Toby レビュー 

Breakfast at Trowbridge was awful. Choice of 5 fried eggs,all stuck to pan, 6 hash Brown's hard & stuck to pan. Few remaining beans & tomatoes. Bacon & sausage looked o.k. No potato mix or scrambled egg. In fact the people after us had toast!! Choice was abysmal. Haven't been for a while & won't bother again.

Went to Toby Carvery Runwell Essex yesterday for a meal at short notice mid afternoon.
Was looked after my a great waitress called Denise. I have seen her before working in there, always got time to make sure all the customers are happy with their meal. Food was great.... and hot. I will certainly be going there again.

We went for a carvery today at our usual Toby in Hinton. Food was not great today, beef was inedible and hard to eat as it was very fibrous. Potatoes were very dry and cauliflower was well and truly overcooked. Which was very disappointing, as we go here regularly and it has been amazing. We spoke to staff who offered us a discount, but that was not what we wanted.
We just wanted to report the toughness of the beef and overcooked vegetables. Quite a disappointing visit today. Hoping it is a one off, as it is our favourite Toby and has been consistently good, above our expectation foodwise. Lets hope this is a one off!

Staff as usual, are always brilliant, very friendly and helpful.

I went to this restaurant with my friend and her mam, and as I received my yorkshire pudding wrap there was the string that goes around the raw meet in it wich could have been a choking hazard especially to younger children. It was very long and dirty, this is a disgrace! I also found our first waitress very rude and when i complained about the wrap she told me she would go and sort it, she never returned and nothing was done about it. Im glad i saw it or i could possibly be in hospital!

I made a booking on the 20 febuary 25 for a table after i had breakfast for the Thursday night at 1830 . I wanted to cancel my reservation so I rung the booking line and was transferred to the carvery I had booked with which was stoneleigh island Coventry . I was then ask to leave a message which was to leave my contact details and we would get back to you . So I left my details and an hour and half later I still had no return call regarding my phone call. So I sent an email and the reply I got back was sorry we did not get back to you is because we are busy , I had the decency to ring to cancel my reservation you could not be bothered to ring me back , what is the point of asking me for my details and saying we will get back to you , when you fit well know that this is not going to happen totally disrespectful and if this is how you treat your customers I think this stinks , to me it sounds like you don’t give a monkeys I will do my up most to try and speak to someone at your head office if they will answer my phone call , I am not holding my breath for this .

Me and my nanny Went for Breakfast at toby carvery in Gorleston bacon over cooked food cold and rude staff not offered anything else not a good experience all round also customer service was terrible and paid £10 for a breakfast that my Nan didn’t eat

Lovely warm welcome from Adele, always a pleasure, food looked delicous and was piping hot

I took my father, who is receiving end-of-life care, with my family to this restaurant. He is an M&B shareholder and had a 20% discount voucher to use with our party of nine. With the stress and difficulty of getting my wheelchair-bound father and my family into this busy restaurant and then having to find somewhere to park, I understandably forgot to present the voucher when ordering our meals. We did not, therefore, benefit from the discount as the manager, Matt, hid behind the terms and conditions. If a voucher is valid, does it matter when it is presented?
Total lack of leadership, customer service, and integrity. I await to hear the attitude of his M&B head office colleagues to his behaviour.

We had a lovely meal at Toby Willerby and our server Judy was brilliant, so friendly and helpful she went the extra mile and made our visit so much more enjoyable, thank you Judy never met you before but you made our night

On Saturday 11th Jan 2025, myself and my family attended Toby Carvery in Bath Road Worcester, we have been there many times before so confident to say we are regulars…NOT ANY MORE!!!
This review is based on my own factual comments and the lies by a young female manager with dark hair (she would not give me her name on the phone)
My daughter & her partner & his brother turned up for breakfast today (12th Jan) having decided to go back following yesterdays lunch, they were informed by the said manager that unfortunately they could not be served as yesterday they used counterfeit bank notes and 3 other members of staff had checked cctv and arrived at the exact same decision it was the partner of my daughter and his brother on their cctv. That is the first mistake as my daughter asked to see the cctv and clearly the images were of two other men wearing different clothing and their faces were also visible, the only other matching description was a man wearing a beanie hat!
I questioned the manager that before making a decision then she should have factual evidence, which she failed as a manager to answer and based this on a weak decision for whom she wrongly accused completely the wrong people from the displayed image? This manager does not have the necessary managerial skills to be able to continue in a job that is proving too difficult for her, I asked her for her name and she would not give me her name which demonstrated to me that she was covering up her own errors and bad judgement call.
The second error made by this manager was accusing us of handing over counterfeit money yesterday, we paid by debit card and have a receipt and bank transaction statement to prove how we paid, who paid, & no money was used by family members at all yesterday!!!!
She needs to go as she clearly is unable to carry out correct procedures and protocol, unfortunately for her, I am now in the process of escalating this matter further to higher authority so my family can have an apology direct from this manager, she also kept referring to me on the phone as ‘lovely’ which is condescending as I am older and was insulted by her inflammatory and damaging choice of words used out of context. When I drilled down on these facts she could not confidently give me a valid reason and lied to me on the phone when I also questioned why based on incorrect factual procedures she had reported my family members in question to the police, she said she had not reported them but the counterfeit money, but my daughter said she told them they would be reported to the police if they did not leave the restaurant and they were barred!
Before this happened, my daughters partner had money which they checked it was all ok when they used their counterfeit note checker system, but still made the decision to say they were not welcome even after identifying the cctv was not my family!
I want a complete explanation in writing from head office regarding this incident & apologies from this manager to our faces, I will be seeking legal advice and action regarding wrongful identity & accusations made.

