpful and nice staff (Mahfuz)…
Very helpful and nice staff (Mahfuz) helped me set up a phone plan very quickly and with no issues.
2026年1月13日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Thank you for the wonderful 5 star rating Daniel! We’re thrilled to hear that Mahfuz made your experience fabulous. We look forward to serving you again! ☺️ -Kashish
Thank Jovania and Luca for find such an…
Thank Jovania and Luca for find such an amazing deal for me' new phone new tablet and im saving money
2026年1月11日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Brilliant, Mary Ann, we hope you love your new devices :) We're glad that Jovania and Luca offered great advice on finding the right deal for you :) Thanks for writing an awesome review -Scott
Thank you Ai!
Ai was helpful from the outset, showing me not only what I specifically asked for, but also alternatives which turned out to be better. I went into the shop to buy a dongle device, and ended up with a home broadband hub as well as a mobile one, to fit my current circumstances perfectly. She was also able to sell me the phone earbuds and phone protector which my long term phone provider couldn’t. I might just change phone provider altogether.
2026年1月8日
自発的なレビュー
Three UK - 3Store Kensington からの回答
Hey Katherine, that’s amazing! We’re thrilled that our staff helped with your hub and mobile purchase, so you could walk out of the store already connected and confident. Thank you so much for sharing this wonderful 5⭐ review! -Veronica
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