Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful... もっと見る
所在地
所在地を変更Meir Heath Garage, ST37PG Stoke-On-Trent, GB
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Ive totally updated this review. Initially things didnt go so grand-but some great people at V12 sports turned it around. Took a few days but happy in the end, car fixed and the warranty paid for i... もっと見る
企業が回答しました
The dealership had a good atmosphere, and the showroom was welcoming. The staff were great to deal with during my visit. I would return to V12 Sports and Classics Stoke-on-Trent in the future when sea... もっと見る
企業が回答しました
Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... もっと見る
企業が回答しました
4.2
ほぼ満足
974件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not Trust Worthy
I called them 3–4 times before travelling all the way from Slough to their warehouse, and each time I was told the car was in perfect condition. However, when I arrived, I found several issues that had never been mentioned to me.
The car only had one key because the second key was lost, there were chips on the windscreen, one front tyre was in very poor condition, and there were scratches and paintwork on one of the doors. Every time I raised these issues, the response was simply, “It’s a used car.”
I understand that used cars can have wear and tear, but the problem is that these issues were not disclosed honestly before I made the journey. If I had been told the full condition of the car in advance, I would not have wasted my time travelling there. I would not recommend them because I felt important information was deliberately hidden. If you still want to buy from them, ask for all the documents and details via email. My car even has two yearly services missing in the log book, which was never told.
2026年7月4日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
We always encourage customers to ask any questions they may have and our vehicles are available for customers to view and inspect before making a purchase decision. As with all used vehicles, there may be signs of previous use, and we aim to provide as much information as possible regarding a vehicle’s condition and history.
We appreciate your comments and will take them on board as we continue to improve the information provided to customers. If you would like to discuss any outstanding queries regarding the vehicle, please contact our team directly and we will be happy to assist where possible.
Jack handled all the purchase…
Jack handled all the purchase requirements, test drive, MOT, etc with a professional and courteous manner.
He made it all very smooth.
Thank you
2026年7月2日
V12 Sports And Classics - Stoke からの回答
We're pleased to hear that Jack provided a professional and smooth experience for your purchase at V12 Sports and Classics Stoke-on-Trent. We appreciate your kind words and five-star rating. Thank you!
Excellent professional
Excellent professional. I was hope more free gifts are incorporated in a purchase such as full fuel tank or free three days insurance at V12 classics expense.
2026年6月21日
V12 Sports And Classics - Stoke からの回答
Isaac, we're thrilled to hear that you found our service excellent and professional at V12 Sports and Classics Stoke-on-Trent. Thank you for your five-star rating and thoughtful feedback. We appreciate your suggestions regarding free gifts, and we will certainly consider them to enhance our customers' experience. We look forward to welcoming you back in the future!
Great experience
Would've given 5 stars were it not for the fact that we were given a free tracking device and promised a portable tag for tracking the vehicle on our mobiles. Jack even showed us a demo of the one he had on his own phone. However this has never appeared and despite following it up with the showroom, it still hasn't appeared that has left us a bit annoyed.
**Happy to update to 5 stars as we received a call from Sophie following up on our review. She was very helpful and sent out the missing tag and documents.
2026年3月31日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your review and thank you for providing us with further details, your peace of mind pack has been posted today and we apologies for the delays you experienced however, we are really glad we could help you in the end.
Enjoy your new car, wish you many happy years of miles with smiles.
Cowboys!
If it would allow me I wouldnt pick a star!
We went here to purchase a grandlandx. we went back a couple of times to test drive then with our 3 children and carseats to make sure they fit. Test drive went okay, children for so we went ahead and brought it, it took a while to go through all the paper work and we were paying it in full so god help if it was finance. They kept trying sell us additional add ons too (tracker, additional shine on paint work etc).
Anyway this car was picked up Monday 18th may (evening) and broke down on myself and my children 21st may. WET BELT SNAPPED!! The AA man who came to me said they would do known that needed doing over 6 months ago.
Cowboys!!
Anyway long story short the car we rejected and after along wait 4 weeks after it was brought we have had a full refund!
Stay clear guys I wish I listened to my gut!
2026年5月18日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Amanda, we are deeply sorry to hear about your experience at V12 Sports and Classics Stoke-on-Trent. We completely understand how upsetting and inconvenient this must have been for you and your family. Your feedback regarding the wet belt issue and the sales process has been noted, and we will review this internally to ensure improvements are made. We are glad to hear that the matter was resolved with a full refund, but we sincerely regret the stress and frustration caused. Thank you for taking the time to share your experience with us.
Bought a car recently
Bought a car recently. Had no problems with the car but, due to unforeseen circumstances i had to sell the car. Now I have been told i cannot cancel the warranty as it has to be cancelled within 14days of taking it out. And i have been informed it’s in the contract. What a load of nonsense. I can not predict the further. Warranties should be allowed to cancel whenever. I have never come across this. So that’s £123 a month I need to pay or the full £1457. And that loads of money i need to pay when i don’t even own the car anymore. And the after sales is rubbish. I have not managed to speak to the dealer who sold me the car since i bought it. Their calls keeps going to a call centre. And the email i was given for the dealer was incorrect.
2026年6月12日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Saima, we are sorry to hear about your dissatisfaction with the warranty cancellation process and the challenges you experienced with after-sales support. we appreciate your feedback and will review our communication to ensure clarity in the future. Regarding the difficulty in reaching the dealer, we apologise and encourage you to contact our customer service team directly so we can assist you further. Thank you for sharing your experience with us.
