Seem to charge for next day delivery and then send Amazon standard delivery. This happens with most purchases. Then they blame the courier. Amazon is a standard delivery service. If I wanted to buy of... もっと見る
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Could not recommend this place more. Had a problem with a bivvy which was delt with immediately. Great customer service I would not hesitate to use again and recommend to others. 10 out of 10.
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Saving a small fortune since finding Total fishing tackle and with Xtra get quick delivery aswell.All my regular bits and bobs in one place and at way cheaper prices. Saved money on bigger items aswel... もっと見る
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ordered a carp porter roamer barrow, they send out the wrong bag, honest mistake issue was quickly rectified, spoke to luke who sorted it, would use again
企業が回答しました
企業情報
当該企業による記述
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
連絡先
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, 英国
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.3
優良
1300件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
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EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE , EMILY, THE MANAGER AND HER TEAM ( IN THIS INSTANCE LARRY + GEORGE ) NOTHING IS EVER TOO MUCH TROUBLE. .PRICES ARE AMAZING AND THEIR TFT EXTRA DELIVERY SERVICE IS FANTASTIC VALUE FOR MONEY .
WHY GO ANYWHERE ELSE
2026年5月13日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Tim,
Thank you so much for your amazing review!
It really means a lot to me and the team to hear your kind words. Larry and George will be especially pleased to know their efforts were appreciated — we always try our best to help wherever we can, so it’s great to know that came across.
We’re also really pleased you’re happy with our prices and TFT Extra delivery service — thank you for supporting us and for choosing to shop with us.
We look forward to seeing you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Advertising and taking payment for…
Advertising and taking payment for stock they don’t have , just be careful ordering high priced items on finance as you be left to deal with it afterwords , also they charge you a small admin fee for there mistakes
2026年5月13日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Matthew,
We’re sorry to hear about your concerns regarding your order.
We take stock accuracy and customer experience very seriously, and we’d like the opportunity to look into this further for you. However, we’re unable to locate any order or contact details from your review, so we’re currently unable to investigate what has happened in this case.
If you could please get in touch with our customer service team with your order details, we’ll be more than happy to review this and assist you further.
Kind Regards
Emily
Customer Service & Sales Manager
Have just received my trakker rs brolly…
Have just received my trakker rs brolly from tft. Cost. £478 .
Several hours later i noticed that if you spend £150. On thier sight you get a free girft.
So bit miffed .that this comes to light after i purchased my brolly.
SAD.
2026年5月12日
自発的なレビュー
Total Fishing-tackle からの回答
Hi David,
Thank you for your review, and I’m sorry to hear you’re feeling disappointed.
The Trakker RS range is excluded from promotional offers, including free gift promotions. This means that even if your order met the £150 threshold during the promotional period, it would not have qualified for the free gift.
These exclusions are outlined in our terms and conditions to keep things clear for all customers.
If you have any further questions, please feel free to get in touch and we’ll be happy to help.
Kind Regards
Emily
Customer Service & Sales Manager
Awful company
Awful company , have purchased a fair amount from these over the years . Mostly has been good until my last recent order ,where ive been sent a faulty item . Been in contact with them through customer service which is an absolute joke . Ive chosen the whatsapp route as requesting a callback never seems to materialise . The whatsapp chat is pathetic you got one maybe 2 replys a day if your lucky, so you can never get anything resolved on the day . Which doesn't help when your going fishing that week which Iam .
Anyway back to the faulty item which is down to them because they could check there stock beforehand .
I have now decided never to use this company again , there are much better and cheaper websites out there.
2026年5月12日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Luke,
Thank you for your feedback, and we’re very sorry to hear about your recent experience.
We understand how frustrating it is to receive a faulty item, especially when you’re preparing for a fishing trip, and we apologise for the inconvenience caused. We also appreciate your comments regarding our customer service response times, as this is certainly not the experience we want our customers to have.
Your feedback has been passed on to the relevant teams so we can review both our communication processes and stock checking procedures moving forward.
We’re sorry to hear that this experience has led you to lose confidence in us, but we do genuinely appreciate your past custom and thank you for taking the time to share your thoughts.
