Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... ãã£ãšèŠã
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How companies deal with you when there is a problem is how you build trust with your customers. My order was delivered with broken tiles, more because of the size of the tile probably being transporte... ãã£ãšèŠã
I messed up my order late on Saturday and emailed to change it. Scott got back to me on Sunday and then again on Bank Holiday Monday to sort out delivery and refund issues. He dealt with everything ve... ãã£ãšèŠã
Tile Mountain has been fantastic. We purchased largeâformat 1.2 à 1.2 m tiles, and the whole process was smooth and quick. Although one tile arrived damaged, customer service handled it straight away... ãã£ãšèŠã
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Tile Mountain ã«ã€ããŠ
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Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
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- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedbackâbe it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
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Connaught Street, ST6 5TQ, Stoke-on-Trent, è±åœ
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
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Samples
Ordered some samples & they were sent out very promptly. Impressed with the size of the samples too
How companies treat you builds trustâŠ
How companies deal with you when there is a problem is how you build trust with your customers. My order was delivered with broken tiles, more because of the size of the tile probably being transported, rather than the quality of the tile. This happened twice and yet each time Tile Mountain apologised and quickly got replacements out to me. Well done Tile Mountain.
Not good enough
They sent me the package with missing items which it cost me to pay the tiles extra day even they sent the rest of the tiles next day I've made complaints the service was not good enough as it cost me more money
Samples delivered very quickly
Samples delivered very quickly , still making our minds up but very impressed so far
Firstly price
Firstly price, secondly delivery process and thirdly items were immaculate;
Easy website to navigate
Easy website to navigate. Found what I needed. Item arrived the next day.
Have spent a lot of money with thisâŠ
Have spent a lot of money with this company and previously ok but they have informed me they have started to use CGI images on their website. This has caused a major expensive issue as a large amount of beige paving ordered to match the edging and house is actually grey . When contacted they said it was grey but they label it as beige and the images are not always close as are cgi and not real photos. I would recommend going to a supplier that uses real photos or visit in person.
Karen has been absolutely amazing withâŠ
Karen has been absolutely amazing with resolving my issue. I had a few tiles broken in transit which is fine as those things happen. She managed to get me my replacement tiles the next day no questions asked. Really helpful and excellent customer service
Excellent
Excellent, efficient service when I called to change delivery date.
My order came and the tiles wereâŠ
My order came and the tiles were completely different they were supposed to be white marble and came yellow the delivery drive was totally rude saying it was my order which clearly wasn't would not advise going with tiles or flooring from this company how ever the girls in office very lovely
Excellent customer service
Excellent customer service! Seemab was very helpful, professional and quick to resolve my issue. Thank you so much for your support and for arranging everything so quickly. Highly recommended!
Good service and excellent productâŠ
Good service and excellent product choice. Delivery was on time.
Amazing product
Amazing product, price and customer experience. Thank you. Will definitely use again.
Misbah was very helpful and respondedâŠ
Misbah was very helpful and responded swiftly to my query.
Excellent customer service
I messed up my order late on Saturday and emailed to change it. Scott got back to me on Sunday and then again on Bank Holiday Monday to sort out delivery and refund issues. He dealt with everything very quickly and professionally. My order will be arriving on Wednesday thanks to his excellent service. Thanks so much!
Helpful delivery guy who delivered theâŠ
Helpful delivery guy who delivered the packages to where we needed
Excellent Customer Service
Marya from The Mountain dealt with the issue in a friendly and efficient fashion, showing great understanding. The Mountain offers great choice of tiles, great value and excellent customer service. Thank you
Broken tiles but great customer service
Really easy to order, good selection and good price. Several tiles ordered were broken but the customer service is great and replacements were sent quickly
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