Toby レビュー 

I stayed in Blackpool last week and ordered delivery to local holiday park and unfortunately not all the food arrived and I was given a sticker on the bag that said I’m very sorry there is no mash potato available….
I wasn’t particular happy, but never mind they did give me extra veg which was red cabbage, and sprouts so I made the best of a bad deal…
Here we are a week later I am back in the same holiday home no mash no potatoes and only one Yorkshire pudding for two meals… No extra nice veg such as cabbage or sprouts to balance it out nothing!
So £40 I’ve spent and not had two decent meals in 8 And so I’ve had to ring and place a complaint!
To have your staff member on the phone tonight, tell me that you need a machine from Germany to fix your mash potato problem is taking the app absolute Mick!!!!!
Was this my local local Toby Carvery? This would not have stood and the staff would’ve solved the problem. Just because some of us are here on holiday does not mean our standards have dropped.
I gave you a huge second chance tonight and you have let me down and cost me more money

So I visited Toby Southend with my grandchildren , the food was ok , the new dumpling were delicious, the lady who looked after us, was friendly she had time to chat made my grandchildren feel special, lynn @ Southend bells Toby 5 stars.

Breakfast at the Caldwell tavern Talke

Quality food and service friendly staff.
All in all enjoyable experience and will certainly visit
again for breakfast.

The food quality was disappointing, everything was either bland or hard as rock. Another disappointment was, they are discontinuing their potato gratin, that was the only thing, that was worth eating. There was hardly any meat on our portions, nothing but fat! Disgrace for the price!
I asked for a table that was near a window, as it was incredibly hot. They gave us a table, that is secluded from the whole restaurant, no air conditioning and no windows. Won’t be coming back again, very sad as I used to enjoy coming here.
I wouldn’t even give it to my pet dog.

After writing a bad review yesterday, I was contacted by the assistant manager who was very apologetic and the issue has been resolved. I am pleased this has happened as a large family we enjoy going for either breakfast or dinner. And the food is good. So thank you Toby.

Very disappointed with the quality of some of the food. We dined at 5 pm. Some vegetables had clearly been out on display for quite some time as they were dry and we found inedible. Chef put the last two sausages which were very clearly dried up on to my son’s plate. Should have quite clearly put them into the bin rather than on his plate. Gammon was very salty. Mashed potatoes should be creamy and fluffy. The mashed potatoes were dense and grey looking, and both sets of roast potatoes were very dried out. One potato I cut into was black inside. I swapped deserts with My grandson as he wanted a larger dessert. The small dessert bowl was chipped in two places I had thought at first it was ice cream on the rim. Very clearly attention to detail is needed from the chef to the waiting staff. I would not have expected some of the vegetables and also the macaroni cheese to be so dried out at 5 pm. Staff need to be checking that this isn’t happening. With the cost of living being what it is to dine out for us as a family of 8 is a treat. This certainly wasn’t. Disappointed and we won’t be returning

Lovely lunch at Toby Carvery, Whitewebb's, Enfield. The turkey was delicious and range of veg. Was absolutely full so no need for seconds. Good customer service.

Went to the Toby in Bridgend on Saturday September 28th. Paid £7.49 and was rewarded with black pudding and pancakes amongst the usual breakfast items. Great value for what I had. Used to be a regular until I moved to Swansea where I now go. Recommend to everyone who is looking for a slap up breakfast at a decent price

Had carvery at Dronfield booking great service not so great Had to wait ages
For drinks everything meal had to
Wait ages for meat no choice as no meats ready veg very dry and tasless really hard roastiessc

Visited the refurbished Langley Toby - very disappointed. Lamb was tough ( had trouble chewing it) Yorkshire's had shrunk to a fraction of what they were. As to the veg - only peas carrots and pasta. Roast spuds only thing that made it.

When to Toby Ipswich a few days ago and wow what an experience! Staff were lovely and attentive and food was excellent! Will definitely be coming back for more!

Ran out of parsnips at 1 and no crackling 😩😩😩

Went to toby carvery Doncaster edenthorpe one word superb went for pre birthday lunch for wife and wife’s mother the staff and chef were warm and welcoming never been before the veg and meat superb and fresh and hot the wife is vegetarian and could not believe vegetarian gravy !!!!! What a fantastic idea! Yorkshire puddings wow and the turkey and gammon moist and fresh ! We’re going tomorrow for my wife’s birthday again thank you will recommend to all friends and family and the price very very good kind regards from my wife Vanessa wilby again fantastic!!!!! Best lunch in a long time

Toby
Likes: honest food at an honest price, good service, clean restaurants with a pleasant atmosphere, easy online booking.
Dislikes: toilets always seem broken (who breaks stuff in toilets FFS?), drinks prices are too high & my biggest gripe, the Toby loyalty app !
When you visit a Toby restaurant you will see promotional posters that encourage you to download their app, you do this & on each visit you present your app code & collect virtual card stamps.
Through the app you receive vouchers & discounts but this is where the fun stops unless you are a sole diner. You can’t use the time limited vouchers that you have been issued ! If one person in a group presents a voucher, the rest of the table is barred from using their’s, even when you pay separately, you can only use one voucher per visit per table. To be annoying, myself & friends booked separate tables, this did not go down well at all when we asked to be seated at neighbouring tables !
We contacted head office & they were just officious & uninterested in our complaint. Long story short, your loyalty is not valued at all.