V12 Sports And Classics - Stoke からの回答
Thank you, Amanda, for your five-star review! We're thrilled to hear you received fantastic service from James. We hope to assist you again soon at V12 Sports and Classics Stoke-on-Trent.
Im a returning customer to V12
Im a returning customer to V12. They handled my sale 4 years ago and again they were brilliant. All the staff were polite and courteous and the sale was completed easily and without any fuss.
2026年5月26日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
We're thrilled to hear about your positive experience as a returning customer at V12 Sports and Classics Stoke-on-Trent, Raymond. It's great to know our team maintained the same high standards you experienced 4 years ago, making the process smooth and hassle-free. Thank you for your wonderful review and the five-star rating!
Nice garage car well prepared and…
Nice garage car well prepared and presented , no fuss all good
2026年5月26日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
We're glad to hear you were pleased with the car's preparation and presentation, Alistair, and that your experience was smooth and hassle-free. Thank you for taking the time to leave us a review and for the four-star rating!
Seyyed and Lee have been a pleasure to…
Seyyed and Lee have been a pleasure to do business with. From the moment we walked in, the process was smooth until the end. Happy to recommend this dealership. Great customer service and overall vibe.
2026年5月24日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Adesh, we're thrilled to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent. Thank you for your glowing review and the five-star rating. Seyyed and Lee will be delighted to know they made such a great impression. We hope to see you again in the future!
Amazing service
Amazing service, so much patience and so accommodating with my needs I actually can’t thank you all enough
2026年5月24日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
We are thrilled to hear about your amazing experience at V12 Sports and Classics Stoke-on-Trent, Dory. Our team takes pride in being patient and accommodating, so it is wonderful to know we met your needs. Thank you for your kind words and the five-star rating!
Excellent and Professional service from…
Excellent and Professional service from James and Harry - highly recommend.
2026年5月21日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you, David, for your fantastic review and five-star rating! We're delighted to hear that James and Harry provided excellent and professional service. Your recommendation means a lot to us, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
V12 Sports And Classics - Stoke からの回答
We're thrilled to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent, Leah. Seyyed will be delighted to know he made such a great impression. Thank you for your wonderful review and the five-star rating!
Bought a Tesla Model 3 from V12 Sports…
Bought a Tesla Model 3 from V12 Sports and Classics on 14 April. The same evening I noticed a fault/noise caused by broken aero covers, recorded a video, and reported it straight away by phone and email.
Over three weeks later, the issue is still unresolved. Communication has been poor, emails have not been properly answered, and I feel I’m being passed around rather than helped.
Disappointing aftersales experience, especially for a fault reported on the day of purchase.
2026年4月14日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
We are sorry to hear about your experience and the issues you have faced following your vehicle purchase. Thank you for bringing these concerns to our attention, as customer satisfaction is very important to us. Please get in touch with us directly so we can address your concerns promptly. Kind regards, V12 Sports and Classics.
Bought a Tesla Model 3 from V12 Sports…
Bought a Tesla Model 3 from V12 Sports and Classics on 14 April. The same evening I noticed a fault/noise caused by broken aero covers, recorded a video, and reported it straight away by phone and email.
Over three weeks later, the issue is still unresolved. Communication has been poor, emails have not been properly answered, and I feel I’m being passed around rather than helped.
Disappointing aftersales experience, especially for a fault reported on the day of purchase.
2026年4月14日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for sharing, Rich. We value your feedback and will review the situation to ensure that it is addressed promptly. Please feel free to reach out to us directly so we can assist further.
Aftersales complete joke do not buy…
Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswerd .
Fantastic at pushing sale through but once you drive away your on your own .
2026年2月12日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
David, we are sorry to hear about your disappointing experience with our aftersales service. We understand how frustrating it can be to face delays in communication and we apologise for any inconvenience caused. Your feedback is valuable to us and we will ensure it is reviewed thoroughly to improve our processes. Thank you for bringing this to our attention.
Volvo purchase
Lee and James provided great service and did everything they could to get the best price on my part exchange.
2026年4月22日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Russell, we're thrilled to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent. Thank you for sharing your kind review and the five-star rating. Lee and James will be pleased to know their efforts made such a great impression. We look forward to welcoming you back in the future!
Pleasant experience
Came to look at a car today and seyyed and Jame went above and beyond to sort everything out for me thanks guy 👍
2026年4月18日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
We're thrilled to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent. It's wonderful to know Seyyed and Jame went above and beyond to assist you. Thank you for sharing your review and for the five-star rating!
Worse company ever to buy a car from…
Worse company ever to buy a car from don't touch with a barge pole. Bought a car end of October 2025 it's being in the garage more than at home and guess what the warranty doesn't cover it
2026年4月15日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for sharing your feedback, Kelly. We are sorry to hear about your dissatisfaction with your experience at V12 Sports and Classics Stoke-on-Trent. We understand how frustrating it must be to face issues with your car and we regret if the warranty has not met your expectations. If you would like to discuss your concerns further, please reach out to us directly, and we will do our best to assist you. Kind regards, V12 Sports and Classics Stoke-on-Trent.
Great garage, big thanks to Jack!
From the minute I walked in Jack made me feel at ease and was very welcoming. Nothing was too much trouble and all questions were answered. Jack was very friendly, as were his colleagues. Would highly recommend, love my new car after a great deal. 5*
2026年2月24日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Becki, we're thrilled to hear about your experience at V12 Sports and Classics Stoke-on-Trent. Jack and the team will be delighted to know they made you feel welcome and at ease during your visit. Thank you for your kind words and the five-star rating. We’re so pleased that you’re enjoying your new car, and we hope to see you again in the future!
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