Kind Regards
Emily
Customer Service & Sales Manager
Outstanding Outstanding
I dont write many reviews and when i do they are mostly bad.i cannot sing this companies praises high enough.I am back fishing after 40 years out and have nothing but help and assistance in store at both Berners Hall and Billericay.The staff cannot do enough to not just help but also educate you when you ask and time spent with you isnt an issue.Ive had issues with items ive bought from them and they have gone above and beyond to help me.I buy most of my gear from the Billericay store and cannot praise every single member of staff enough.Trust me this is a person that only writes bad reviews when im agrieved. Well done Total Fishing.Keep up the good work.
2026年5月11日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Mark,
Thank you so much for taking the time to share this incredible review. Coming from someone who rarely writes positive feedback, your words mean even more to us. It’s fantastic to hear that getting back into fishing after 40 years has been such a positive experience, and we’re honoured to have played a part in that journey.
Our teams at Berners Hall and Billericay will be over the moon to hear your comments. They genuinely care about helping, educating, and making sure every angler — new or returning — feels supported. Knowing that their time, advice, and after‑sales help made such a difference really does make all the effort worthwhile.
We’re especially pleased that the Billericay store has become your go‑to place for gear, and we’ll make sure every member of staff hears your praise. Going above and beyond is exactly what we aim for, so it’s brilliant to know that’s been your experience.
Thank you again for your trust, your honesty, and your kind words. We look forward to helping you enjoy many more years back on the bank.
If you ever need anything, just pop in — we’re always here to help.
Kind Regards
Emily
Customer Service & Sales Manager
All the members of the team at Total…
All the members of the team at Total Fishing Tackle who helped me with the purchase of my rods were fantastic from start to finish. They were able too send a link ref payment for purchase of my rods which were sent out that day and arrived safely the following day. Customer service was above and beyond. One happy angler. Regards to all the team. 😀
2026年5月8日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Stephen,
Thank you so much for your fantastic review. It’s brilliant to hear that our team were able to help you from start to finish with your new rods. The fact that the payment link and delivery process worked smoothly — and that your order arrived safely the very next day — is exactly the experience we aim to deliver.
The whole team will be delighted to know their service made such a positive impression. Going above and beyond for anglers is what we’re all about, so it’s great to hear we hit the mark.
We really appreciate your kind words, and we’re glad you’re one happy angler.
Regards from all of us at Total Fishing Tackle 😀
Kind Regards
Emily
Customer Service & Sales Manager
Great tackle shop
Been using total fishing tackle for years. Always a good service and always do what they can with the prices. Fast delivery with good products. Reply to emails very quickly.
2026年5月8日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you for your continued support over the years. It means a lot to hear that you consistently receive great service from the team. We always do our best to offer fair prices, fast delivery, and quick responses to emails, so it’s fantastic to know that’s been your experience every time.
We really appreciate your loyalty and your kind words. Thanks for sticking with Total Fishing Tackle.
Kind Regards
Emily
Customer Service & Sales Manager
First Class Customer Service
Thank you Harry for going above and beyond to fulfill my order today. Extremely helpful with no hassle 👍👍Brilliant customer service 👍👍
2026年5月8日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you so much for your kind words. We’re really pleased to hear that Harry was able to go above and beyond to get your order sorted today. He’ll be chuffed to know his help made such a difference.
We always aim to make things as smooth and hassle‑free as possible, so it’s great to hear that’s exactly how your experience felt. Brilliant customer service is what we strive for, and feedback like this means a lot to the whole team.
Thanks again for taking the time to share your experience 👍👍
Kind Regards
Emily
Customer Service & Sales Manager
Berners Farm Shop - Service
I needed to return an item so Harry at the Berners Farm shop was excellent. Very friendly and we managed to sort out the item, plus various purchases on his advice.
Service was great as always!
2026年5月6日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Carl,
Thank you very much for the great review!
We’re really pleased to hear Harry was able to help sort the return for you and offer some useful advice while you were in store. We’ll be sure to pass your kind comments on to him.
Thanks again for your continued support — we look forward to seeing you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Every order I place with total fishing…
Every order I place with total fishing tackle is of great quality and with tft xtra such a reliable speedy delivery
If they have an item in stock there always my 1st choice.
2026年5月6日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Clinton,
Thank you for your continued support and for taking the time to leave such a fantastic review! We’re delighted to hear that you’re always happy with the quality of your orders and the reliable, speedy delivery from TFT Xtra.
