Went in to the Poole shop today & was served by Kyle. He helped me with my new upgrade & features on phone as I am completely clueless, lol. Kyle was very helpful, accomodating & polite throughout. Ge... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve been a Three UK customer for about 8 years now. More recently I’ve had several occasions to visit the Poole branch for technical assistance. The staff there are always extremely helpful. In pa... もっと見る
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My 3 account got hacked and my number stolen. Over the course of 2 weeks the staff at this store have been incredibly helpful in both stopping the hacker from using my account or number against me, an... もっと見る
企業が回答しました
Fabulous effort to sort my old phone and get my daughter up and running with hers!
企業が回答しました
企業情報
Three UK - 3Store Poole について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
40/41 Dolphin Centre, BH15 1SU, Poole, South, 英国
- 01202349997
4.7
優良
46件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業を閲覧した人は、以下の企業も閲覧しています。
Thank you very much for your precious…
Thank you very much for your precious help and brillant customer service.
2025年11月5日
自発的なレビュー
Three UK - 3Store Poole からの回答
Thanks for this amazing 5⭐ review, Viviana. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Excellent five star efficient service…
Excellent five star efficient service really helpful hundred percent Recomend
2025年11月4日
自発的なレビュー
Three UK - 3Store Poole からの回答
We appreciate that, Jaime, thank you so much :) -Scott
Kylie was very helpful as he took out…
Kylie was very helpful as he took out time to explain available options which made the whole process was seemless...
2025年11月4日
自発的なレビュー
Three UK - 3Store Poole からの回答
We're so pleased to hear that, Ozumba. Sounds like Kylie was a great help :) Thanks for your review -Scott
Worth a visit
Came in today to talk through options with Kyle, he was great, thorough explanations that felt relevant and like he was trying to find the best option for me. Highly recomended
2025年11月2日
自発的なレビュー
Three UK - 3Store Poole からの回答
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Never again Three!
Three Hub arrived. Set it up. No Internet connection.
Moved the Hub around. Nothing.
Went on chat. Helpful, but still not working. Advisor tested Hub.
Hey Ho! It's faulty. Exchange arranged for following day with DPD.I'm profoundly deaf, so may miss knock at the door. Informed DPD. Message sent to driver. Ignored. Message to say no answer. Deliver Monday. Monday I happen to see a white van. It was DPD. Yes she received the message, no she didn't text-no time in her busy schedule.
So tried to set up again. Nothing. Turned Hub over to reset-no SD card!
Back to chat. X3 advisors, as didn't know what I meant as all hubs go out with SD in place. No they don't! Finally 3rd advisor helped. I'd been 3 hours on chat by then. Informed it would take 72 hours to reach me and that the return hasn't been deregistered, so I couldn't connect anyway! SD card arrived. Still no Internet connection. I got onto chat. Spoke with Melissa, who said how frustrating it all has been. She said she could get me connected, if that's what I wanted, or cancel. I stayed as appeared connected. Melissa said well within cooling off period if I changed my mind.
Oh no I wasn't!
Went to my friends himself, used her Internet to join another firm as Switch.
Received a threatening email from 3 stating that if I went ahead the I would have to pay £390.58.
I went to Barclays Hub Pool. Lisa dealt with 3. They were rude and nasty. She asked them to waive as a Goodwill gesture the £390.58. Refused. She told him what she thought of the company Customer service. He then said he could cancel and the Switch. Went ahead.
Received a letter with packaging strip of polythene. The letter was again not nice.
No one should be treated like dirt as this company do.
Advisors were all helpful.
Never again 3!!
Today 21st October, a demand from Three
Hi there, it's Three.
Your bill for the account 141814651 is now ready.
This month's total is £-10, and it's due on 27/10/2025.
If you have a recurring payment set up, there's no need to do anything - we'll take it in the usual way.
You can check your bill online or in the Three app:
I have replied sayin I won't pay £10. And if they bully me again I will go to the Ombudsman.
Well, that was a quick response back.
Refunded £10 to ny bank account.
2025年10月15日
自発的なレビュー
Three UK - 3Store Poole からの回答
We're so sorry to hear that you experienced this, Colette, and completely understand that reasonable adjustments should also have been made with the delivery arrangements. From what you've shared, it appears that you have been provided with a free cancellation. Whilst we understand this is helpful, we want to make sure your experience is investigated. Please chat with our Wellness team for some additional support with this: https://bit.ly/3PDWFGB. -Michael
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