Booked a table for 4 several days ago at Toby in Enfield for 7.30pm . Turned up and the manageress said we’ve run out of meat … no apology , no compensation just a moody miserable woman saying tough on you. The restaurant is open until 10pm so how is that possible at 7.30 ? This is the second time we’ve had this happen so not going to be visiting again . What a joke company .

Partner and myself went to Toby Carvery at Sheldon Birmingham. Probably the worst carvery ever. Meat was cold, vegetables not much warmer. Waitress very nice and only charged for vegetable carvery but in reality shouldn’t have charged at all as most of it was left on the plate by both of us. Went home and had something to eat!
Don’t waste your money.

Great food and service as always, and a special thank you to Megan B as our server, always quick and happy, service with a smile.

Also a big thanks to Chantel Claire Phil for this good service over that last year.

Amazing staff and food
Lincoln branch

TOBY CARVERY, CAMARTHAN...
Had booked my table for (26/12/2024),as we were going to be only 2..Found that the carvery were still taking bookings (there were about ten placings available still), so i booked a table for 2...Put in the special requirements that i use a rollator (walker) for my mobility..Booking accepted AND deposit taken, no problem..I was phoned today ,by the most abrupt woman,(management, i guess) who informed me that NO, they could not accomadate me , as they could not "find" a table that would suit(???), but they would keep my deposit, just in case i made another booking...(?????)..So if you have mobility issues...GO SOMEWHERE ELSE...!!!!!

When we arrived we were seated and drinks orders taken quicky. My dad and I both had carvery which we enjoyed immensely! I had the bottomless coke which I love! My Dad had a cup of tea. He gets a little confused and the lady serving in the red jumper was extremely patient with him despite how busy she was. This same lady served me last time when I came for a ladies lunch and she's a huge assest. Nothing is too much trouble so thank you 😊 Whilst we were there a gentleman Sat near us took poorly. The staff dealt with the whole situation extremely well. They were able to still make sure customers were still comfortable at the same time as showing great help and care to somone in need. Thank you to all the staff for always making such a great environment for customers with great food. I hope you all have the great Christmas you deserve 🎄

Toby Carvery, Eden Park Road.

I'm still in a state of shock at just how dreadful our visit was to Toby Carvery near to Beckenham.

The food was absolutely disgusting. I had beef which was the fattiest cut of beef I've ever been served before. Literally every bite I had to discreetly remove so as to not alarm neighbouring tables.

A Yorkshire pudding, pre bought of course, stone cold and zero flavour. I could have been eating an egg carton and I wouldn't have been able to tell the difference.

A truly horrible visit never to be repeated.

Hilsea, Portsmouth
Poor service, poor management.
Stopped for breakfast before a shopping trip. Booked a table, waited to be seated. Walk ins accepted. Queue was snaked around the queue section. People waiting for eggs, after 10 mins the eggs came out. People then waited for bacon, the manager announced that the food would be 20 mins as there was kitchen staff sickness.
Why take walk ins if you’re short staffed!
Not even a sorry, we wasted an hour as we walked out, this was a pre shopping treat that started the day off poorly.
1. Replenish the food to keep the queue moving, simple job of looking at what is low and how long the queue is.
2. Don’t take walk ins if you’re understaffed, honour the bookings.
3. Customer service skills, how to explain a situation to people politely.
4. Management skills of how to deal with situations, not shouting across a restaurant.
5. Don’t mention the word sickness in a food establishment. Use other words such as short staffed.
Apparently staff training will be given, surely all staff should be trained in hospitality/catering during induction.

Today 4/12/24 1 had lunch at Buckhurst Hill. The Turkey was undercooked with blood running out. The beef full of grisle.the potatoes could have been yesterday's. The person carving bad tempered,no eye contact.awful. couldn't eat the food.

Ref: Toby Carvery, Braintree, Essex.
Staff welcoming, polite, friendly and efficient. Attentive but not overwhelming. Unfortunately the food was poor overall. I chose the gammon, but it was obviously not prepared properly as it was very, very salty and inedible. The turkey was ok, but carved in ragged small bits rather than slices. The vegetables were unappetizing, having just been kept 'warm' not hot, and the trays virtually empty. The mashed potatoes were lumpy and pretty tasteless. Similarly the red cabbage was tasteless. The parsnips were hard, being under cooked. However, the peas had been over boiled and were hard and crinkly. The 'sprouts' were dreadful - obviously out of a frozen packet. The Yorkshire puddings are ridiculously large. I doubt I will eat at this Braintree branch ever again. When asked by my server if 'everything was alright', I declined to complain in front of other customers and put her on the spot, as her level of service was excellent.