Would give 0 stars if i could. I was initially really excited to get this purifier for Christmas last year - SAVE YOUR MONEY. I regret asking my family to spend their hard earned money on this trash c... ãã£ãšèŠã
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Poor customer service. Impossible to reach a person. They use stupid generic AI email replies. Impossible to change an address. Impossible to even log out on the website !!!
Tech issues CONSTANTLY and when reach out keep passing your around telling same steps been told that didn't work over and over and don't want to refund, when finally get refund they do not provide shi... ãã£ãšèŠã
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This company is an expensive scam. I tried one of their wall diffusers on promotion, and then for health reasons found I could no longer have fragrance in my home. Trying to unsubscribe was a nightm... ãã£ãšèŠã
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ð World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
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W 1250 S 815, 84058, Orem, ç±³åœ
- www.trypura.com
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I was suckered into the 6 month trialâŠ
I was suckered into the 6 month trial with free device. The device and my first scents came quickly. February 7, 2023, my card was charged $23.03 for month 2 of my subscription. My account shows that order is still unfulfilled. I messaged customer service and they stated a high rate of orders has delayed shipping to 7-10 days. I'm no mathematician, but I'm at 21 days. On March 1, my month 2 subscription has not shipped and in 6 days I will be billed another $23.03 for month 3. I reached out to customer service again and, of course, high volume of orders resulting in delays and I am committed to 6 months and unable to return the device to get out of the contract because I am past 30 days. Fortunately, I paid through PayPal and filed a dispute with them.
2023幎3æ1æ¥
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Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Subscription MESS
Iâm obsessed with the volcano scent from Capri Blue so when I saw this company sells this scent for a home diffuser I was all over it.
Iâm glad I came on here to see another review stating the promo was a 3 month subscription bc I 100% KNOW thatâs what I signed up for, then at the 3 month mark I went to cancel and an error message popped up saying I was in a 6 month subscription and that if choose to cancel before the full 6 month period I would be charged for diffuser ($45) that was originally sent for âfreeâ.
The fragrances are really small and not even all the filled. If you have them set to max output youâll get about 2 days worth and mine never filled the entire space it was in (kitchen/family room). I paid $11.90 each and during my subscription period the price increased to $12.60 each. For the amount you receive and how much it cost itâs not worth it.
Customer service is non existent. I had one leak pretty bad during shipping that I wasnât going to be able to even use. Only type of support they offer is a âlive botâ but itâs just an automated drop down list of options. Youâll never get directed to a phone number or email to resolve problems. My only option to get a replacement is by returning the badly leaking one by mail to them.
So dumb. This company needs a lot of help and better customer service.
2023幎2æ28æ¥
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Pura ããã®åç
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Although I do like the product itself
Although I do like the product itself, the app is garbage. Constantly freezes, barely ever loads, doesn't save changes...it's a nitemare. And, yes, I've deleted it and reinstalled. Problem is device won't run without scheduling it in app. May be sole reason Not to buy.
.
2023幎2æ18æ¥
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Pura ããã®åç
Hello,
Thank you for reaching out and sharing your experience with our Pura mobile app. We are truly sorry to hear that you've encountered issues with its functionality, and we deeply apologize for any inconvenience this may have caused.
Your feedback is of the utmost importance to us as it helps us identify areas for improvement in our app. We are committed to making your experience better, and to assist you effectively, we kindly request that you contact our dedicated support team at Support@pura.com. Please provide specific details about the problems you've encountered, such as error messages or any particular functionality that isn't working as expected. This information will enable us to investigate and work towards resolving the issues promptly.
Please be aware that, at this time, Pura does not offer phone support for app-related issues. However, our email support team is fully equipped to provide you with the assistance you need.
At Pura, our goal is to provide you with a seamless and enjoyable mobile app experience, and we regret any frustration you may have experienced. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to address these concerns and enhance our app's functionality.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues to your satisfaction.
Warm regards,
I signed up for the 6 month freeâŠ
I signed up for the 6 month free diffuser plan in August 2022. First shipment came with 2 good scents but then it was time to reorder. The website is terrible. I have tried numerous times to reach support and ask questions. It just keeps giving the page to page runaround! Please hire someone who knows how redo the website. Iâve had several friends asking how I like mine but I tell them, itâs not a good experience!
2023幎2æ5æ¥
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Pura ããã®åç
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
When I first signed up it was for 3âŠ
When I first signed up it was for 3 months but now it says '6 month promo'. I waited the 6 months but still can't seem to cancel it without being charged for both diffusers (one I already paid for). Horrible company.
