Honestly, great exchange with unique features. Their development team are great. I've received great support from them and many times helped me to solve my problems. I like the indicators they've put... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My experience with TOOBIT was so bad.I created an account and they offered me bonus.I used bonus and make some profit.I cant withdraw my whole profit and my account is frozen now.I also did Advance ve... もっと見る
企業が回答しました
I've been using the Toobit exchange for a few months now and I haven't had any problems or encountered any bugs. I'm just waiting for other features like P2P like other exchanges have.
企業が回答しました
Account restricted right after a profitable run - support only sending templates (ticket #20260909000056) Had a good trading day, ended up around $5,600 in profit, all manual trades, no bot... もっと見る
企業が回答しました
企業情報
Toobit について
当該企業による記述
Toobit is an award-winning global cryptocurrency platform and derivatives exchange built for traders of all levels. With a strong presence across Turkey, Poland, Italy, Portugal, and expanding regions in Europe, MENA, and LATAM, Toobit is connecting global communities through accessible crypto solutions.
Backed by over $30 billion in daily trading volume and trusted by more than 4 million active users, Toobit ranks among the top 7 crypto exchanges on CoinMarketCap.
Toobit ensures client safety with its proprietary Bee-Safe Technology, a multi-layered system combining hardware encryption, AI-driven risk controls, and continuous auditing. Its real-time Proof of Reserves also allows users to verify that their assets are securely held and fully backed 1:1 at all times.
We offer a comprehensive trading experience with:
- 1,000+ trading pairs
- Spot and derivatives trading
- Copy trading and grid bots
- Up to 200x leverage
- Seamless performance and 24/7 multilingual support
Recent awards and recognition:
- Digital Asset Derivatives Platform of the Year – Hedgeweek Global Digital Assets Awards 2025
- Best Crypto Exchange MENA 2025 – World Business Outlook Awards
- Best New Cryptocurrency Exchange and Best for Derivatives – 2025 WeMoney Cryptocurrency Awards
Join us and discover the future of crypto trading.
連絡先
2.7
期待以下
124件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 77％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Damn you all
2025年6月20日
Toobit からの回答
Hi Mohamed, thank you for sharing with us your experience. We are sorry that you would feel this way. Is there any particular issue that or problem you might be facing?
Alternatively, you can always reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Customer support is terrible
Customer support has been incredibly terrible and I do mean this. When contact for help about my sign up bonus they asked me to send in a submission and then when I do send a submission they then reply back to send another submission of the same exact thing. I had spoken to an agent who said they would help me and they would review my account and then a few minutes later it disconnects me from the agent and it says all agents are busy and doesn’t connect me back. This has been very frustrating and one of the worst customer supports I have ever experienced. I was told I would be contacted by email and still no help from anyone.
2025年6月12日
自発的なレビュー
Toobit からの回答
Hi Ashraful, as mentioned in your other review, we need a bit more information to help you with your request. As with the last review, we have sent you a request on Trustpilot to provide us with more information.
Could you share with us more information - including your email and your UID? Alternatively, you can reach out to us directly at support@toobit.com so that we can investigate further!
سلام کیف پوله خوبی من پنج ستاره میدم از…
سلام کیف پوله خوبی من پنج ستاره میدم از دستیارانش جای تشکر را دارم پنج ستاره نه هزار ستاره میدم
2025年6月5日
Toobit からの回答
Hi, and thank you for your review! We noticed that while your feedback was positive, the rating was 2 stars. If there’s anything we may have fallen short on or could improve, we’d really appreciate your insights.
If you are facing any trouble using our platform, please do not hesitate to let us know. Alternatively, you can reach out to us directly at support@toobit.com; we're always here to help!
Experimentando con una nueva plataformana plataforma con mucha practicidad…
Es una plataforma con mucha practicidad y todos los recursos para desarrollar las tareas que uno ocupe para avanzar con el comercio de cryptomonedas
2025年6月2日
✅ Problem solved with great support!
