Uncle レビュー 629

TrustScore 5段階評価の4.5

4.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Been living at UNCLE Southall since 2022 and amazing place. Most biggest one-bed apartment ever I lived in London. No doubts despite the price. I have been enjoying this place. Very close to Heathrow... もっと見る

5つ星のうち5の評価

Mark has been the most helpful person in uncle southall he has gone above and beyond my expectations to solve all my problems . He is head of maintenance dept.but looks after all the maintenance... もっと見る

5つ星のうち5の評価

Just to say a very special thank you to one of the service team staff called Ben. Who does his upmost to support the residents at Uncle. Have called on him several times whilst super busy he was alway... もっと見る

5つ星のうち5の評価

Not physically moved in yet so can’t comment on that, but the whole viewing and application process with Liv and the team couldn’t have gone more smoothly!! From our initial viewing less than one w... もっと見る

企業情報

  1. 不動産業
  2. 家具付きアパート ビル

さまざまな外部ソースから提供された情報

The rental market is broken. Renters get a bad deal and there’s little trust between participants – everyone suspecting each other of self-interest and misinformation. Uncle is here to fix it, offering a name you can trust, genuinely good quality homes and managed buildings with on-site managers. Consistent, professional and straight-dealing, Uncle is the solution for a market that’s characterised by misrepresentation and shoddy practices.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

629件のレビュー

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5つ星のうち5の評価

UNCLE Wembley - would recommend!

Myself and my girlfriend lived in UNCLE Wembley for 2 years and thoroughly enjoyed our time there! We lived in one of UNCLE’s beautiful flats with views across London. All of the appliances were brand new and the furniture was in immaculate condition. One of the great things about living at UNCLE was the staff. They were always friendly and on hand to help out if we had any questions, they also managed parcel deliveries for us. The gym down stairs was also great. I would highly recommend UNCLE Wembley.

2024年7月31日
自発的なレビュー
5つ星のうち1の評価

Useless Reception

I don't understand how busy the lettings team are? I have been contacting them numerous times, with most of the calls being unanswered or the agent promising me to send me an email that never reaches my mailbox. In the meantime, I have contacted Foxtons who are also in charge of their properties but they were denied entry to take a video of the property as I registered with UNCLE first and must go through an agent from UNCLE. I dont understand, IF U ARE BUSY LET SOMEONE ELSE DO IT, REPLY MY MESSAGES, STOP PROMISING THAT U WILL SEND ME ANYTHING WHEN U CANT.

2024年8月6日
自発的なレビュー
Uncle ロゴ

Uncle からの回答

Hi Ryan,

We're sorry for the delay, and understand your excitement to move to UNCLE, but our teams are only human. We know our team had a good chat with you on Monday and while you're waiting to hear back on final flat options, in our busy season sometimes replies can take 24 hours.

That said, we've checked in and the team have reached out today on email, phone and whatsapp. If you get back to us, we'll do our best to find you the best apartment and get you moved in.

We're looking forward to finding you the best apartment and to sorting this out for you quickly.

If you have any further questions, we know you have our teams direct number so feel free to reach out.

Best,
UNCLE

5つ星のうち5の評価

Uncle Stockwell is an amazing place to…

Uncle Stockwell is an amazing place to live in London. 

Great neighbourhood, close to Battersea Power Station. I also have a beautiful view from my windows.

Only around 10-15 minutes walk to 2 underground stations: Stockwell & Nine Elms.

Giuliana and Duncan as all team are very friendly. You feel there like at home. 

The building has a gym and co-working space (great if you work sometimes from home). 

I can definitely recommend Uncle Stockwell to everyone.

2024年7月15日
自発的なレビュー
5つ星のうち4の評価

Excellent Experience at Uncle Stockwell (Thanks Giuliana!)

I recently rented a flat at Uncle Stockwell and had a fantastic experience. The property itself was top-notch: very clean and in excellent condition. It made for a comfortable and stylish living space.
But what truly impressed me was the staff. Everyone I interacted with was friendly and helpful, but I especially want to give a big shout-out to Giuliana. She went above and beyond to ensure I had a smooth move-in process and was always there to answer any questions or concerns I had. Her friendly and supportive nature made a big difference in my settling-in experience.
Overall, I highly recommend Uncle Stockwell. It's a great option for anyone looking for a clean, modern flat with exceptional service. Thanks again, Giuliana, for making my stay so enjoyable!

2024年6月29日
自発的なレビュー
5つ星のうち2の評価

Unreasonable Fees

We left UNCLE after 12 months after they tried to abusively increase the rent (+15%), despite the local tube station closing for 6 months. When trying to get our deposit back, they deducted an additional £300 for unreasonable fees, even though we paid before their £323 professional cleaning fee.

2024年6月14日
自発的なレビュー
5つ星のうち5の評価

The best place we’ve ever lived- hands down (Uncle Wembley)

This has hands down been the best place I’ve ever lived. From when myself and my partner moved in 3 years ago until now, everything has been smoothly run and we’ve been treated like family.

When we first viewed Uncle we fell in love with the gorgeous interiors. It’s very modern and has all the amenities you would want and more- my personal favourite is the huge light up mirrors in the bathroom with warm and cool lighting.

The apartments themselves are some of the largest I’ve seen in London and I did quite a lot of viewings prior to viewing in Uncle. You get a lot for your money compared to other companies in Wembley - also every apartment has a huge balcony which is a massive bonus.

The roof terrace is awesome, mostly use it in summer and the gym is well equipped and is about to get bigger which is exciting. One thing that drew us to Uncle was the basketball court downstairs, as my partner is a big basketball fan. It’s very unique, I’ve never seen any building have one before.