The carvery was terrible in Exeter, meat fatty, potatoes so hard, many compliments I could hear from tables around me. Complained only to be brought moor hard Unable to cut potatoes, they charged us for a children's meal as compensation, very poor.

Visited Toby Carvery Gorseinon, after booking a table, waited approximately 10 minutes, 10 people waiting in the queue, despite being acknowledged by the staff on 2 occasions, got the table eventually, went up and ordered the food, got to the gravy and guess what, NO GRAVY, notified a member of staff, again, we waited, there we were, 5 customers waiting for gravy, our food going cold, eventually it turned up, simply not good enough. The only positive from this, our lovely customer service assistant HANNAH, who was quite simply fantastic. A great day out spoilt.

What went right well the food was ok. The service was terrible Id booked online for lunch. We were placed in a darkened area as the bright area had no serving staff. We waited 15 mins plus for drinks and to be asked food order ie alternative to carvery. Very few other guests. Nobody arrived so made our way to carvery ate food no one asked if it was ok after drinks arrived no one asked if we wanted refills. 30 mins after finishing mains I went to bar and ordered desserts. 2 staff were laughing and drinking
Yes Ice-cream be ready in 5 mins. After 15 mins I returned to bar and the drinking staff then went to fetch it. No one asked if we wanted coffee etc. As OAPs of a great age we joked that if we walked out without paying no one would notice we had left. Returned to bar area to ask for bill as we didnt want rigor mortis to set in! We did not leave a tip and it obviously wasnt expected. The ladies toilets were in a disgusting state one door lock was broken, reading reviews it had been like that for past 2 months, no soap, a dispenser was broken and the place looked and felt filthy. I complained on the Toby site only to receive an email basically blaming me for booking as on arrival we d been told of staff shortage and then threatening us with the police etc had we left without paying. Not addressing anything. Dont open if you havent the staff! Can just see the press having a field day with 3 elderly ladies in handcuffs with mobility aids. On another review site gave a number to call to resolve problems. Tried this over a Fri-Sun 5x varying times always goes to answer phone says will return your call well they havent yet. This Toby used to be really great we will not be returning.

I took my daughter for pre 18th lunch because she loves carvery’s. Will never go again to the ormskirk one. The server couldn’t be bothered. He practically threw the tiniest bits of meat on our plate. About 2 mouthfuls. The potatoes were cold and tough. All of it was cold even the gravy. I’ve never been so disappointed and disgusted at the meal we had!!!

I am writing to express my deep dissatisfaction with the customer experience I had at your Toby Carvery Vancouver Drive, Crawley branch, specifically regarding the behavior of two staff members, Goda Dula and Roland, who are managers at the establishment.

On Wednesday, August 15th, at 5:22 pm, my daughter and I visited the restaurant to enjoy a meal. I received discount vouchers via email and my daughter holds a blue light card, we were looking forward to a pleasant dining experience The food was enjoyable, and our waitress provided excellent service, as always. However, our positive experience took a sharp turn when we encountered an issue with our bill and the use of discount voucher & blue light.

We requested separate bills for our table, and we were initially told by a waitress to pay at the main bar area due to the electronic system not allowing separate payments. Upon approaching Goda at the bar area to settle our bills individually using separate vouchers, we were informed that this was not possible, and our vouchers were not accepted. This was puzzling to us, as we are aware that the restaurant accepts Blue Light & EDMS vouchers on separate bills.

Our attempt to explain this was met with resistance and the situation escalated when Roland rudely addressed us and informed us that we were "not welcome back" to the establishment. The public humiliation and lack of empathy for our situation that ensued from this interaction were extremely disappointing.

I believe that the video footage of the incident speaks for itself and serves as evidence of the inappropriate treatment we received. I strongly urge you to address this matter and take appropriate action. The behavior of these staff members was unprofessional and uncalled for, and their actions do not reflect the values of your establishment.

I believe that their dismissal is necessary to uphold the standards of customer service and ensure that such incidents do not occur in the future. I hope that this issue can be resolved efficiently and that necessary steps will be taken to prevent similar situations from arising in the future.