The dealership had a good atmosphere, and the showroom was welcoming. The staff were great to deal with during my visit. I would return to V12 Sports and Classics Stoke-on-Trent in the future when sea... もっと見る
企業が回答しました
所在地
所在地を変更Meir Heath Garage, ST37PG Stoke-On-Trent, GB
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Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... もっと見る
企業が回答しました
James was friendly and knowledgeable, which made the whole process much easier. He took the time to explain everything clearly and helped us find a deal that suited our needs without any pressure. I f... もっと見る
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Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... もっと見る
企業が回答しました
4.2
ほぼ満足
975件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Customer Service
We purchased a Ford Kuga ST Line X PHEV on the 31st January. The service was fantastic! We only came to have a look around and even though they were incredibly busy, they made us feel welcome and let us get a closer look at some cars. Amazingly after a while deciding and negotiating 😉 We drove away that day with the car. They even stayed open late to get the deal done. Thanks to the whole team in that day, special mention to Ammar for being patient with us and to Greg for even offering to buy in a pizza for our son. Couldn't have been happier with the service. Greg, look after that Cosworth if you buy it 😁😉
2026年1月31日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Simon, thank you for your wonderful review and five-star rating! We are thrilled to hear about your fantastic experience at V12 Sports and Classics Stoke-on-Trent. It's great to know that Ammar and Greg went above and beyond to ensure you felt welcome and supported throughout your purchase. We will certainly share your kind words with the team. Wishing you many enjoyable journeys in your Ford Kuga ST Line X PHEV, and we'll remind Greg to take good care of the Cosworth if he decides to go for it! Best regards, V12 Sports and Classics Stoke-on-Trent.
Don't pay the holding deposit
Avoid paying the holding deposit if you can . They say it's fully refundable. It took me a lot of hassle to get it back. First I was promised that it was going to be refunded. It didn't. I asked again over the phone. I was told it had been processed and should have arrived on my account in 2 days. It didn't. I emailed. No reply. I emailed again. No reply again. Left a negative review here. Called them liers and scammers. I got a response within hours. Jordan saved the day, but the 1 star rating remains. Being lied to by two separate person suggests this was not a one off situation.
2026年2月3日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your feedback. I want to reassure you that our reservation fee is always fully refundable, and we are genuinely sorry if there has been a delay on this occasion. This isn’t the level of service we aim to provide. I’ve asked our team to prioritise this, and someone will be in contact with you as soon as possible to resolve the refund and make sure everything is put right. Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Great experience.
Great experience.
Seyyed was very helpful and absolutely over the moon with Tesla we bought
2026年2月16日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi James, thank you for the fantastic review and five-star rating! We are thrilled to hear about your great experience at V12 Sports and Classics Stoke-on-Trent and delighted that Seyyed was able to assist you. Enjoy your Tesla, and we hope to see you again in the future! Best regards, V12 Sports and Classics Stoke-on-Trent.
Well presented company staff where…
Well presented company staff where great , very pleased with my car purchase today , other companies try to keep you hanging around for a long time but was happy to be all done in around an hour
2026年2月15日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Brett, thank you for your wonderful review and five-star rating! We are thrilled to hear you were pleased with your car purchase and that our team provided a swift and efficient service. Your kind words mean a lot to us, and we hope you enjoy your new car. Best regards, V12 Sports and Classics Stoke-on-Trent.
James was very helpful,they offered me…
James was very helpful,they offered me a fair deal on my part exchange…brilliant service
2026年2月14日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Bogdan, thank you for your fantastic review and five-star rating! We're delighted to hear that James provided brilliant service and you were happy with the fair deal offered on your part exchange. We look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
3 months of HELL
Ongoing issues still not resolved after nearly 3 months. Same script response every time you call them.
Absolute joke of a garage that even has a review page on FB that’s not connected to them. Once they have your money, the customer service disappears with it. AVOID AT ALL COSTS.
2026年2月14日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for sharing your experience. We never want any customer to feel unheard or unsupported, and we understand how frustrating it can be when things don’t go as expected.
Please be assured that we do take concerns like yours very seriously. Whenever an issue is raised, we carry out a thorough and fair investigation in line with consumer rights guidance.
This includes reviewing all evidence carefully. While we can’t discuss the details of your case publicly, we want to reassure you that we remain committed to doing what’s right for our customers. Our team is here to help, and if you would like to continue the conversation directly, we are more than willing to talk things through and offer support.
Thank you again for taking the time to leave your review.
James was fantastic
James was fantastic, Super friendly, helpful and extremely knowledgeable. I would highly recommend V12
2026年2月8日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for the wonderful review, Clarke. We’re delighted to hear that James provided you with a fantastic experience. Your kind words about his friendliness, helpfulness, and knowledge mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
Visited V12 Motors this morning in…
Visited V12 Motors this morning in Stoke. Had a few issues that Seyyed and Steven ironed out straight away. Great service and price , with plenty of optional extras discussed. Happy customer on way home in my new car.
2026年2月7日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your fantastic review, David. We’re delighted to hear that Seyyed and Steven were able to assist you promptly and that you are happy with the service and price. We hope you enjoy your new car and look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
Wealth with James- would use the…
Wealth with James- would use the company again 100%
2026年2月5日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your review and five-star rating, Robert. We're thrilled to hear you had such a positive experience with James and appreciate your kind words. We look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
A very easy sales experience.
