Would give 0 stars if i could. I was initially really excited to get this purifier for Christmas last year - SAVE YOUR MONEY. I regret asking my family to spend their hard earned money on this trash c... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Poor customer service. Impossible to reach a person. They use stupid generic AI email replies. Impossible to change an address. Impossible to even log out on the website !!!
Tech issues CONSTANTLY and when reach out keep passing your around telling same steps been told that didn't work over and over and don't want to refund, when finally get refund they do not provide shi... もっと見る
企業が回答しました
This company is an expensive scam. I tried one of their wall diffusers on promotion, and then for health reasons found I could no longer have fragrance in my home. Trying to unsubscribe was a nightm... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
連絡先
W 1250 S 815, 84058, Orem, 米国
- www.trypura.com
1.3
ひどい
209件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 97％に回答しています
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この企業のTrustpilot 利用方法
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I am very disappointed with Pura and…
I am very disappointed with Pura and customer service. No one can help with questions. Directions are sent but do not help with problem. I feel if I could talk to a person all my problem would be solved. I have 2 diffusers and 8 scents but cannot get the scents to go with my subscription. No help.
2023年6月13日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
DO NOT BUY
Pura is one of the worst companies I’ve ever ordered from. I have now not received THREE orders and they refuse to provide me a refund, citing that it’s USPS’ fault not their own— even after providing proof from USPS directly that the error was in fact Pura’s fault. Sure the product is nice, but PLEASE AVOID. They will take you money and never refund you, and deliberately avoid all blame. Extremely dissatisfied. And I’m not alone! Look up their google reviews and you will see many more like mine. Not worth it. Period.
2023年5月26日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
They make it impossible to cancel you
They make it impossible to cancel you. Can't email them to cancel ... they expect you to Know your Order number which I don't know so I can't even log in to cancel and it's the biggest rip-off ever ... they have no phone number that you Can call and they don't seem to care that you are stuck in this endless 6 month Round Robin of being charged When you don't want to pay And not using the product?
2023年5月25日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
No customer service
I loved that I got my first one as a gift. It’s beautifully packaged like Apple packages their products. It easy to install and schedule. I thought it was such a lovely gift It works perfectly and smells great.
HOWEVER, I ordered a 2nd one. It has a little broken part. I searched for an hour to find a phone number, email address or a chat capability. Nothing. I feel extremely frustrated by this. Such a beautiful product with no customer service. Then I saw the reviews. I’m not alone.
I still love the product. Amazon has it. I trust them.
2023年5月13日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Pura Not Shipping
I plaCed an order on April 10 for a device and multiple scents. It is now 20 days later and I haven't heard from the company and I haven't received any product. What an awful company to do business with.
2023年4月10日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Customer service is terrible
Customer service is terrible. You can only talk through a chat, and they have their responses already written. They cannot help at all. Do not expect anything from them.
2023年4月26日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Same as numerous other reviews here…
Same as numerous other reviews here which i wish i read before investing in 5 units. It is near impossible to get refills... this is my third order and worst experience yet. My previous 2 orders took over a month to arrive. This time it has been six weeks and the order has still not shipped. Online support stated 2 items were out of stock and should be back in stock within 3-4 weeks. IF that is accurate, I will have waited 3 months for delivery. Absurd. I asked to cancel the out of stock items and ship what was in stock- they refused. They wouldn't work with me to resolve the issue, wouldn't cancel my order, wouldn't provide timing of shipment, wouldn't return my money.
2023年4月24日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
The products are great…..IF you get…
The products are great…..IF you get ever get them! Orders take a ridiculously long time to ship. I ordered something from their new Met collection and you would think these sets would be ready to go, given the amount of advertising they put into them. However, mine has yet to ship and customer service is like a ghost town. Also, instead of fulfilling current orders, they launch a new product that’s going to take precedence over any existing ones. I wish there was an alternative to this company.
2023年4月12日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
They don't care about their customers
Placed an order for two new scents. Almost two weeks later they were supposed to be delivered, USPS said that they were delivered but I never received them. I waited a few days to see if they would show up but they never did. I tried to contact customer support but they said it was a USPS issue and I needed to contact them and would need a report from USPS before they would even attempt to resolve. It's ridiculous for a company to require their customers to handle carrier issues. Love the diffuser but will be ordering all future scents from Amazon
2023年4月10日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
I placed my order with Pura on…
I placed my order with Pura on 19Mar2023. They were very quick to charge $74 for 4 items. Today is 03Arp2023 and nothing has shipped yet. Their online support stated 2 items were out of stock. I asked to cancel those and ship what was in stock and they refused saying once the order is placed nothing can be changed. They wouldn't work with me to resolve the issue, wouldn't cancel my order, wouldn't provide timing of shipment, wouldn't return my money. Their website doesn't show accurately which items are out of stock. There is no customer support number to call and speak to a live agent. This is a total scam. This will be my last order. Please be careful ordering any scents from them because you may not see your order or money.
