Gary and Matthew were very pleasant ,helpful and knowledgeable. I had rung technical support at 3 with no sense made rung your Pontypridd store advised to bring new router down . Gary sorted it out in... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I received a full special customer service from Joanna. She prompt to details, a good listener and ready to meet or satisfy my need as a customer. She is also highly convincing.
企業が回答しました
Absolute great experience from Mathew today. Phones sorted and explained the mess i had. Cant thank you enough.
企業が回答しました
Having purchased a new phone from the 3 shop in Pontypridd. I needed some help in transferring my old phone to the new one and Connar kindly did the whole procedure for me. He was extremely helpful an... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Pontypridd について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, 英国
- 01443402223
4.8
優良
104件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
do not use them
i telephoned 3 today and spoke to three of the personnel and all three of them hang up the phone on me they are the most ignorant people i have ever had anything to do with i took a contract out with them on the 3rd of June and had nothing but trouble
2026年7月30日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hi there, we're sorry to hear this has been your experience, as we can understand how frustrating it must be when you're trying to get help and your calls end before your concerns have been resolved, especially so soon after taking out your contract. As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm, so they can review the concerns you've raised and discuss the options available to help get things back on track.— Three Social Media Team
I was in your store recently
I was in your store recently. Staff were very helpful and polite. Help me with all the information I required. I would recommend Pontypridd Three Store to all my friends and family.
2026年7月23日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Thank you for the fantastic review and recommendation, Linda! We’re glad the Pontypridd team provided all the support you needed and made your visit a positive experience. ✨ – Three Social Media Team
Pontypridd store
Went into your Pontypridd store and could not have received better service. Rarely as impressed, Joanna and Matthew (I think) were outstanding. I hadn't planned on buying a new phone, it's stressful thing to do if you're not techie but they made it painless and helped make sense of whole process. I could not be more grateful to them.
2026年7月5日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hey Kathryn, we’re really glad to hear your visit to our Pontypridd store was such a positive one. It’s great to know Joanna and Matthew helped make everything clear and comfortable while choosing your new phone. Thanks so much for sharing your experience 🙌
-Three Social Media Team.
Three UK - 3Store Pontypridd からの回答
Hey there, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 — Three Social Media Team
Three UK - 3Store Pontypridd からの回答
Thank you for the wonderful feedback, Karen! We’re so glad you had such a positive experience with us. 😊 – Three Social Media Team
Three UK - 3Store Pontypridd からの回答
Hey, Mandy! We're absolutely thrilled to hear you had such a brilliant experience with us! Matthew, Gary, and Thomas will be delighted to receive your wonderful shout-out and to know they made such a positive impact. 🥰
Brilliant customer service by matthew
2026年6月29日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hi Paul. We are glad to hear that Matthew provided you with such a top-tier experience. — Three Social Media Team
Very friendly and entertaining service
Very friendly and entertaining service. Thank you Gary and Matthew for your help. I am going to have 1 happy grandson for his birthday with his new iPad 😄
2026年6月29日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hi Susan. It is wonderful to hear that Gary and Matthew provided such an engaging and welcoming experience while helping you secure that new iPad, and we are absolutely thrilled to be part of making your grandson's upcoming birthday celebration special. — Three Social Media Team
Three UK - 3Store Pontypridd からの回答
Yay 🚀 Fr Edward, we're thrilled that Matthew provided such superb, expert guidance and kept everything perfectly clear 💫 -Arvind
Best Service.
Tom was fantastic, along with the other staff there. All super friendly and straight to the point. Also, speedy service. I wouldn’t go anywhere else 👍🏼 😊
2026年6月5日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hi Tyler, it's lovely to hear Tom made your visit such a pleasure. Your feedback made our day! ☺️ -Prabhjeet
Mishia helped us no end
Mishia helped us no end. I ended up renewing 3 contracts. I also will be returning in 5 months for a full renewal.
The service alone will keep me with this company.
2026年6月3日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hi Richard 😊, it’s great to hear Mishia provided such dedicated support, guiding you through everything and making the whole experience feel smooth and well managed. It’s fantastic to know the service made such a positive impact and encouraged you to continue with us.
— VodafoneThree Social Media Team
Jo and Matthew were both brilliant they…
Jo and Matthew were both brilliant they really help me out every time I come in
2026年6月2日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Thank you for your review, Mrs Holst! It’s wonderful to know Jo and Matthew consistently give you such fantastic support. 🌟 -Veronica
Three UK - 3Store Pontypridd からの回答
Aw, we’re so glad Matthew gave you the best support, Fred! Big thanks from our side. 😄— VodafoneThree Social Media Team
Matthew was an excellent representative…
Matthew was an excellent representative of the brand. Oh yes
2026年6月2日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hey Ashley, we’re so happy to hear Matthew stood out for you. Thank you for the dazzling 5⭐ review! -Veronica
Had good experience with the Three…
Had good experience with the Three Pontypridd outfit today. Misha did a great job with my sim renewal.
2026年5月29日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hey Githmi, thank you for the 5⭐ review. We're overjoyed that Misha made your renewal experience outstanding. Thank you for choosing us. -Neha
The experience and the communication…
The experience and the communication was spot on tom and Matthew was excellent deffo recommended
2026年5月21日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Thank you for sharing this lovely comment, Ryan! We're thrilled to hear that Tom and Matthew gave you such great support and made sure everything was handled so smoothly. -Afaq
Visiting the Pontypridd store today
Visiting the Pontypridd store today. Matthew was very helpful. He was open and honest and explained everything very very clearly. He did everything he could to sell us the correct bundle and went above and beyond for my partner. Very happy! Glad to have joined three 🤘🏻
2026年5月19日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Thanks for sharing this, Louise. It’s great to hear Matthew took such good care of you and your partner 😊 We’re really pleased he explained everything clearly and helped you choose the right bundle. Thanks for choosing us! -Neha
Pontypridd store
Tom, store manager treated myself and my husband with dignity. We were not patronised with regard to technical info. Everything was explained in a clear way, and all my queries and requirements were sorted out. He knew the products well and reassured us prior to our purchases. I highly recommend a store visit.
2026年5月16日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
That’s impressive, J Jenkins 🌟 We're thrilled that Tom showed such stellar product expertise and guided you both with the utmost respect. It’s wonderful to hear your requirements were sorted out perfectly and that his clear advice gave you complete confidence before your purchases. 🙌 -Arvind
The service was Excellent
The service was Excellent. I had everything i want so all good. Cameron and Metthew was Brilliant and helped me to go through everything. Cheers.
2026年5月9日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Thank you, Camilla. We’re delighted to hear everything went smoothly and that Cameron and Matthew gave you the brilliant support you were looking for. We really appreciate your feedback. -Ayesha
Mathew andGary very helpfull
2026年5月4日
自発的なレビュー
Three UK - 3Store Pontypridd からの回答
Hi Peter, thanks for sharing this amazing review. It's great to hear that Mathew and Gary made everything feel smooth and left such a positive impression 😊 -Samad
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