Seem to charge for next day delivery and then send Amazon standard delivery. This happens with most purchases. Then they blame the courier. Amazon is a standard delivery service. If I wanted to buy of... もっと見る
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Could not recommend this place more. Had a problem with a bivvy which was delt with immediately. Great customer service I would not hesitate to use again and recommend to others. 10 out of 10.
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Saving a small fortune since finding Total fishing tackle and with Xtra get quick delivery aswell.All my regular bits and bobs in one place and at way cheaper prices. Saved money on bigger items aswel... もっと見る
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ordered a carp porter roamer barrow, they send out the wrong bag, honest mistake issue was quickly rectified, spoke to luke who sorted it, would use again
企業が回答しました
企業情報
当該企業による記述
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
連絡先
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, 英国
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.3
優良
1300件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
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Great company very efficient and very…
Great company very efficient and very helpful they sorted my purchase out promptly and with excellent communication would highly recommend 👍
2026年4月16日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Craig,
Thank you for the great review!
We’re really pleased to hear everything was handled efficiently and that our communication kept you well informed throughout. It means a lot that you’d recommend us.
We appreciate your support and hope to see you again soon 👍
Kind Regards
Emily
Customer Service & Sales Manager
Hi I’m Lee I purchased a tracker…
Hi I’m Lee I purchased a tracker tempest 200 and the sculcap fro total fishing tackle the staff where fantastic and very helpful I had no problem whatsoever ever time I sent a message they got back to me straight away and replied the hole team are fantastic I would recommend them to anybody how is buying fishing equipment big well done to all the team and thank you very much for your help
2025年10月17日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Lee,
Hi Lee,
Thank you for taking the time to leave such a great review!
We’re really pleased to hear you’re happy with your Tempest 200 and Skull Cap, and that the team were able to help you quickly whenever you got in touch. Providing fast, helpful service is exactly what we aim for.
Your recommendation means a lot to us—thanks again for your support, and we hope you enjoy your new setup!
Kind Regards
Emily
Customer Service & Sales Manager
I was replacing and upgrading most of…
I was replacing and upgrading most of my carp fishing setup and emailed the customer service team who were very helpful.
2026年4月1日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Andrew,
Thank you for your great review!
We’re really pleased to hear that our customer service team could help while you were upgrading your carp fishing setup. It’s always important to us that you get the right advice and support when making those decisions.
We appreciate you getting in touch and choosing us, and we hope you enjoy your new gear. Tight lines!
Kind Regards
Emily
Customer Service & Sales Manager
Great communication & fast delivery
Great communication & fast delivery
Very helpful staff
2026年4月1日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you so much for your kind words! We're really glad you had a positive experience with our team. Providing clear communication, quick service, and helpful support is always our goal, so it’s great to hear we delivered. We truly appreciate your feedback and look forward to assisting you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
I used to use these guys…
I used to use these guys consistently,constant orders normaly fast and efficient. Now 2 years on delivery times are slow normaly having to email to get it sent. Recommended people for them to have the same problem, disappointing! Guess I'll go back to angling direct from now on
2026年3月27日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Thomas,
Thank you for your feedback, and for your continued support over the years — it really does mean a lot to us.
We’re genuinely sorry to hear that your recent experiences haven’t matched the fast and efficient service you were used to in the past. That’s certainly not the standard we aim to maintain. Over the last couple of years, we’ve experienced some changes in demand and operations, but we fully recognise that this should never impact the level of service our customers receive.
We also appreciate you recommending us to others, which makes it even more disappointing to hear that they’ve had similar issues. That’s something we take very seriously and are actively working to improve, particularly around dispatch times and communication.
We’d really value the opportunity to put this right and restore your confidence in us. If you’re open to it, please reach out directly with your recent order details so we can look into what’s been happening and ensure things improve moving forward.
Thank you again for your honest feedback — it helps us do better.
Kind Regards
Emily
Customer Service & Sales Manager
Terrible customer services
Ordered a new wheel barrow, delivered but broken. Tried to message on what’s app as no phone number to contact. Replying within minutes saying they will send out a “screw” when that wouldn’t solve the problem. When I asked for a phone call, no reply!! Have now drove hour there and hour back on my day off, no apology or gesture!! This is my second order on an expensive item that’s broken, my bed chair came broken and had to drive there! Total of 4 hours of driving on my diesel!!!! Terrible customer services!!
2026年4月3日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Further to our response following your visit to the shop on Monday, I would like to reiterate the following:
We did apologise when you arrived and explained the issue, and we yalso personally apologised while you were taking your barrow to your car—both for the damage caused during delivery and for what you felt was a breakdown in communication regarding your request for a callback.
