Turner Motorsport レビュー 

Ordered on 4/14 was emailed on 4/16 that a part was missing. Was told it would be in and shipped 4/16. 4/18 label created not shipped. On 4/19 opened chat at 0830 EDT waited until 1030 on next available agent. Called to cancel order only menu option that worked was sales, they transferred me to support waited on hold 49 minutes, never answered so hung up. Received UPS notification at 9:32 pm EDT order was picked up. 5 days to ship order that was in stock when ordered. Recommend not doing business with this company, they are unresponsive on orders, hate to see what product support would look like.

Company says it will ship “today” doesn’t ship out today. Will put your order on hold until they can get it sourced. Customer service will put you on hold for long periods of time over simple issues. Generally a poor experience. Not sure if I caught them on a bad day or what. But I’m in for an hour and a half wasted on in time dealing with these people. DOUG was not helpful. James handled my request within 5 minutes after I hung up on Doug.

Ups accidentally mislabeled my packages and instead of TMS returning my package, they steal the item and exchange me an item $350 cheaper, then say they can’t find the item that was accidentally sent to them. Bad customer service, dishonest employees that will steal from you if they can get away with it. I’ve been ordering parts from TMS for years but not anymore. I will no longer do business with them.

Ordered a tire kit suggested by sales. When my “kit” was received, there was only a spare tire. When I communicated with Turner Motorsports they informed me a kit means the tire is included with a wheel, not a spare tire “kit”. For $470 make sure you shop around for a real kit for the same price. They come with spare, jack, lug wrench etc.so you can actually change a flat.

Ordered an OMP steering wheel in September of 2022. Every few months I get an email update that it will ship later and later. Today is March 5th 2023. The last email said March 1st. I clicked the shipping link inside the email and now it says March 27th. I'll be updating this review on March 27th... stay tuned!!

Absolutely garbage customer service.

I was looking to purchase a whole heap of interior trims and like any diligent person I inputted my car specs to filter through compatible parts.

When I soon came to realize post purchase is that Turners shows you things for you car that aren't even compatible even if it says there are.

Naturally I ordered $3000USD worth of items thinking I have done my part and selected the right gear according to their guidance yet this would be the start of my problems.

The order was dispatched and I received 2 defective products and 2 incompatible items. I followed up so many times about this mishap and they refuse to reply to any of my emails. Only as of today did they acknowledge to potentially process my refund if I ship the items back at my own expense! Shocking treatment it does not matter if you spend 300 or 3000 they treat you like trash because they know they can get away with it.

STAY ABSOLUTELY CLEAR FROM THIS PLACE!!!

Try Hubauer for your BMW parts, they seem decent and have the review score to back it up.

Because this company doesn't deserve anymore of my investment than I've already given, I'm pasting this from my Yelp review. Thanks.

Decent pricing, and some cool stuff...sometimes. That's about all I have to say about Turner that is good.
My impression is that they are affiliated with ECS, and seem to have taken the same politic when it comes to client care, which means, NONE.
I cannot tell you the amount of money I have spent at both firms, which really shouldn't matter (and clearly doesn't to them), only to be treated with complete apathy and disregard.
They constantly mislead on availability and shipping speed (currently still waiting for parts on Oct 13, ordered on the 1st that said they ship in 2 days), and do not take ANY responsibility or express any empathy for anything. Orders, house-part failures, you name it.
All I can say is that this business model may be successful for them, but sooner or later, enough of us will have had enough, and they'll be wondering why they're shuttering the doors and putting the race-cars on EBay.

Buyers beware. This company is a scam. Ordered item which they had listed as in stock. I received an email 2 weeks later saying the item was not in stock. So I called and spoke to an agent to cancel the order to get a refund and they wouldn't issue me a refund. Gave me a bogus excuse about the vendor they drop ship must cancel the order first. Uh, excuse me you sold me an item you don't have in stock and you are then telling me you have to wait for the vendor who doesn't have the item in stock in the first place to cancel the order before you issue me a refund? Get real. Had to a file a payment dispute from my payment institution to get my money back. Stay away from this company if you like your money.

Although I verified with Turner Motorsport that the brake pads I ordered would fit my vehicle, the pads that arrived did not fit correctly. They would not accept a return, even after a 40-minute phone call.

I purchased a skid plate kit from these people in March for a 2020 BMW M340 and specifically told them that my car had the high performance cooling kit with the extra oil cooler. I was assured several times that this was the skid plate for that car. Shipping was a nightmare and when received it was discovered that, in fact, this did not fit the specified vehicle. Customer service is horrible, The representative Chris Edith lied to me repeatedly then just blew off my attempts to contact him, ducked repeated phone calls and ignored all emails. I am now stuck with a worthless product and they refuse to refund the almost $700. Beware of doing any kind of business with these thieves.
Just as a follow up. They asked me to contact them to get a resolution. I did as they asked and they NEVER got ahold of me even though I was told management would contact me within 24 hours. Basically, I was told to go screw myself, in much ruder terms.

All around terrible experience with this company. The product I purchased from them broke my vehicle. Spent several weeks troubleshooting with them which they only allowed via email and even then I'd constantly have to ask for updates. In the end they put the blame on me and refused to provide a refund. I now have a product I paid for, that's not installed, that will cost me several thousand dollars in repair.

I ordered timing tools for Mini Cooper.
On and off the track Turner is great.

Great company. Ordered a 02 sensor for my 85' BMW 635csi during the holidays which got lost in shipping. Called them to advise that I never received the shipment. They got me another one out next day air no questions asked. Now that's what I call great customer service. Thank you guys!!

Matt McCarron is great to work with. He's really helpful. I would buy again from Turner Motorsport. Great prices.

Despite having to return a set of rear rotors twice because they were scratched, I’m giving Turner MS 5 stars for their customer service. They-Chris and Matt were very helpful during my calls, and Matt finally got me my rotors on the third try. I had a refund promptly credited to me as well which was appreciated. I will use TMS again for future purchases.

First class service and no trouble sending down here to Sydney Australia. Always a worry ordering parts 14000k away but these guys came through. Faster delivery than Melbourne to Sydney. Will definately call again.
K D
Australia.

Delay shipment and it take for every part to arrive. really bad experience to shop in this store

A great company always shows to be one when it comes to returns or part replacements. Turner Motorsports showed to be one.

My experience with tuner Motorsport was amazing their staff went beyond everything to Help me with what I needed I will definitely continue purchasing my stuff from this great company.
Thanks in advance

Helpful and knowledgeable staff. Great customer service. Fair pricing.
Turner is my go-to resource for parts and accessories for my e92 335is.