It means a lot to know we’re your first choice when an item is in stock, and we truly appreciate your loyalty. We look forward to helping you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Poor service
Purchased the Fox Frontier 2X and the Brands Hatch carp show. Firstly was told delivery would be a week or two, only the following day to get an email that it was a pre order and delivery was over a month
.
On using the bivvy the ETS boss which holds the bivvy open and in position broke. It wasn't right when I set it up and when I come to collapse the bivvy the release button wouldn’t work. This has led to the teeth on the gears snapping off.
I have gone back to Total Fishing Tackle and they are saying “we have spoke to FOX and its user error” I can promise you this was not the case as I have told them the release mechanism wasn't working. I’ve watched many YouTube videos prior to purchasing and followed the correct set process.
Upon contacting Total Fishing Tackle i was offered a replacement part “as a good will gesture” apparently as it’s all my fault………
I’m disappointed with Total Fishing Tackle, mainly with the blame culture, I’m an experienced angler and NEVER struggled setting up bivvy. This product is below par in terms of quality and the one other review on Total Fishing Tackle suggests the same.
2026年5月5日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Scott,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding both the change in delivery timeframe and the issue you encountered with the bivvy. We appreciate that, as an experienced angler, this situation has been particularly disappointing for you.
Our team can only provide guidance based on the information and assessment received from the manufacturer, however we never want any customer to feel blamed or dismissed when raising a genuine concern. We’re sorry that this was the impression left during your communication with us.
We did offer the replacement part in an effort to help resolve the issue as quickly as possible, but we appreciate this may not have met your expectations in the circumstances.
Thank you again for your honest feedback — it will be shared internally as we continue working to improve both our communication and customer experience.
Kind Regards
Emily
Customer Service & Sales Manager
Item not delivered
I am writing this review as I have feel ripped off and I am not happy with both outcome and customer service of a transaction with Total fishing tackle. This is NOT about money and I do not want anything from Total fishing tackle. I just want to vent and a response to my questions would be good.
I buy a lot online especially fishing tackle which is my main hobby. I have used Total fishing tackle many times mainly via ebay but also directly a few times. In general I have had very few problems in the last couple of decades of buying online but this transaction has really made me angry.
In summary:
Do I trust Total fishing tackle products?: Yes I do
Do I trust Total fishing tackle to deliver? No I do not
Do I trust Total fishing tackle customer service? No I do not
The problem was simple:
Item was delivered tracked. No text was sent telling me date or time so I was not in, item was either taken away after being marked delivered or was stolen from my drive or doorstep. I did not authorise a safe place delivery and nobody received the item.
Outcome: I sent a message to Total fishing and had no response. I then sent another and was told if I send multiple messages I will go to the back of the queue for a response. In my view that’s really poor customer service. They then communicated no refund, no replacement, no explanation.
My understanding is there is a legal obligation to safely deliver goods not just leave on doorstep.
My questions to Total fishing tackle:
Is this legal obligation not true?
On what basis do you think I am a liar?
On the basis I am not a liar, how would you feel if this happened to you?
2026年5月5日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Jim,
Thank you for taking the time to leave such a detailed review. We’re genuinely sorry to hear about your experience and understand why this situation has left you feeling frustrated and disappointed.
We would like to reassure you that at no point have we considered you dishonest, and we appreciate your long-standing custom with us over the years. We understand your concerns regarding the delivery and the communication that followed, and we’re sorry that you felt unsupported during the process.
As the parcel was marked as delivered by the courier, our team had to follow the delivery and claims procedures available to us at the time. However, we completely appreciate that from your perspective, the item was not safely received, and we understand how upsetting that is.
We also apologise if our communication regarding response times came across poorly. That certainly wasn’t our intention, and we appreciate your feedback on how this was handled.
Your comments have been noted and shared internally, as customer feedback — both positive and negative — is important in helping us improve both our service and communication going forward.
Kind Regards
Emily
Customer Service & Sales Manager
On line purchase
I asked for more information about the specifications of a set of rods and received a prompt reply including details of price including postage.
I placed my order over a bank holiday weekend and received confirmation on the Tuesday
These are not the only purchases I’ve made from Total Fishing Tackle I have always received great service this time from Paige and Luke excellent
2026年5月5日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Mark,
Thank you for your wonderful feedback!