A very easy sales experience.
The salesman (James) wasn’t pushy at all which was a relief.
All done in less than 2 hours.
Good experience from start to finish.
2026年1月31日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Phil, thank you for your fantastic review and five-star rating! We're delighted to hear you had a smooth and enjoyable sales experience at V12 Sports and Classics Stoke-on-Trent. It's great to know James provided a professional and pressure-free service. We truly appreciate your feedback and look forward to assisting you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Amazing service James was wonderful…
Amazing service James was wonderful very helpful.
2026年1月28日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for the five-star review, BujBoy. We're delighted to hear you had an amazing experience at V12 Sports and Classics Stoke-on-Trent. We will pass on your kind words to James.
Excellent Customer service from Saeed.
Excellent Customer service from Saeed.
He went above and beyond to get me the car I wanted.
Thank you for your assistance
2026年1月25日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Kev, thank you for your fantastic review and five-star rating! We are delighted to hear about the excellent customer service you received from Saeed. It’s wonderful to know he went above and beyond to assist you in finding the car you wanted. We’ll be sure to pass on your kind words to him. Best regards, V12 Sports and Classics Stoke-on-Trent.
Great customer service James was really…
Great customer service James was really helpful
2026年1月25日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for the fantastic review, Aaron. We are delighted to hear that you received great customer service and found James to be really helpful. Your kind words are much appreciated, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future.
Brilliant staff not pushy and very…
Brilliant staff not pushy and very helpful and knowledgeable, could of pushed us to more of an expensive car but recommended a car that suited our needs better, great experience and it’s the second time we’ve bought from them, well done team, especially jack and Ammar who looked after us
2026年1月25日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Lee, thank you for your fantastic review and five-star rating! We're thrilled to hear that you had another great experience with us at V12 Sports and Classics Stoke-on-Trent. It's wonderful to know that Jack and Ammar provided helpful and knowledgeable service, ensuring you found the car that best suited your needs. We truly appreciate your continued trust in us and look forward to welcoming you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
James was very pleasant and…
James was very pleasant and experienced. Great experienced overall. Thanks
2026年1月15日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Lee, thank you for your fantastic review and five-star rating! We're thrilled to hear you had a great experience with us and that James provided pleasant and knowledgeable service. We’ll be sure to share your kind words with him. Best regards, V12 Sports and Classics Stoke-on-Trent.
Sold a potential death-trap!
Bought a used car from v12's Stoke dealership.
Despite being assured of its quality and the supposedly rigorous testing it had undergone before sale, it has had a wealth of major problems, including PHEV battery and handling.
Took it to a garage to discover that the handling issues were due to the 2 main bolts that hold the suspension to underside of car had not been put in properly and were completely loose. The garage were shocked that this hadn't been picked up. They said multiple times that it was just a matter of time until one of the bolts came out while driving, potentially causing a fatal crash.
The other problems with the car make it virtually useless as a hybrid (which was its main selling point). All in all, I wish I had never bought the car.
2025年7月19日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
We are sorry to hear about your experience with the vehicle purchased from V12 Sports and Classics Stoke-on-Trent.
If you have not done so already, we encourage you to contact our Aftersales team directly so we can investigate this matter further.
Kind regards,
V12 Sports and Classics
Ammar and Steve
Ammar and Steve
Great pair of top lads, who made buying my new precious an enjoyable and fulfilling experience, from start to finish.
Had to phone a bit extra as Snow stopped me getting over on the correct date, but they did this without any pressure, and without asking for any further holding deposit.
Process of handover took quite a while.., but only because my mate and I spent ages chatting with them and the rest of the team.
Very satisfied with the whole set up.
Mark
2026年1月12日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Pask, thank you for your fantastic review and five-star rating! We’re thrilled to hear that Ammar and Steve made your car-buying experience enjoyable and fulfilling from start to finish. It’s great to know that despite the weather challenges, everything was handled smoothly without any pressure. We’ll be sure to pass on your kind words to the team. Wishing you many happy miles in your new car! Best regards, V12 Sports and Classics Stoke-on-Trent.
Very good place
Very good place, good prices and helpfull people to get you a good deal
2026年1月10日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your kind review and five-star rating, Andrew. We're delighted to hear that you found our team helpful and our prices competitive. It's wonderful to know we could assist you in securing a good deal. Best regards, V12 Sports and Classics Stoke-on-Trent.
V12 Sports And Classics - Stoke からの回答
Hi C Smith, thank you for your 5-star review! We're delighted to hear that James provided you with kind and excellent service. We’ll be sure to share your kind words with him. Best regards, V12 Sports and Classics Stoke-on-Trent.
Good experience overall
Good experience overall. Good part exchange allowance, car was pretty well presented for collection, though some dirty marks on the seats hadn't been cleaned off. Took a long time to complete the sale on collection day, and as it was an EV it would have been nice for the car to be fully charged for collection. Would buy from here again though.
2025年4月24日
V12 Sports And Classics - Stoke からの回答
Hi Scoot, thank you for your five-star rating and detailed feedback. We’re delighted to hear you had a good overall experience and appreciated the part exchange allowance and car presentation. We apologise for the minor oversights with the seat cleaning and the EV charging; your comments are valuable and will help us improve. We’re glad to know you’d consider buying from us again, and we look forward to welcoming you back in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
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