Jon was very helpful dealing with what we thought was potential fraud. He got us sorted out and gave us full reassurance we are safe and sound.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Tyler was super helpful in helping me decide on what phone contract to get, proper young man with pride in his work.
企業が回答しました
Remi went above and beyond to get my husband the best phone at the best price. Nothing beats talking to a human being and she elevated this experience from business to pleasure
企業が回答しました
Awesome service from Tyler, he really helped me find a deal that met my needs while also saving money. I've really been enjoying my time with Three so far
企業が回答しました
企業情報
Three UK - 3Store York について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
13 Coney Street, YO1 9QL, York, North, 英国
- 01904674773
4.9
優良
393件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
I had a contract with Three for my…
I had a contract with Three for my daughter. Before the contract ended, my ex-husband called them to change her number without my permission. Unfortunately, they gave him the code, and then they asked me to pay them. I told them I wasn't going to pay because it wasn't me who authorised the change. They changed the number without my permission! So, they gave my name to a debt collection agency, and this affected my credit score.
At the same time, I had another contract with them for broadband. I called them because it wasn't working for me so I reported the problem.
They said they would fix the problem, but they didn't, so I threw out the router. I continued paying the contract before it expired. When I called them to say I didn't want to renew it, they told me I needed to send them the router back or pay them a hundred pounds. I explained that it wasn't working and I had thrown it in the bin. Unfortunately, they gave my name and number to a debt collection agency again!
So, do not go to Three network; they are scammers. They can give your details to anyone who has your name and date of birth."
2026年4月15日
自発的なレビュー
Three UK - 3Store York からの回答
Hi Hadia, we’re sorry to hear about the difficulties you’ve faced and understand how upsetting this situation has been. As we’re unable to review account details on social media, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8 am to 8 pm, and on weekends from 9 am to 6 pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They are available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. You can also contact our broadband support team at https://bit.ly/3MQgrfW. They’re available Monday to Friday from 8 am to 10 pm, and on weekends from 9 am to 8 pm. Our team will review everything for you and guide you through the next best steps.
– Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me buy a new phone thank you :)))
2026年7月26日
自発的なレビュー
Three UK - 3Store York からの回答
Hi Georgia, thank you for this wonderful 5⭐ review. We’re glad Tyler was able to support you so well and make buying your new phone a smooth experience. Your feedback means a lot to us.
– Three Social Media Team
Three UK - 3Store York からの回答
Hey Stephen, we’re really glad our team made a great impression. 😊 Thanks so much for sharing your experience.
-Three Social Media Team.
Staff is friendly and helpful.
Staff is friendly and helpful.
I be with 3 for more than 15 years.
Value for money
2026年7月23日
自発的なレビュー
Three UK - 3Store York からの回答
What a sweet 5 star rating, Methawee! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you for your loyalty over the years! ☺️ — Three Social Media Team
Great customer service - 100% recommend using
Great customer service. Jon was brilliant from start to finish getting me upgraded to a new device and securing me the best airtime deal.
2026年7月22日
自発的なレビュー
Three UK - 3Store York からの回答
Dan, thank you for sharing your feedback. We’re delighted to hear Jon supported you so well throughout your upgrade and helped secure the best airtime deal. It’s great to know the whole experience felt smooth from start to finish.
— Three Social Media Team
Brilliant sorted at last by Remi
Brilliant finally sorted an very long ongoing issue by Remi who was so helpful
2026年7月21日
自発的なレビュー
Three UK - 3Store York からの回答
Simple, easy, sorted, Tony! 🎉✨ We’re hyped Remi could help you out today, have an awesome week ahead! 🚀 — Three Social Media Team
Three UK - 3Store York からの回答
Hi Lorraine, It is wonderful to hear that Tyler looked after you so well during your recent experience. We always aim to provide great support.— Three Social Media Team
nice staff
staff was really helpful and explained everything step by step, making sure we understood and didn’t leave any questions unanswered!
2026年7月20日
自発的なレビュー
Three UK - 3Store York からの回答
Thanks so much, Asu! 🎉 We’re so happy our team could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Professional and Excellent customer…
Professional and Excellent customer service experienced from Jon from York Store
2026年7月20日
自発的なレビュー
Three UK - 3Store York からの回答
Hi Emenugha, it’s wonderful to hear that Jon from our York Store provided you with such a positive experience. We appreciate you taking the time to share your feedback and recognise the care shown during your visit. — Three Social Media Team
Was great help and very quick
2026年7月19日
自発的なレビュー
Three UK - 3Store York からの回答
This made our day 🌈 Sam. We’re pleased everything was handled with such prompt support 🌼
- Three Social Media Team
Perfect no improvement necessary
2026年7月17日
自発的なレビュー
Three UK - 3Store York からの回答
Hi Susan, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊- Three Social Media Team
Checked contracts checked pricing
Checked contracts checked pricing - another great business deal
2026年7月14日
自発的なレビュー
Three UK - 3Store York からの回答
Big thanks for the 5⭐ review, Sharon! We’re thrilled you had such a great experience.
Three Social Media Team
Unfailingly friendly and helpful Remi…
Unfailingly friendly and helpful Remi got me sorted with my boarding pass
2026年7月13日
自発的なレビュー
Three UK - 3Store York からの回答
Hey Charles, thank you for the 5⭐ review. It’s great to hear Remi provided such outstanding support and made your journey easier.
Three Social Media Team
Usually I use jon he always been…
Usually I use jon he always been informative and helpful but today I was served by remi very happy with the service
2026年7月13日
自発的なレビュー
Three UK - 3Store York からの回答
Hi Carla, our team aims to ensure you always walk away with complete clarity, and Remi did a wonderful job today maintaining that seamless standard for you. — Three Social Media Team
Three UK - 3Store York からの回答
Hey there, it’s wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Three UK - 3Store York からの回答
Hi Penny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
They're very helpful
2026年7月13日
自発的なレビュー
Three UK - 3Store York からの回答
Hello Jamie, we’re so glad you’re happy with our service from us, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Tyler was very helpful in helping me…
Tyler was very helpful in helping me upgrade my phone
2026年7月12日
自発的なレビュー
Three UK - 3Store York からの回答
Hello George, we’re glad Tyler helped with your upgrade and appreciate you taking the time to share your experience. – Three Social Media Team
Three UK - 3Store York からの回答
Hey John, it's wonderful to hear you had a positive experience. Thank you for taking the time to leave your feedback! 🌟
-Three Social Media Team.
Tyler was very helpful 👍🏼
2026年7月12日
自発的なレビュー
Three UK - 3Store York からの回答
Thanks so much, David! 🎉 We’re delighted Tyler could support you in just the way you needed. Wishing you a wonderful day! ☺️ — Three Social Media Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。