I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff wer... もっと見る
企業が回答しました
I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... もっと見る
企業が回答しました
Great service from the Southampton team. Booked a tipper truck online and dropped into the office the day before hire to complete the licence checks and general information. As a result, the pick... もっと見る
企業が回答しました
企業情報
U-Drive | Car, Van, Minibus & Truck Hire について
当該企業による記述
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
連絡先
Fancy Road, BH12 4QH, Poole, 英国
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
優良
6157件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
Great customer service, quick and efficient, the cars and avns are always spotless when they are given to you. And throughly go over the condition of the vehicle and its specs
2025年5月3日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for your great review. We're really glad to hear you found the service efficient and the vehicles spotless. Taking the time to go over the condition and specs is important to us, so it's great to know that stood out. We appreciate your feedback and hope to see you again soon.
Kind regards,
U-Drive Customer Service
Easy moving!
Hired a van for house move. Served by Ty. I found the whole experience easy and Ty and the team that day were extremely friendly and personable. Thanks to Ty, the admin side of the van (boring!) was made very easy and bearable. For that thank you very much.
Pricing is fair, and the 24hr key drop off makes it very helpful in an already stressful time.
2025年5月2日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for the fantastic review and 5-star rating, Nicole. We're so pleased to hear the team, especially Ty, helped make the process smooth and stress-free during your move. It's great to know the 24-hour key drop-off added some extra convenience too. We really appreciate your kind words and hope to welcome you back next time you need a vehicle.
Kind regards,
U-Drive Customer Service
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Harry,
Thanks for the great review! We're glad you had a helpful and efficient experience, we'll be sure to pass on your kind words to the team. Looking forward to helping you again next time.
Kind regards,
U-Drive Customer Service
Ty was so helpful and efficient
Ty was so helpful and efficient
He even found my phone for me, lost in the recess of my car
Top guy, you are lucky to have him
A really great example of someone who knows what great customer service is
Thank you Ty
Thx Tim
2025年4月17日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for the fantastic review and 5-star rating, Tim. We're so pleased to hear Ty was able to help, not just with your hire, but also with recovering your phone! He’ll be chuffed to know his customer service stood out. We agree, he’s a real asset to the team. Hope to see you again soon!
Kind regards,
U-Drive Customer Service
Everything was very good and the…
Everything was very good and the service was wonderful with Lauren always being excellent!
Thank you
Nikolaos Ziogas
2025年4月3日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for the great review and 5-star rating, Nikolaos. We're pleased to hear everything went smoothly and that you received wonderful service. Lauren will be thrilled to hear your kind words. We look forward to welcoming you back again soon.
Kind regards,
U-Drive Customer Service
Excellent experience
Excellent experience - sorted us out with a vehicle at the last minute during an extremely busy home buying/selling period. Lauren was the point of contact at the desk and was friendly, engaging and helpful. Everything was very clearly explained, quick and professional.
2025年3月28日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Ben,
Thank you for your fantastic review and 5-star rating! We're really glad we could help during such a busy time. Lauren will be pleased to hear your kind words. It's great to know everything was clear, quick, and professional. We hope to see you again!
Kind regards,
U-Drive Customer Service
All sound, highly recommended
First line of contact is excellent, flawless attention at desk, all clearly explained and very transparent in policies of damage and insuring waivers. The company has very strict procedures in vehicle checks and inspection of pre-existing damage to protect both customer and company. Vehicles can't be faulted and the prices are more than reasonable. Definitely repeat if needed again.
2025年3月28日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Jonathan,
Thank you for your review and 5-star rating! We're so pleased to hear you had a positive experience from start to finish, and that our team, procedures, and pricing all met your expectations. We’d be glad to welcome you back anytime!
Kind regards,
U-Drive Customer Service
Good and friendly staff.
Good and friendly staff.
I had a great customer service when picking up a small van. The staff was amazing whilst explaining the process-very friendly, warm and beaming with positive energy (you rock TY!)
Returning the van, another staff-Nathan-was also friendly and helpful.
2025年3月30日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for the fantastic 5-star review, Alvin! We're so glad to hear that Ty and Nathan provided such great customer service and made your experience smooth and enjoyable. We'll be sure to pass on your kind words to them. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
We have a number of vehicles on hire…
We have a number of vehicles on hire from U-Drive and on the rare occasions that problems arise they are swiftly responded to and dealt with.