We’re really pleased to hear you received a prompt and helpful response regarding the rod specifications, and that everything from ordering over the bank holiday to delivery confirmation went smoothly. It’s also great to know you’ve consistently had excellent experiences with us, and we’ll be sure to pass your kind words on to Page and Luke.
We truly appreciate your continued support and look forward to helping you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
AVOID AT ALL COSTS!!!
Purchased a Fox EOS 1 man bivvy, was missing the pole for the pram/front shelter and they then said this doesnt require a pole and after I then sent numerous pictures they said would you like us to contact the manufacturer and get a spare, well of course I would, after just spending £220 on the bivvy in the first place and it not coming complete what a stupid thing to say.
I bought it direct from you not Fox but I wish I just went to a shop to order as there is so much faffing about with them to confirm things.
This has gone on for a week waiting for this to be sorted as they only repsond within a 24 hour period, the company has no sense of urgency and no reassurance this will be sent or when it will be sent.
The fact they dont have a telephone number says a lot about the way they work, I wouldnt recommend using them at all!!!
2026年4月28日
自発的なレビュー
Total Fishing-tackle からの回答
Hi S Powell,
Thank you for your kind words! We're glad to hear you found our service fast and efficient—providing a smooth experience is always our goal. We look forward to serving you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Excellent
Excellent, always a pleasure to deal with, great service , and always good value. Aimee and Page are great!
2026年4月22日
自発的なレビュー
Total Fishing-tackle からの回答
Hi James,
Thank you for your continued support and such a lovely review! We're delighted to hear that you consistently have a great experience with us and find value in our service.
Aimee and Paige will be so pleased to hear your kind words — we’ll be sure to pass your feedback on to them. It’s always a pleasure working with you, and we look forward to assisting you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
After numerous purchase I can honestly…
After numerous purchase I can honestly say how approachable and professional this company has been. I have spent hundreds of pounds with them as I totally trust them and would highly recommend them, on this occasion Luke has been exemplary.
2026年4月18日
自発的なレビュー
Total Fishing-tackle からの回答
Hi RG,
Thank you so much for your continued support—it really does mean a lot to us. We’re glad to hear you’ve had such positive experiences and that you feel confident shopping with us.
I’ll be sure to pass your kind words on to Luke as well—he’ll really appreciate it!
Thanks again for the recommendation, and we look forward to helping you again soon.
Kind Regards
Emily
Customer Service & Sales Manager
Great Company
Dealt with my query promptly. Great service and item arrived quickly and well packaged. Easy to navigate website and checkout.
2026年4月16日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you for your great feedback! We’re really pleased to hear your query was handled promptly and that your order arrived quickly and well packaged.
It’s also great to know you found the website easy to navigate and the checkout smooth—that’s exactly the experience we aim to provide.
We appreciate your support and hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
I purchased a new Toslon bait boat and…
I purchased a new Toslon bait boat and some issues when first setting it up.
I called the shop and unfortunately Andy was on leave but they promised to call back on Thursday when he would be back. I was sceptic as I was travelling to France on the Friday. Sure enough 0910 phone call as promised.
After some over the phone diagnosis he asked if I could bring it back to the shop.
I was fortunate enough to visit them in the afternoon. All the staff were really friendly and very helpful.
Andy took the boat and 2 hours later all done and fully working. Some dodgy handling on the couriers part dislodged a few plugs.
Cannot fault the customer support. 45 minutes after filling a customer contact form out the shop called me and from that the all repaired and checked. Spot on.
A big thank you to you all, and I appreciate you helping out to ensure my trip goes to plan.
Keep up the good work.
2026年4月16日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Marcus,
Thank you for taking the time to leave such a detailed review—we really appreciate it.
We’re glad we could get everything sorted for you in time for your trip, and that Andy was able to get the boat back up and running on the same day. It’s great to hear the team looked after you when you came into the shop as well.
Thanks again for your patience and for trusting us to get it resolved. We hope you had a fantastic time in France, and we look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
Luke was very helpful
Luke was very helpful. I’ll be dealing with him a lot more going forward
2026年4月4日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Jamie,
Thank you for your feedback!
We’re really pleased to hear Luke was able to help—he’ll be glad to know he made a good impression. We look forward to dealing with you again soon and continuing to provide the same level of service.
Thanks again for your support!
Kind Regards
Emily
Customer Service & Sales Manager
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