What makes Uncle the best however is the people. Not only the staff, but also the residents. People are super friendly, have chats in the lift and drinks on the roof. There’s a wide variety of people living here of all different ages and backgrounds and many people who have moved from abroad. I would say there’s a fair amount of young people living here, which is great for us as we’re in our 20’s. We’ve actually become best friends with our first neighbour we had here in Uncle.

The staff at Uncle are the main thing that has kept us here. They treat us like family. Nothing is ever too much of a bother and they’re always open to new ideas and suggestions. Everyday we have a little catch up at reception and they remember the little things about us. Unlike private landlords, issues are fixed pretty much next day by the maintenance team.

We’ll be moving out soon as we’re moving abroad, but I’m really really sad to go, as Uncle feels like a part of my identity now. We’ll miss the team so much and the friends we made here.

If you’re unsure about whether to come for a viewing, do not hesitate, it was one of the best decisions we’ve ever made. Love you Uncle!!!!!

2024年6月12日
自発的なレビュー
5つ星のうち5の評価

Thank you UNCLE Wembley

I would really like to thank UNCLE Wembley and the amazing team managing this wonderful property.
We are on our fifth year of living here and there hasn’t been a single downside. The team is absolutely amazing, they are caring and kind. The building itself is gorgeous.

2024年6月12日
自発的なレビュー
5つ星のうち5の評価

UNCLE SOUTHALL

We've been at UNCLE Southall since January 2022 and loving our time and experience; and ready to renew.

Everything about UNCLE is great so far - the flat, the facilities, cleanliness and most importantly the staff (from Emma and Tom to Oshe and Ayanna) are friendly and responsive. We also appreciate the effort UNCLE puts in to create a sense of community.

The other thing that we enjoy most is the communications - not only that we find them useful and timely, we enjoy reading them because of their unique way of writing.

Thanks UNCLE!

2024年5月30日
自発的なレビュー
5つ星のうち2の評価

Uncle Southall

This review concerns Uncle Southall, and before I list the bad stuff here are the good things about the building:
-The flats are high quality in a high specification building. It was completed in the last 3 years, and with double glazing and insulation the flat is easy to heat.
-The ventilation is also great
-Generally a quiet building

The bad stuff:
-Unbreakable 6-12 month contracts
-There were issues with the lifts/internet over several months in 2023 - no refunds offered.
-The move out cleaning fee will be taken from your deposit even if you leave the apartment in a spotless condition.
Old school landlord practices.

2024年4月30日
自発的なレビュー
Uncle ロゴ

Uncle からの回答

Hi John,

First of all, let's start by saying that we're truly sorry your experience at UNCLE Southall wasn't quite up to our usual standards. As we really, really hate letting residents down, we wanted to take a minute to address the points you've made one by one.

That said, we know review forums aren't the best place to have these types of conversations, and we always prefer to speak directly if you do want to reach out to us.

First up, we know that sometimes residents want to end their tenancy early, but the reality is that it just isn't possible for us to accommodate that every time a request is made. If we did, we wouldn't be able to build our properties to such a high standard or create the type of coworking and gym facilities that we hope you enjoyed in your time as a resident; it just isn't sustainable. We do ask that residents stick to the contracts they signed (that's why we make them so clear and easy to understand).

We know the internet had some challenges early on, but we are confident it's been fixed since November 2023. Of course we're sorry that there wasn't more we could do until the correct engineer came out to fix it, and we're constantly working with our utility providers to make sure that when things do go wrong, we get the best possible support from them to get things fixed quickly.

The same can be said about the lifts, as we know there was a period when lifts were down and our partner at that time was not able to fix them. We're pleased to say that we took on board feedback from residents who told us that wasn't good enough, we switched partners and since then the lifts have been working well.

In terms of cleaning, we know that you did clean the flat and we do appreciate the effort you went to. That said, we think it's important that all new residents get to walk into their new home for the first time and find it cleaned to a top-notch professional standard (as would have been the case when you moved in). We're upfront with all residents that professional cleaning is required, and we hope you can appreciate why.

We know that things don't always work, and whenever we can control the issue, we're proud to say our in-house teams respond as fast as humanly possible. But sometimes we rely on outside providers, and unfortunately the experience isn't always quite as we'd like it.

It sounds like you had a few of those in your time living with us, and we're sorry. But we're glad you enjoyed the high-spec flats in a brand new building and its quiet spaces.

Thanks so much,
The UNCLE team

5つ星のうち5の評価

Great experience moving in!

Great experience moving into the Stockwell building. Harry has been very helpful with the whole process and answering all my questions about the contract etc, Duncan and Kieran were very welcoming and Paul who does the maintenance helped get all of my belongings into the flat. Couldn’t be happier to have moved in today!

2024年5月21日
自発的なレビュー
5つ星のうち1の評価

Staff are never on reception

Staff are never on reception, try contacting them via email or phone and be prepared for a long wait. Lifts are out of order more than they work. Cleaning is substandard throughout the building, and the general state around the exterior is frankly an embarrassment.

2024年4月15日
自発的なレビュー
5つ星のうち4の評価

#UncleSouthall

#UncleSouthall

Living for just under a year now, truly find this as one of the best apartment buildings in London and they made it affordable too. The staff on campus is very helpful and friendly.

2024年4月3日
自発的なレビュー
5つ星のうち5の評価

Uncle is the perfect home for a pet…

Uncle is the perfect home for a pet parent!

They take extra care to ensure you are happy, safe and cared for.

Our experience here has been great since our very first visit. The onboarding process was seamless and exciting, which is uncommon in the current rental market.

Since moving in, I have been blown away by how far they will go to ensure your concerns are addressed. When we first moved in, we had trouble with our fridge, which was resolved within the day.

If you're looking for somewhere central, quiet, clean, friendly and exciting- go for Uncle!

2024年4月2日
自発的なレビュー

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