2023幎1æ25æ¥
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Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to reach out and share your concerns about your Pura subscription. We sincerely apologize for any confusion or issues you may have encountered, and we are committed to resolving them promptly.
Your feedback is important to us, as it helps us improve our subscription services and ensure a smoother experience for our customers. To assist you effectively, we kindly ask that you contact our dedicated support team at Support@pura.com and provide specific details about the problems or confusion you've experienced with your subscription. This information will allow us to investigate and address the issues to your satisfaction.
Our email support team is fully prepared to assist you promptly and comprehensively.
At Pura, we understand the importance of a seamless and transparent subscription experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work diligently to resolve these subscription-related concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Horrible!!!! Cancel my subscription immediately.
Horrible!!!!
2023幎1æ20æ¥
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Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to reach out and share your concerns about your Pura subscription. We sincerely apologize for any confusion or issues you may have encountered, and we are committed to resolving them promptly.
Your feedback is important to us, as it helps us improve our subscription services and ensure a smoother experience for our customers. To assist you effectively, we kindly ask that you contact our dedicated support team at Support@pura.com and provide specific details about the problems you've experienced with your subscription. This information will allow us to investigate and address the issues to your satisfaction.
Our email support team is fully prepared to assist you promptly and comprehensively.
At Pura, we understand the importance of a seamless and transparent subscription experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work diligently to resolve these subscription-related concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Customer service is nonexistent
Customer service is nonexistent. I ordered early December. Got the diffuser only late December but no fragrances. Its January and still no fragrances; diffuser is useless at this point. I only get automated msgs about being overwhelmed with orders so they are running behind. Ugh!
2023幎1æ13æ¥
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Pura ããã®åç
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
I was charged for two orders and aâŠ
I was charged for two orders and a month later I havenât received the first order yet. Terrible customer service.
2023幎1æ12æ¥
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Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
The device literally does not work andâŠ
The device literally does not work and I cannot smell anything. Also, unfortunately I cannot cancel the scents that keep coming in since itâs a contract for 6 months. Please do not buy this if you want your home to smell good and would like a diffuser that actually works. Very misleading product advertisement.
2023幎1æ11æ¥
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Pura ããã®åç
Hello,
We truly appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about any issues you may have encountered with your Pura product, and we sincerely apologize for any frustration or inconvenience this may have caused.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement in our product quality and performance. We are committed to making things right for you, and to do that, we kindly ask you to contact our dedicated support team at Support@pura.com and provide specific product information. This will enable us to thoroughly investigate the issues you've faced and work towards a resolution.
Please note that, at this time, Pura does not offer phone support. However, our email support team is fully equipped to assist you promptly and effectively.
At Pura, our primary goal is to provide our customers with exceptional products and experiences. We deeply regret any disappointment you may have experienced and are committed to addressing your concerns promptly. Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we strive to resolve this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it.
Warm regards,
Customer Service is IMPOSSIBLE
Extremely dissatisfied with the customer service. I ordered a device and 2 scents over a month ago and still have not gotten my items, or even a shipping confirmation email. Their customer service chat option online is virtually impossible to get someone to speak with you. And every time I get an email for support, it's an auto reply that I've already received from another agent.
2022幎11æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Terrible
Terrible, terrible customer service!!! You can only live chat⊠what a waste of time that is. I have had five Pura devices for about a year and when they work they are great but there are WAY too many bugs and that makes it very frustrating and not worth the hassle for the price. I obviously know how to operate the device that Iâve had over a year but the bugs the company has happen WAY to often and donât expect to talk to anyone
2023幎1æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Non-existent customer service & back orders.
The diffuser is nice & I love the scents, but customer service is non-existent & products are on back order. The site says the holidays were very busy for their employees and they are now giving them some time off. What does that mean? Did they shut down the company? I downloaded the app and Iâve gotten my diffuser to work. I ordered scent subscriptions online. I canât link my account to the app. On the app it says Iâve never placed an order. Iâm concerned Iâm not getting the advertised point credits for my large order. Online chat support keeps sending me a verification code, but I donât know what to do with that code. Not sure if I need to delete the app and start over or what.
2023幎1æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to reach out and share your concerns about your Pura subscription. We sincerely apologize for any confusion or issues you may have encountered, and we are committed to resolving them promptly.