2023年3月19日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
I bought two diffusers had them less…
I bought two diffusers had them less than a month and neither one works anymore. They won’t connect to the Internet they say off-line. Very disappointed. I will be canceling my automatic refills don’t buy it.
2023年3月28日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Unreliable service
The device is fine. App works. Trying to get your subscription scents is a nightmare. Month after month they've charged for products that arrive anywhere from 2-4 weeks after the charges are collected. Never a single response to support inquiries. Terrible customer experience and unreliable provider.
2023年3月24日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
My 1st order took a month to receive
My 1st order took a month to receive. My second order came in a couple weeks. my third order I am still waiting and it’s been 3 weeks now. There is no customer support number to call. This will be my last order. It’s too bad because I love the scents. Not worth the frustration.
2023年3月21日
自発的なレビュー
Pura からの回答
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
shipping takes FOREVER
Shipping is NEVER 2-5 days as described. Commutation is very hard and there is no way to get a hold of an actual person. A couple of scents have been wonderful and the exchange process was easy when I didn’t like one. Though the shipping!!!! It’s a two week process!!
2023年3月16日
自発的なレビュー
Pura からの回答
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
There are a number of issues with Pura
There are a number of issues with Pura. While the fragrances they offer are very nice, the devices themselves are very finicky. They constantly disconnect from from my WiFi network at which point you can’t turn them on or off. Sometimes all you need to do is re-launch the app. Other times you have to do a factory reset of the device. In either case it is an annoying waste of time and it occurs far to frequently. Another issue I have is the fragrance’s don’t last anywhere near as long as they claim. You won’t get anywhere near the 300 hours they claim even at the lowest setting. If you want to be able to enjoy the fragrance be prepared to spend a lot of money on refills. As I mentioned previously, the devices are finicky, the same is true for the app.
you must restart the app over and over again to connect to the devices, and the app is missing a key feature that would allow you to set the fragrance on a timer. The app allows you to set a schedule, but very often, people aren’t on a fixed schedule. For instance, my wife works at home as well as an office building. The days she works at home, varies from week to week. Setting a schedule for the Pura to turn on and off in her home office is useless. In order for her to enjoy the Pura fragrance, she must turn it on and off manually. The problem with turning it on and off manually is it’s easy to forget it’s on and it runs continuously until you remember to turn it off. If you do remember to turn it off, you will find that the app can’t connect to the device!! It makes no sense to me that the app does not have a timer function that allows you to specify how long you want it to run before it automatically turns off.
They should also offer vials that can be refilled with fragrance rather than having them ending up in landfills. Lastly, customer service is nonexistent. Good luck trying to get in touch with a human being if you have any problems. I can not recommend this product.
2023年3月9日
自発的なレビュー
Pura からの回答
Hello,
We truly appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about any issues you may have encountered with your Pura product, and we sincerely apologize for any frustration or inconvenience this may have caused.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement in our product quality and performance. We are committed to making things right for you, and to do that, we kindly ask you to contact our dedicated support team at Support@pura.com and provide specific product information. This will enable us to thoroughly investigate the issues you've faced and work towards a resolution.
Please note that, at this time, Pura does not offer phone support. However, our email support team is fully equipped to assist you promptly and effectively.
At Pura, our primary goal is to provide our customers with exceptional products and experiences. We deeply regret any disappointment you may have experienced and are committed to addressing your concerns promptly. Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we strive to resolve this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it.
Warm regards,
Why is there no phone number yo help
Why is there no phone number yo help. The cost of the device and fragrances warrants customer support if you want to keep customers and subscribers
2023年3月7日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Horrible communication
Horrible communication!
Horrible delivery service ! Horrible tech support ! I received 2 orders that were showing unfulfilled a month after I received them .
The product is not worth the money !!
I had to contact by chat to have my credit card removed ! I had 2 different chat agents tell me they removed my credit card ! How did the second one remove it if the first one did ??!!!
Don’t trust them !!! Horrible customer service for a very expensive not worth the money product !
2023年3月5日
自発的なレビュー
Pura からの回答
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
HORRIBLE On-going Experience
I punched a Pura set from their website back on Jan 28th. Here it is now MARCH 5th and I still do not have my product. According to them, I ordered a set with a fragrance(s) that was out-of-stock. Ok cool....As a month went by I was told, if my item did not make it back in stock within 30 days from the purchase date, that my order would be cancelled and a refund issued. Neither has happened. Customer "support" sends the same (what I believe to be automated email) every time I reach out. They have my money, yet I have no product! And there's been no update on the order. We are already 35+ days out since I purchased. This is ridiculous.
2023年1月28日
自発的なレビュー
Pura からの回答
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
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