The dealership had a good atmosphere, and the showroom was welcoming. The staff were great to deal with during my visit. I would return to V12 Sports and Classics Stoke-on-Trent in the future when sea... もっと見る
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所在地
所在地を変更Meir Heath Garage, ST37PG Stoke-On-Trent, GB
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Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... もっと見る
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James was friendly and knowledgeable, which made the whole process much easier. He took the time to explain everything clearly and helped us find a deal that suited our needs without any pressure. I f... もっと見る
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Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... もっと見る
企業が回答しました
4.2
ほぼ満足
975件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
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V12 Sports And Classics - Stoke からの回答
Hi Callum, thank you for your review and great rating! We're thrilled to hear that you received 10/10 service at V12 Sports and Classics Stoke-on-Trent. Your feedback is greatly appreciated, and we hope to see you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Excellent from start to finish
James ,Steve and the rest of the guys were amazing from start to finish ,they literally bent over backwards to help us to get finance and to buy the car we wanted
2026年1月2日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your fantastic review and five-star rating, Andrew. We are thrilled to hear that James, Steve, and the rest of the team went above and beyond to assist you in securing finance and finding the perfect car. Your kind words mean a lot to us, and we hope you enjoy your new vehicle. Best regards, V12 Sports and Classics Stoke-on-Trent.
Amazing professional service
Amazing professional service. Everything explained well. Seyyed was amazing at explaining everything. He’s an asset to the company.
2025年12月29日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your wonderful review and five-star rating, Sukhninder. We are delighted to hear that you received such professional service and that Seyyed was able to assist you so effectively. We will be sure to pass along your kind words to him. Your feedback is greatly appreciated, and we look forward to seeing you again at V12 Sports and Classics Stoke-on-Trent.
Nice friendly calm knowledgeable…
Nice friendly calm knowledgeable salesman James, his manager Stephen and most of all the blessed brother Wahab.
Look forward to seeing you guys again.
2025年12月28日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for the fantastic review and five-star rating, M A U. We're delighted to hear about your positive experience with James, Stephen, and Wahab. Your kind words mean a lot to us, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future.
Service was very good
Service was very good, friendly team. Ammar has done a great job and I would highly recommend him.
2025年12月28日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your review and rating, User. We're delighted to hear that you found our service very good and that Ammar made a positive impression. We will be sure to pass on your kind words to him. If there's anything we can do to earn that fifth star, please let us know. Best regards, V12 Sports and Classics Stoke-on-Trent.
Poor
Car had no fuel on it when I filled up got on motorway engine light came on phoned company straight away was told someone Wd phone me straight back three hours later I got through to someone and that after getting my mate to lift jeep on trailer phoned after sales as much use as a chocolate teapot so car sitting on drive till can find a garage to check it and also car was not valeted either
2025年12月20日
V12 Sports And Classics - Stoke からの回答
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and the inconvenience caused.
Please be assured that we follow the correct process for resolving any concerns, and our Aftersales team is here to assist you. If you haven’t already, please contact them directly so we can arrange for the vehicle to be inspected and the issue addressed.
Customer satisfaction is very important to us, and we appreciate your patience while we work to resolve this matter.
Saeed was brilliant.
Saeed was absolutely lovely and extremely patient during my time at V12. I explained i didn’t have a good experience last time and he was accommodating and reassuring during the entire visit. He listened to the different cars I would like and give me the independence to look around and ask for any car i liked the look off, he gave me the time and space to independently look at interior of the different cars and was happy to come out for a test drive with the car I eventually did fall in love with. There was no pushing for me to purchase the car which made me feel comfortable and welcomed no matter how much time i took up of his he remained calm and was understanding of the situation. When the deal was sealed Saeed and Greg continued to be polite and extremely reassuring. Thankyou so much to Saeed especially for being so accommodating! A man who is extremely good at his job.
2025年12月20日
V12 Sports And Classics - Stoke からの回答
Hi Caitlin, thank you for your fantastic review and five-star rating! We are delighted to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent. We’ll be sure to pass along your kind words to both Saeed and Greg. Congratulations on finding a car you love, and we hope you enjoy many happy miles ahead! Best regards, V12 Sports and Classics Stoke-on-Trent.
