Trackhat レビュー 

I initially wrote a negative review of the TrackHat as I couldn't get it to work, but James got in contact with me and was great in sorting out the issue and getting me flying.

I thoroughly recommend the TrackHat for sim flying. I previously used a TrackIR and the TrackHat is as good, if not better, especially as you're not tethered to your computer with the TrackIR leds on your hat/headphones.

However, I'll stand by my initial claim that trying to contact TrackHat (at the moment) is a pain. James apologised and mentioned in his email that he's having issues with it so hopefully it will be sorted soon.

Problem solved in five minutes over the phone.
Just goes to show that when two people go to the trouble of trying to understand each other, you get results.

But I'm only giving them 4 stars because after-sales service is sorely lacking. It's a shame because James makes good products and this lack can be detrimental.

I received the product promptly, which was a good start, but unfortunately, it didn’t work to meet my needs. When I tried to contact customer service to authorise a return, I ran into several obstacles. There was no email address available on the website, and although there was an online chat option, it didn’t respond to my enquiry.

Overall, the product may perform well in other situations, but the lack of accessible customer service and missing contact details on the website felt outdated and frustrating. Improving these areas could really enhance the customer experience, especially in today’s market where support accessibility is crucial.

It's fantastic. After setting it up to my needs, I find it perfect. I only use them on flight simulators for now and I'm absolutely satisfied. The product is highly recommended for those like me who don't want to wear a mask for VR flight. This Track gives great satisfaction.

Punctual delivery and great product. What more can I say?

Great product but the customer support is very poor.

My V2 failed so I emailed support. James asked me a few questions. He said my product was out of warranty but he would look at it and fix/replace it. I was very happy with this response so I sent my V2 to the address that James supplied at a cost of £5.20.

Royal mail told me the post code that James had supplied was incorrect so I am currently waiting to get it back from them. (Royal Mail are not the most responsive either)

I have emailed James twice to ask for a correct address but I have not had a response as yet. Looking at the other reviews, they have issues with spam filtering, this is something that can be rectified. James has said in other reviews to contact support via the online chat. I have never had a response from the online chat.

Edit:If you send individual emails, James does reply. If you reply to an email thread, the spam filter blocks it. It appears Royal Mail are currently delaying my return, once I have it back and sorted I will be happy to revise my listing.

Small company? Probably. Busy? Probably. This is no excuse for poor customer service.

Fast shipping, and the TrackHat works extremely well.

Trackhat shipped quickly and cleanly even across the ocean. Their hardware is simple and robust, and the software easy to customize. It takes some setting up and time spent to read, but its really clean in comparison to the other options on hand.

After initially thinking this was ideal I'm afraid my opinion has changed drastically. The unit keeps freezing or failing completely. I've tried the online chat but although it says someone is online their is never a response. I therefore tried email and this time I did get a reply from James Allen. A number of things were tried to get it to work and initially I thought the problems had been resolved, unfortunately they haven't. I contacted again and as of today ( 19/9/2024) I am still waiting . Update: sent my original unit back and James confirmed it was indeed faulty. A replacement was sent out and it is now up and running perfectly

Delivered within the time given on the website, the package was so small I thought I had been sent a wrong item, it turns out the Trackhat V2 is a lot smaller than I gave it credit for, it blends in so well with the rest of my set up, it’s small and I was worried if it was too big it would stand out and look ridiculous, turns out I was wrong and I barely even notice it’s there. This is a fantastic piece of kit and well worth the money, I was between this and a trackir 5, I took the chance on this and do not regret my decision, I use it for American truck simulator and Euro truck simulator 2, I disabled all functions except yaw and only use it to look left and right, if you have never used open track or have little experience with it I would absolutely recommend going to the Trackhat website and watching James’s video, he explains how the software works so well and does it in a way that makes it really easy to understand, without this it can seem overly complicated, I was able to get it set perfectly for me very quickly, I will definitely be using this company again.

Neat little device, works pretty good out of the box, makes my virtual flights much better.

Fantastic product makes American truck simulator unbelievably realistic. So easy to install and set up! Definitely a thumbs up from Australia 😊

I cannot believe this product is not as well known as I feel it should be. At its price point I was sceptical to just how good it would be considering it was less than half the price of Track IR. I should not have been worried as setup was a breeze and had the system working within minutes. It attaches to the top of your monitor without any issues. Fine tuning took a little longer but that is an ongoing process with each game having its own profile, if you want it to. The tracker works unbelievably well. Unlike the other systems I have used there is no need to constantly reset your centre point. You don’t need to wear any device it just tracks your head. You can pause a game leave the area and return and the tracker just carries on as if nothing happened. So far I have used it in flight sims, driving sims and FPS and it just works brilliantly. I cannot fault this product and if you are thinking of getting one you cannot go wrong with this.

So I ordered the v2 on Saturday the 11th of May and got my order confirmation, after that I haven’t had a single communication from tackhat. I have sent a few messages through there “support” system and still no reply on when my item will be dispatched to me, I understand this is a small company but the customer service is non existent at this point, hoping the package is dispatched in the next few days or I will need to apply for a refund. Will update if things change.

UPDATE: So the item has arrived and I couldn’t be happier with the way it works, does take some getting use to but got there in the end. I think adding that items are only shipped once a week on a Saturday should be added to the FAQ so people know why it can take longer, Also I think instead of the WebChat there should just be an email would make things a lot easier.

Requested 3 times instructions on how to return the product. No answer... 30 days Fee-free return, they say... Howether, they are Quick to cash. TK for all. Hervé Josse

Hi, I have a V2 and it's great, but I can't wear glasses, the camera then shakes, is it possible to set it up correctly or do I have to get the original version of the V1, which didn't have head movement detection yet, but did detect the sensor attached to headphones or a cap? No response from your support.

Tracking is very simple and works very well even in day light. No need to attach anything on the head or headphone. Very special.

Apart from a slight delay in responding to email questions, attempt is made to solve issues.
While to device does require some "tweaking", it is a good enhancement to the flight sim experience.

No issues. Ordered. Arrived. Works really well.

Perfect delivery and product quality. However, it would be a good idea to warn buyers about customs fees (it's easy for a customer to forget and I had to pay for it). In the end, the face track cost me almost €50 more because of this.