I would like to express my sincere gratitude to the Toobit support team for helping me recover my funds.
On May 10, 2025, I mistakenly deposited 106,801.2 NOTCOIN tokens into my Toobit account without including the required MEMO. I immediately contacted support and provided every detail they requested – from the transaction hash to video proof.
Despite the mistake being on my side, Toobit’s support team remained respectful and cooperative. They patiently guided me through the entire recovery process. On June 4, 2025, I received the full amount back to my original wallet address without any recovery fee – not even a single USDT!
I truly appreciate their professionalism, fairness, and kindness. Mistakes happen, and it's a great relief when a platform treats you with dignity during difficult moments.
If I said anything out of frustration earlier, I sincerely apologize to the Toobit team. I am now fully satisfied with the resolution and recommend Toobit to anyone looking for a secure and supportive exchange.
Thank you again, Toobit! 🌟
2025年6月1日
Toobit からの回答
Hi Snwr Khodaei, we are glad that you have confirmed receipt of your NOTCOIN. We too thank you for your patience while we sorted out this issue on our end.
If you’re satisfied with the resolution, we’d be grateful if you considered reflecting that in your review—it really helps others understand the level of support they can expect from us.
If you have any other queries in the meantime, please reach out to us directly at support@toobit.com so that we can investigate further.
Toobit からの回答
Hi there, thank you for trading with Toobit! We're sorry to hear that you're experiencing issues with our platform. We have run a detailed investigation into the problems that you are facing. To withdraw your assets, you are first required to complete L2 verification or advanced verification for your account. Once that is done, you should be able to withdraw your assets with no issue.
Hope this helps! If you require further assistance, feel free to contact us anytime at support@toobit.com.
Toobit stole my money 6 months ago.
Toobit stole my money 6 months ago.
Never replied to my mails , only automatic answers. Stay away from this scam exchange.
2025年4月12日
自発的なレビュー
Toobit からの回答
Hi Cobra Dex,
We're very sorry to hear about your experience, and we appreciate you bringing it to our attention.
Please reach out to us directly at support@toobit.com so we can assist you further.
I had a little over $1500 in my wallet…
I had a little over $1500 in my wallet went to withdrawal and ran into problems. After some debate, customer service informed me that I needed to place a 50% deposit of the balance in my wallet so that I could withdraw my funds. on any other trading site I’ve never had to deposit funds so I could withdraw fund. Needless to say, I wasn’t depositing any more money and take a chance that they wouldn’t release any funds. They still have my 1500. It won’t release it. Do not use this platform. They will rip you off too.
2025年3月23日
自発的なレビュー
Toobit からの回答
Hi S ScottyT,
We're very sorry to hear about the trouble you experienced with your withdrawal, and we appreciate you bringing it to our attention.
Please reach out to us directly at support@toobit.com so we can assist you further.
Several time i deposited money but the…
Several time i deposited money but the stole it and it doesn't show in my profile.
Avoid th scam
2025年3月16日
自発的なレビュー
Toobit からの回答
We're sorry to hear that and apologize for where we fell short.
We value your feedback and want to address your concerns to improve. Please reach out directly or email us at support@toobit.com so we can make things right.
Very disloyal to there customers and…
Very disloyal to there customers and even have no desire to send my money back to me
2024年7月2日
自発的なレビュー
Toobit からの回答
We're sorry to hear that and apologize for where we fell short.
We value your feedback and want to address your concerns to improve. Please reach out directly or email us at support@toobit.com so we can make things right.
I deposit money and they don’t give it…
I deposit money and they don’t give it back
2025年1月17日
自発的なレビュー
Toobit からの回答
Hi there Leopold! Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We are committed to understanding what happened and making things right. To help us investigate this for you, could you please provide a few more details about your experience? Was there any specific issue that you were facing?
If you're having trouble claiming your bonuses, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Scammer exchange, 50k $ stolen
They decided to freeze my account because I had a lucky day and made a big profit.
I can't login to my account and see my money, my transaction and how much fund they steal me, but at memory are more than 50k $!!!