V12 Sports And Classics - Stoke からの回答
Thank you for your five-star review! We're delighted to hear you had a great experience with us. Your recommendation means a lot, and we hope to see you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Friendly and professional staff
Friendly and professional staff. James helped me through the whole process.
2025年11月28日
V12 Sports And Classics - Stoke からの回答
Thank you for your review, Peter. We're delighted to hear you had a positive experience at V12 Sports and Classics Stoke-on-Trent. It's great to know that James provided friendly and professional assistance throughout the process. We appreciate your kind words and look forward to welcoming you again in the future.
Whilst the in store team were very…
Whilst the in store team were very personable, the car purchased did not have all the spec advertised online (identified at home when going through the booklet), no response yet to my correspondance.
Still no response to my email and further to the below I've been waiting a week for a £400 refund despite multiple assurances of payment.
Finally, all done.
2025年11月28日
V12 Sports And Classics - Stoke からの回答
Hi Robin, Thank you for sharing your feedback. If you have any questions relating to the vehicle specification, please feel free to contact our Aftersales team directly. Kind regards, V12 Sports And Classics
Jack at V12 Sports and Classics in Stoke
Well what can I say about my first experience with V12 Sports and Classics (Stoke)?
From the minute I called to enquire about the vehicle to the moment I left was 5 star service. I was seen by Jack at the Stoke depot who was very knowledgeable of the cars and he was a pleasure to deal with.
If you are looking to purchase a car, then V12 Sports and Classics would certainly be the first place I would go. They have depots across the Country and V12 cannot do enough for you. Well done Jack!
Chris Ridley
2025年11月29日
V12 Sports And Classics - Stoke からの回答
Hi Christopher, thank you for your fantastic review and the five-star rating! We're thrilled to hear that your first experience with V12 Sports and Classics Stoke-on-Trent was so positive. It's wonderful to know that Jack provided knowledgeable and exceptional service – we’ll be sure to pass on your kind words to him. We appreciate your recommendation and look forward to welcoming you back in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Excellent Customer Service and…
Excellent Customer Service and attention transactions and dealing conveyed very simply and clearly.
2025年11月29日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Anne, thank you for your wonderful review and five-star rating! We’re delighted to hear that you appreciated the excellent customer service and clear communication during your experience at V12 Sports and Classics Stoke-on-Trent. Your feedback means a lot to us, and we look forward to welcoming you again in the future. Kind regards, V12 Sports and Classics Stoke-on-Trent.
A professional outfit with a keen attention to detail.
I travelled from Newcastle to Stoke for a new vehicle. From the initial greeting to shaking hands on the deal everything was extremely professional despite my best attempts to acquire the car for nothing! Very organised, slick and with attention to every detail. I highly recommend V12 sports and Classics if you are looking for a good quality secondhand vehicle at a sensible price.
2025年11月20日
V12 Sports And Classics - Stoke からの回答
Hi Geoff, Thank you for your fantastic review and recommendation! We are delighted to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent. Our team always strives to provide professional and attentive service, and we are thrilled you found us organised and detail-oriented. We hope you enjoy your new vehicle and look forward to welcoming you back in the future! Best regards, V12 Sports and Classics Stoke-on-Trent.
Friendly helpful staff
Friendly helpful staff, wanted to sort a solution out for me to exchange car.
Location very well organised and pleasant environment to stay in whilst waiting.
Special mention to Dean and Chris for their hard work with this deal.
2025年11月10日
V12 Sports And Classics - Stoke からの回答
Hi Lynne, thank you for your wonderful five-star review! We’re thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the organised and pleasant environment at V12 Sports and Classics Stoke-on-Trent. We’ll make sure to pass on your special mention to Dean and Chris for their hard work. We appreciate your kind words and look forward to assisting you again in the future!
The guys at the dealership were very…
The guys at the dealership were very professional and helpful. The only downside was the handover process which took well over an hour despite being booked in for a specific time.
2025年10月29日
V12 Sports And Classics - Stoke からの回答
Hi Philip, thank you for taking the time to leave us a review and for your kind words about our team at V12 Sports and Classics Stoke-on-Trent. We apologise for the delay during the handover process and appreciate your patience. Your feedback is invaluable, and we’ll work on improving this aspect of our service. We hope you enjoy your vehicle and look forward to welcoming you back in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
V12 Sports And Classics - Stoke からの回答
Thank you for your review, Stephen. We’re delighted to hear that you had a great experience at V12 Sports and Classics Stoke-on-Trent and appreciated our no-pressure approach. We look forward to welcoming you again in the future!