As explained at the time, we aim to respond to all messages within 24 hours. My colleague Page picked up your initial message that morning and, due to its timing, was able to respond quickly. However, there were other messages and callback requests ahead in the queue. Before she had the opportunity to follow up further, you had already sent multiple additional messages—ranging from requesting a call to informing us you were on your way—followed by another message shortly after.
As you saw upon arrival, the shop was particularly busy due to the bank holiday, with several staff assisting customers in-store. This understandably impacted response times, as most team members (aside from myself) were engaged on the shop floor. Nonetheless, we would have responded as soon as we were able.
Please also note that our system organises messages by the most recent timestamp. As a result, repeated messages can inadvertently delay a response, as they move the enquiry further down the queue.
Once again, we sincerely apologise that your barrow arrived damaged. However, we replaced it as quickly and efficiently as possible upon your arrival.
Kind Regards
Emily
Customer Service & Sales Manager
Useless
Useless. Feels like a wind up trying to get hold of them over days at a time on WhatsApp.
I can see why they don’t have any phone numbers to call, I’d give them no stars if possible as 1 feels very generous.
Avoid at all costs.
2026年4月1日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Stuart,
We’re really sorry to hear about your experience and completely understand your frustration.
This is not the level of service we aim to provide, especially when it comes to being accessible and responsive to our customers. We apologise for the difficulty you’ve had trying to reach us via WhatsApp and for the lack of timely communication.
Your feedback regarding contact options has been noted, and we appreciate how important it is to be able to speak to someone when you need support. We’re currently reviewing how we manage customer enquiries to ensure we’re more responsive and easier to reach.
We’d really like the chance to look into this for you and put things right. Please do reach out to us again with your details, and we’ll prioritise your enquiry.
Thank you for your feedback — it’s important in helping us improve.
Kind Regards
Emily
Customer Service & Sales Manager
Brilliant service as always 🌟🌟🌟🌟🌟
2026年4月1日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Anthony,
Thank you for the fantastic 5-star review!
We’re really pleased to hear you’ve had another great experience with us — your continued support means a lot. We look forward to helping you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Total dissatisfaction with the service…
Total dissatisfaction with the service I have received following a recent order placed with Total Fishing Tackle.
This was a significant purchase for us, totalling in excess of £1,000, and as such, we expected a level of service and communication that reflected the value of the order. Unfortunately, this has not been the case.
After placing the order on Saturday evening and paying for next-day delivery, we received and automated initial communication to confirm that the order had been processed or transferred to the warehouse for dispatch. Following this, there was a complete lack of any meaningful update.
Over the course of several days, we made multiple attempts to contact the company through all available channels to obtain an update or estimated delivery timeframe. Disappointingly, there appears to be no direct contact number, and none of our enquiries received a response. This lack of accessibility and customer support is extremely concerning, particularly given the value of the order.
It was not until Tuesday evening that we finally received any form of update, at which point we were informed that the items had been dispatched. This falls well short of the next-day delivery service that we had paid for, and the absence of communication throughout the process only added to the frustration.
At no point were we proactively informed of delays, nor given the opportunity to rearrange delivery or cancel the order if the agreed timescales could not be met. This level of service is, in our view, wholly unacceptable.
For a company operating in this space, particularly handling high-value orders, clear communication and reliable delivery commitments are essential. Regrettably, this experience has not met even the most basic expectations.
I hope this feedback is taken seriously and used to improve both communication processes and customer service standards going forward.
2026年3月31日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Dan,
Thank you for taking the time to share your detailed feedback — we’re genuinely sorry to hear about your experience.
We fully appreciate how frustrating this must have been, especially given the value of your order and the expectation set by selecting next-day delivery. On this occasion, it’s clear we fell short both in terms of delivery timescales and, just as importantly, communication.
You should never have had to chase for updates, and we sincerely apologise for the lack of response across our channels. This is not the level of service we aim to provide, and we understand how disappointing it must have been to receive no proactive communication regarding the delay.
Your feedback regarding accessibility and the need for clearer, more timely updates has been noted and will be taken seriously as we review and improve our processes. We are actively working to ensure better visibility on orders and more responsive customer support, particularly for high-value purchases.
We’d really appreciate the opportunity to look into this further and make things right. Please could you contact us directly with your order details so we can investigate and assist you personally.
Thank you again for your feedback — it’s invaluable in helping us improve.
Kind Regards
Emily
Customer Service & Sales Manager
Great service again from Total Fishing Tackle
I'm constantly dealing with Total Fishing Tackle and every time from purchase to delivery is a smooth process. I have to praise Larry from customer services who i deal with on WhatsAp he sorts out what i require if i can't do it myself on the website hastily and always without issue. TFT are generally that good to me i rarely use anybody else thesedays.