I contacted them with several emails, zero reply or answers why my account was locked and how to solve the issue.
Also their online chat it is useless, they ghosted me after over 1 hours of waiting because I had 100 users waiting before me in queue!
Stay away from this scammer that stole your money if you make profit!
2025年1月14日
自発的なレビュー
Toobit からの回答
We're sorry to hear that and apologize for where we fell short.
We value your feedback and want to address your concerns to improve. Please reach out directly or email us at support@toobit.com so we can make things right.
This is completely scam.
This is completely scam.
I lost a lots of money for every traidi
2025年1月3日
自発的なレビュー
Toobit からの回答
We're sorry to hear that and apologize for where we fell short.
We value your feedback and want to address your concerns to improve. Please reach out directly or email us at support@toobit.com so we can make things right.
I was scammed and lost a big amount of…
I was scammed and lost a big amount of money because of this
2024年12月18日
自発的なレビュー
Toobit からの回答
Hi there Tania, thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We are committed to understanding what happened and making things right. To help us investigate this for you, could you please provide a few more details about your experience? Was there any specific issue that you were facing?
If you're having trouble claiming your bonuses, you can reach out to us directly at support@toobit.com so that we can investigate further. We're here to help!
Toobit からの回答
We're sorry to hear that and apologize for where we fell short.
We value your feedback and want to address your concerns to improve. Please reach out directly or email us at support@toobit.com so we can make things right.
A good app everything works fine my…
A good app everything works fine my only problem is unfortunately a rather big problem the SMS Verification code you need to withdraw your crypto doesn't send to my phone this problem. Only started last week for some reason.
So now I can't withdraw my money.
I have tried to email them and no response.
I tried the live chat but again no response.
2024年11月28日
自発的なレビュー
Toobit からの回答
We are sorry to hear that you were not satisfied with your experience. We strive to provide the best service possible and we apologize if we fall short of your expectations. We would like to hear more about your concerns so that we can address them and improve our services. Please feel free to contact us directly or send to support@toobit.com so that we can make things right for you.
Thanks for the support I got from this…
Thanks for the support I got from this platform. The educational tools and fast execution is wonderful. Nice and wonderful customer service. 100 percent.
2024年11月27日
自発的なレビュー
Toobit からの回答
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our educational tools, fast execution, and customer service. Providing a positive experience for our users is our top priority, and we're happy to know we've met your expectations. If you ever need any further assistance or have any questions, please feel free to reach out. We're here to support you every step of the way!
Toobit からの回答
Dear user, thanks for choosing Toobit. Toobit is a user-friendly platform. Please send an email to support@toobit.com if you need any assistance. Enjoy trading on Toobit.
user’s experience
The app is really interested in user’s experience and always updates the users about new features that gets added
2024年11月26日
自発的なレビュー
Toobit からの回答
Welcome to Toobit! We're here to support you every step of the way on your trading journey. If you have any concerns or need help, our dedicated support team is ready to assist you.
Terrible exchange
Terrible exchange, keep away from it.
1- Some market stickers get stuck and not update for hours.
2- Their derivatives account doesn't work. You close a position at Market Order with profit, and it closes the position without it. Imagine how you will feel when u go through the stress of leverage and find out your profit was reduced by 90% or so.
3- Their CS barely works, when it does, agents can't help, and they will always tell you a team in looking into it. Also they take ages to reply, and If you go away cuz they are taking to long, it closes the conversation because you haven't said anything for some time.
How could services like that be allowed at all? There should be regulation about such poor service.
2024年11月16日
自発的なレビュー
Toobit からの回答
Thanks for your effective suggestion, for your case
1. Please describe the ticker for tokens, we will feedback and check it.
2. For your information security, pls send your detailed information to support@toobit.com，Cs team will locate your issue soon.
3. We have 24h online service. They try their best to answer each user's questions timely. While, sometimes the user may wait a bit for a large number of users' inquiries. Thanks for your understanding.
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