Dean was extremely friendly and helpful…
Dean was extremely friendly and helpful and made for a seamless purchase. Would definitely recommend.
2025年11月7日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Oliver, thank you for the glowing five-star review! We're thrilled to hear that Dean provided you with such friendly and helpful service, making your purchase a seamless experience. Your recommendation means a lot to us, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
Not Trustworthy, Poor aftersales
AVOID!!!! £1000+ out of pocket WORST EVER EXPERIENCE ACROSS ANY PURCHASE MADE!
Vehicle purchased £22000 had a few issues paint scuffs, door dinks. Matt said if we wanted no dents go to a main dealer, I wish I had! We we're due to walk away and Zac pulled us aside and said he'd sort out a small paint issue and offer a complimentary ceramic coating to close the deal...how I wished we had walked away and trusted my gut.
Nov 2025 - Five months on from sale.
They damaged all the drivers side with a smart paint repair a week after sale that left the vehicle in their own words 'Like Stevie Wonder had painted it'. It should have been an easy repair, originally just a scratch no bigger than a 50p peice one door - but they went cheap and it got bad - very bad paint debris, holes in lacquer, masking marks, overspray!!
Jack and the dealership then promised a full 'paint repair' of the now three panels damaged and it had been authorised - we left the vehicle with then for 10 days while we we're out of the country hoping and assured it would be perfect?
Nothing happened in that time apart from a polish up - Jack handed it over insinuating they had painted it again and spent £800 (that is until it was challenged and inspected independently by a professional body shop) once the polish started to wash away and show the issues still there.
The result was a right off of the drivers side paint finish.. £1440 worth of damage from poor paint application and over polishing to disguise their bad practices all this confirmed by an independent and highly experienced Body Shop.
We have endured the most horrendous of experiences, lies, deception from sales staff, slow obstructive customer service (the only way to communicate is a call into the call centre (takes an hour on average to get through) that then leaves you waiting days for a reply/resolution and if that doesn't address the issue the process starts again, (just kicking problems into the long grass).
To date, they have agreed a partial refund £500 they only see this as a good will guesture or insist returning the car to their smart repair for further treatment!
So the real deal, a damaged car - damaged further, no valet on handover, no ceramic coating as promised by Zac and a further £1000 out of pocket expence to put the car paint right.
We have washed our hands of V12, we would hope that people take the time to read the reviews and move on to the next car - the deals on V12 are not what they seem, they are not practicing the standards that you hope to expect. The gloss of the website and handover book, is just that gloss... wipe it and it shows a dealership not taking ownership of problems it creates.
2025年6月26日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the disappointment you have experienced with your vehicle. This is not the level of service we strive to provide.
Your feedback is invaluable to us, and we take it seriously to ensure that we address these matters appropriately and work towards improving our processes. Please do not hesitate to reach out to our customer service team directly should you wish to discuss this further.
The attention given by Dean Dyche and…
The attention given by Dean Dyche and his colleagues the help was amazing and Dean run through everything clearly and professionally would not hesitate to recommend this dealership thanks for your help guys.
2025年10月31日
V12 Sports And Classics - Stoke からの回答
Thank you for your fantastic review and five-star rating, Mr Cartwright. We are delighted to hear that Dean and the team provided such amazing and professional service. Your kind words and recommendation mean a lot to us. We will be sure to pass your feedback on to Dean and the rest of the team. Best regards, V12 Sports and Classics Stoke-on-Trent.
Brilliant
Brilliant experience very straightforward process gr8 car .
Greg and the team are very polite, helpful and made it all possible thanks guys
2025年10月31日
V12 Sports And Classics - Stoke からの回答
Hi Simon, thank you for your fantastic review and 5-star rating! We're thrilled to hear you had such a brilliant experience at V12 Sports and Classics Stoke-on-Trent. It's wonderful to know that Greg and the team were able to make the process straightforward and enjoyable for you. We hope you enjoy your great new car and look forward to seeing you again in the future!
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