2026年3月31日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Scott,
Thank you so much for your kind words and continued support — it truly means a lot to us!
We’re delighted to hear that your experience with us, from purchase through to delivery, has been consistently smooth. It’s especially great to know that Larry has been able to support you so effectively on WhatsApp — we’ll be sure to pass on your praise to him.
We really appreciate your loyalty and are glad to be your go-to choice. If there’s ever anything more we can do for you, don’t hesitate to get in touch.
Kind Regards
Emily
Customer Service & Sales Manager
Always top service and competitive…
Always top service and competitive prices from Total tackle. Exchanged goods 3 months after Christmas no questions asked.
2026年3月28日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Neal,
Thank you for the great review!
We’re really pleased to hear you’re happy with both our service and pricing. It’s also fantastic to know the exchange process was smooth and hassle-free for you—even a few months down the line, we always aim to keep things as easy as possible for our customers.
We really appreciate your support and look forward to seeing you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Mislead about having stock when ordering
EDIT: To give them credit, the customer service people I dealt with were very good.
Ordered a rod from them at the Doncaster carp show. Was told it would be with me before the end of the week. Received an email on the Monday telling me that what I'd actually been sold was a pre order and they have no idea when it will be delivered.
Not got to wait days for a refund and won't have the rod when needed.
2026年3月21日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Paul,
I can confirm that we’ve spoken and your order has now been dispatched. It is due to arrive with you by Tuesday.
We sincerely apologise for the delay, which was not anticipated at the time of your purchase at the show.
We hope we’ve been able to put things right and improve your experience.
Kind Regards
Emily
Customer Service & Sales Manager
I ordered 3 rods 6 days ago
I ordered 3 rods 6 days ago, and they are still showing as processing. I am going to France in two days' time and would like to take the rods, so I emailed this morning to be told they will hopefully be dispatched in the next couple of days, which is over a week after I ordered them.
I ordered a bait boat from them last year on next-day delivery, but this took over a week to arrive.
I am not impressed.
2026年3月23日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Jeff,
Hi, thank you for your review—we’re really sorry to hear about your experience and completely understand your frustration, especially with your trip to France coming up.
This isn’t the level of service we aim to provide, and we apologise for the delay and lack of clear communication around your order.
We’re pleased to confirm that we’ve now resolved the issue with your rods, and they have been dispatched on a next day service, so they’ll be with you tomorrow in time for your trip.
We truly appreciate you bringing this to our attention, and we’re sorry again for the inconvenience caused. We hope this helps restore your confidence in us, and we wish you a great time in France. 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Total fist class company
First class in my opinion. Customer service very good. Best price on line without doubt. Only thing I think that would improve their sales is to have a dedicated sales/orders line but no number available. Top class company and staff
2026年3月11日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Dave,
Thank you for the great feedback!
We’re really pleased to hear you rate us so highly on both customer service and pricing—it means a lot to the team.
We also appreciate your suggestion regarding a dedicated sales/orders line. It’s something we’ll definitely take on board as we’re always looking for ways to improve both our service and accessibility.
Thanks again for your support—we hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
I had bought a solar landing net,the y…
I had bought a solar landing net,the y piece broke this is just after a year...couldn't find one anywhere not even ebay so i contacted total fishing tackle for some help all i can say is they have been totally amazing i really appreciated how they contacted the supplier and got a replacement for free.... so grateful would recommend there service 100%
2026年3月16日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Dawn,
Thank you for such a great review!
We’re really glad we could help get that sorted for you, especially when the part was so difficult to find. It’s always our aim to go the extra mile where we can, so it’s great to hear how much you appreciated the support.
Thanks again for your recommendation—it means a lot to us, and we hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Fantastic company 👏
Fantastic company 👏. Massive range of stock. Had an issues with some damage on a fox table. Company reacted quickly woth Fantastic communication and delt with my issue very quickly. They got in touch with fox and had me sent out new parts that where damage. Great company will always go back. Well recommended
2026年2月22日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Gareth,
Thank you so much for the fantastic review!
We’re really pleased to hear you’re happy with both our range and the service you received. It’s great to know the issue with the Fox table was resolved quickly and that our team kept you well informed throughout.
We always aim to sort any problems as efficiently as possible, so your feedback means a lot. Thanks again for your support and recommendation—we look forward to seeing you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Smooth transaction
I wasn’t able to purchase a spool of line at the big one show so after messaging total fishing tackle Amy sorted out a payment link straight away for an easy/smooth transaction.
2026年3月12日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Steven,
Thanks for taking the time to leave us a review!
We’re glad Amy was able to get that sorted for you quickly and make the process nice and easy, especially after missing out at The Big One show.