Special thanks to Graham and Emma for their continued help.
Would recommend.
2025年3月21日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for your review, James. We're glad to hear that our team, especially Graham and Emma, have been able to assist you promptly when needed. We appreciate your continued trust in U-Drive and look forward to supporting you in the future.
Kind regards,
U-Drive Customer Service
It was nice experience with them highly…
It was nice experience with them highly recommended thanks
2025年3月21日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi,
Thank you for your review and 5-star rating! We're glad you had a great experience with us! We appreciate your recommendation and hope to assist you again in the future.
Kind regards,
U-Drive Customer Service
Straightforward & Easy
Friendly and helpful. Even let me connect to Lauren's mobile to provide proof of address. Thanks lozza! Used before and will use again in the future when the need arises.
2025年3月14日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thanks for your review, Pete. Lauren will be thrilled to hear your kind words! We're glad she could assist and make the process smooth for you. Look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Great value vehicle rental and friendly staff
U drive in Bristol has been my go to for vehicle rental for a few years now. Good prices and vehicles with no fuss
2025年3月18日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thanks for your review and 5-star rating, Alex! We're thrilled to be your go-to for vehicle rentals in Bristol. Glad to hear you find our prices fair and the process hassle-free. See you again next time!
Kind regards,
U-Drive Customer Service
Kayleigh was a pleasure to deal with…
Kayleigh was a pleasure to deal with and the team I find are always helpful and efficient. Always use these guys and never had a negative experience.
2025年3月9日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for your kind words, Chris! We're delighted to hear that Kayleigh and the team have always provided you with a helpful and efficient experience. We look forward to seeing you again.
Kind regards,
U-Drive Customer Service
As our second time for hiring from…
As our second time for hiring from U-Drive we did not encounter any issues from obtaining the minibus to returning and surely we will continue to hire from you when we need to hire a minibus
2025年3月8日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for your great review and 5-star rating! We're so happy to hear that your second experience with U-Drive was just as smooth as the first. We look forward to helping you with your minibus hire needs again in the future!
Kind regards,
U-Drive Customer Service
Very fast and efficient service
Very fast and efficient service, was in desperate need of a large van, popped in and got a van with in 30 mins, the guys were brilliant, from start to finish would deffo recommend
2025年3月5日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Daniel,
Thanks for the fantastic review and 5-star rating! We're glad we could get you on the road so quickly when you needed a van. Our team always aims to make the process smooth and efficient. We appreciate the recommendation and hope to see you again in the future!
Kind regards,
U-Drive Customer Service
Experience service and brand new van
Excellent service from the customer advisor and brand new van offered with a fair price
2025年3月7日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Emmanuel,
Thank your great review! We're glad to hear that you received excellent service and were happy with the brand-new van. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Friendly greeting with great advice on…
Friendly greeting with great advice on what van to choose. Would recommend in a heartbeat. Thank you to Ty for your help. Great customer experience.
2025年3月5日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Hi Jayne,
Thank you for the fantastic review and 5-star rating! We're thrilled to hear that Ty was able to help you choose the right van and provide a great customer experience. We appreciate your recommendation and look forward to assisting you again!
Kind regards,
U-Drive Customer Service
Well maintained and efficient
The SWB van we hired from the Bristol (Horfield) branch was well maintained and clean. The pick up and drop off procedures were carefully explained and efficient (thank you Asha). We definitely recommend.
2025年2月21日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for the great review and 5-star rating, Alison! We're glad to hear that the van was in great condition and that Achia provided efficient and clear service. We appreciate your recommendation and look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Prompt and polite service
Prompt and polite service. The guy that served me was a legend. Thanks for all the help Ty
2025年3月1日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for the fantastic review and 5-star rating! We're glad to hear that Ty made such a positive impact on your experience. We’ll be sure to pass along your kind words to him. We look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Great service
Great service, good brief from the team on how to use the vehicle and key terms and conditions. Easy to hire and return the vehicle. Highly recommend and will use again.
2025年2月23日
自発的なレビュー
U-Drive | Car, Van, Minibus & Truck Hire からの回答
Thank you for your fantastic review! We're glad to hear the team provided a clear handover and made the hiring process easy for you. We appreciate your recommendation and look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。