Your feedback is important to us, as it helps us improve our subscription services and ensure a smoother experience for our customers. To assist you effectively, we kindly ask that you contact our dedicated support team at Support@pura.com and provide specific details about the problems you've experienced with your subscription. This information will allow us to investigate and address the issues to your satisfaction.
Our email support team is fully prepared to assist you promptly and comprehensively.
At Pura, we understand the importance of a seamless and transparent subscription experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work diligently to resolve these subscription-related concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Donât waste your money on product you wonât get
It started out a strong company and loved the product. Now it has tanked. They charge you for scents that never get shipped and say they are working on fulfilling them. However it has been 2 months and nothing. They wonât credit you back either.
2022幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
I'd give minus 5 stars I could
I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?
2023幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Based on the horrible reviews
Based on the horrible reviews, I decided not to try this product. They donât seem to care either about all the negative reviews.
2022幎12æ29æ¥
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Pura ããã®åç
Hello,
We want to extend our sincere gratitude to you for considering Pura, and we are truly sorry to hear that you decided not to give our company a try due to the negative reviews you came across online. We understand that online reviews can play a significant role in shaping perceptions, and we deeply regret any concerns they may have raised.
We appreciate your feedback as it highlights areas where we can improve our online reputation and better address the concerns of potential customers like yourself. While we strive to provide excellent service, we understand that sometimes we fall short, and we are committed to learning from our mistakes.
To address any reservations you may have, we encourage you to reach out to our dedicated support team at Support@pura.com. Even if you haven't made a purchase yet, we would be more than happy to answer any questions or address any doubts you may have about our products or services.
At Pura, we are continuously working to enhance our customer experience and reputation, and we value the opportunity to regain your trust. Your satisfaction is important to us, and we appreciate your consideration.
Thank you for sharing your concerns, and we look forward to the possibility of serving you in the future.
Warm regards,
The Worst Service and Communication
It is unbelievable that this product hasn't shipped when it was ordered on December 12th. This is the only gift we got my family member for Christmas and not only did they not have anything to open Christmas morning, they STILL don't have the gift, have traveled home, and now I'm going to have to ship it twice. And now to find out they are closed from Dec 23d to Jan 3rd despite, what I'm sure are mountains of unfulfilled orders. We are unbelievably disappointed. Literally any kind of communication or expectations around this aside from "sorry" would have been miles better. I still have no idea when my order is shipping.
2022幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Thieves!!
Thieves!!
I ordered $90 worth of product on 11/9/22. Still havenât received my order! No customer service number available. Chat is a joke! My ordered still states âreceived but unfulfilledâ when I search on Pura website using my order number. Never Again!!!
2022幎11æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Save yourself the grief!
Let's start with, my subscription (which you can opt to have ship immediately) did not ship as requested. No way to contact customer support. You'll need to deal with this insanely-crap chat help engine that does nothing but avoid having you speak/chat with a human by using response loops.
When you get lucky enough to force the chat session into leaving your email, you won't get a response for like 3 days. I decided to cancel and wanted a refund on the unfulfilled order. They said they canceled it, but even 10 days later, the refund never showed. I had to file a claim with PayPal (currently waiting for my funds).
Customer support are useless, and If you go to their Facebook page and post a complaint, they will remove it. I saw many recent complaints about late shipments and the next day, they all magically disappeared.
You're better off paying a few dollars more and get some scents off Amazon. I use the scents in a regular water diffuser because their own unit is hit and miss anyway.
2022幎12æ5æ¥
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Pura ããã®åç
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
The diffuser and the scents are greatâŠ
The diffuser and the scents are great themselves but the scents always arrive late or you donât get one the scents because theyâre sold out but they donât tell you. You canât reach their customer service ever. Itâs been a pain to get in touch with the company. Really unfortunate having this experience.
2022幎12æ14æ¥
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Pura ããã®åç
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Donât Waste Money on the Pura diffuser
The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! ð
2022幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Pura ããã®åç
Hello,
We truly appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about any issues you may have encountered with your Pura product, and we sincerely apologize for any frustration or inconvenience this may have caused.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement in our product quality and performance. We are committed to making things right for you, and to do that, we kindly ask you to contact our dedicated support team at Support@pura.com and provide specific product information. This will enable us to thoroughly investigate the issues you've faced and work towards a resolution.
Please note that, at this time, Pura does not offer phone support. However, our email support team is fully equipped to assist you promptly and effectively.
At Pura, our primary goal is to provide our customers with exceptional products and experiences. We deeply regret any disappointment you may have experienced and are committed to addressing your concerns promptly. Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we strive to resolve this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it.
Warm regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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