Really appreciate your support, and we hope to see you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
DO NOT BUY FROM TOTAL TACKLE) Well I…
DO NOT BUY FROM TOTAL TACKLE) Well I actually don’t know where to start! When I first ordered the fox RX+ Alarms. These were the cheapest I’d seen at £529. I bought them full off excitement, only to be massively let down. When they first came in the post the box was all smashed, I was gutted! I contacted total tackle about this but was put off saying has long as the alarms are ok I couldn’t send them back. They did offer me 10% of a fox storage case. But I didn’t accept has I thought they’d had enough money out of me. At my better judgment I decided to keep the alarms. Over time when I went fishing I was having to change the batteries every time I went. Hands up I was using duracell batteries. I contact total tackle again about the batteries not lasting. They told me I was using the wrong batteries I should be using energizer batteries in stead. I explained to total tackle again that I completely feel like they had sold me a refurbished set of Alarms I was reassured again that this wasn’t the case. So I changed the batteries to energizer batteries to see if the batteries would last longer. I recorded this, and over a week the batteries failed again. I contact total tackle, and said I was sending these alarms back. I sent the alarms back, and total tackle said they would do a full test on them, and have the fox rep look over them. They contacted me after a week and said they couldn’t find any faults at all. I explained that there is a fault with the batteries, and the test I did, they failed after a week. I was asked were I kept my alarms and I said in my garage. I was then told that they shouldn’t be in the garage because it doesn’t help the batteries! I explained that at least 90% of fishing people will keep their fishing equipment in a garage or shed! They offered to keep them for another week to test them. I said I would be happy for them to do this. A week later they contacted me again saying they still couldn’t find any faults, if I wasn’t happy they were willing to give me store credit off £400. Or I could sell them privately. I thought this was a joke and explained this is absolutely disgusting. They offered me some Delkims but I would after put the rest of the money to them. I explained that I suffer with bad anxiety and depression, and this wasn’t making me feel good at all! I don’t think the my cared anything about this and I was just passed off. The staff said they would be willing to keep the alarms for another week to test them. I agreed. Another week and the same thing the Alarms we’re still working they said. I asked what test they had done! They explained a full test. I said have you put the snag light on at night. They said no. So I said you haven’t done a proper test on these at all. In the daytime I use the alarms normally and at night I have the fox eyes on. I was again just passed off! In the end I couldn’t cope. Mentally this was draining me bad! So I accepted the alarms back. I checked the alarms and they had turned the tone sensitive and the volume down to the lowest. I’ve got the alarms back now. I will never ever buy from total tackle again! The company just uses people. I’m not the only one to leave this type of review. Honestly be very careful what you buy from these because they will not give you your money back and just keep passing you off.
2026年2月5日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Damien,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re still unhappy with the experience, as it was never our intention to leave you feeling this way.
To clarify for anyone reading, the alarms were returned to us and were tested thoroughly by the manufacturer’s representative as well as by our team. Across multiple testing periods, no faults were identified with the alarms or their battery performance. Throughout the process we stayed in regular contact with you, and you spoke directly with both our Customer Service Manager and a company director to try and resolve the situation.
Although the alarms were confirmed to be working correctly, we still attempted to offer several solutions to help move things forward, including extended testing and alternative options. In the end, the alarms were returned to you and the matter was concluded.
We always aim to support our customers as best we can and take any concerns seriously.
Kind Regards
Emily
Customer Service & Sales Manager
I have ordered few times from this…
I have ordered few times from this company and the service is nothing short of exceptional.. everything I ask for gets done in a professional manner that is lacking in a lot of retail stores now day - well done!
2026年3月10日
自発的なレビュー
Total Fishing-tackle からの回答
Hi Julian,
Thank you for the fantastic review and for your continued support. It really means a lot to hear that you’ve had such positive experiences with us over multiple orders.
We always aim to provide the level of service we’d want to receive ourselves, so it’s great to know that the professionalism and help from the team hasn’t gone unnoticed. Your kind words are hugely appreciated.
Thanks again for choosing Total Fishing Tackle, and we look forward to helping you again in the future. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
First order with total fishing tackle…
First order with total fishing tackle and I am really pleased with service. I made an order Saturday at the big one fishing show. I emailed to ask about my order and all questions were answered very quickly. Order came today and here's to future orders 🙂🙂
2026年3月2日
自発的なレビュー
Total Fishing-tackle からの回答
Hello,
Thank you for your review!
We’re thrilled to hear your first experience with Total Fishing Tackle went so smoothly. It’s great to know your questions were answered quickly and that your order arrived promptly. Here’s to many more orders in the future! 🙂
Kind Regards
Emily
Customer Service & Sales Manager
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