Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful... もっと見る
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所在地
所在地を変更Meir Heath Garage, ST37PG Stoke-On-Trent, GB
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The dealership had a good atmosphere, and the showroom was welcoming. The staff were great to deal with during my visit. I would return to V12 Sports and Classics Stoke-on-Trent in the future when sea... もっと見る
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Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... もっと見る
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Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... もっと見る
企業が回答しました
4.2
ほぼ満足
975件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quite honestly the worst customer…
Quite honestly the worst customer service I’ve ever come across, 7 weeks since purchasing from V12 and still waiting for their management team to sort out our issue.
Utter disgrace and now forced to commence legal proceedings against the company to recoup the outstanding money.
2025年8月2日
V12 Sports And Classics - Stoke からの回答
Thank you for your feedback. We’re sorry to hear about your dissatisfaction. Please reach out to our Aftersales team so we can better understand the situation and work towards a resolution. Kind regards, V12 Sports and Classics.
Knowledgable and helpful staff
Knowledgable and helpful staff. All documents well explained and discussed well.
Drive away the same day, great vehicle history and good experience
2025年9月13日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Laura, thank you for your positive review and the four-star rating. We're delighted to hear that our team at V12 Sports and Classics Stoke-on-Trent was knowledgeable and helpful, and that you appreciated the clear explanations of the documents. It's great to know you had a good experience and were able to drive away the same day. We hope you enjoy your new vehicle and look forward to assisting you again in the future!
The sale s man messed up the paper work…
The sale s man messed up the paper work put wrong name on log book
You carnt get threw to him because there’s no number
You have to go threw head office & your in queue , they will not give you the garages number
So nobody responds
2025年9月8日
V12 Sports And Classics - Stoke からの回答
Hi Jaswir, thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the paperwork error and the difficulty in reaching us directly. Please send your details through to aftersales@v12sports.co.uk and they will action as a priority.
Kind regards,
V12 Sports And Classics
Needs better customer service
Electric car sold with no charging cables , sales guy wanted to take one off another car I said that’s probably what’s happened to the one in car sold.
Pushy about selling extended warranty I said no I can make my own independent choice.
Car not properly cleaned minimum effort
2025年9月2日
V12 Sports And Classics - Stoke からの回答
Hi Aldrin, thank you for sharing your feedback with us. Your concerns have been noted, and we apologise if you felt pressured at any point. We value your comments and will use them to ensure we improve our processes in the future. If there’s anything further we can assist you with, please don't hesitate to reach out. Kind regards, V12 Sports and Classics Stoke-on-Trent.
V12 Sports And Classics - Stoke からの回答
Thank you for your kind review and five-star rating, Mr Colton. We're delighted to hear you had a pleasant, pressure-free experience at V12 Sports and Classics Stoke-on-Trent and that you're pleased with your car. We hope to see you again in the future!
V12 Sports And Classics - Stoke からの回答
Thank you for your kind words and five-star rating, Kevin. We're delighted to hear that you found our advice helpful and professional while purchasing your new car. We hope you enjoy your vehicle and look forward to seeing you again at V12 Sports and Classics Stoke-on-Trent.
Went up worktop waiting 1 hr 30 minutes…
Went up worktop waiting 1 hr 30 minutes said there put away to get it fix as I made appointment not telling me at and drive 2 hrs long
Then went other in stoke which no appointment but said call back which again no call back me if he was free so I had booking appointment at 3 went in morning knowing be busy took 2 to 3 hours sort paperwork out long day not doing it again this company
2025年8月27日
V12 Sports And Classics - Stoke からの回答
Hi Wing, thank you for sharing your feedback. our comments will be reviewed to help us improve our processes and provide better service in the future. If there’s anything we can do to assist further, please don’t hesitate to reach out. Kind regards, V12 Sports and Classics Stoke-on-Trent.
Mixed Experience
I had a very 'mixed' experience with purchasing my vehicle from V12. It started off great, all very laid back and friendly. I test drove my vehicle alongside the sales manager, very transparent and honest experience - all that was great. However when it came to the actual purchase of the vehicle some cracks started to show - firstly they are very short staffed and are spread thin between multiple customers, meaning that i never had full focus on me, and the other customers likewise on them. The biggest fault...was the persistent push for 'Gold cover' insurance. After receiving the inevitable push to try and sell me this extra service, i proceeded to make it very clear that i was not interested in this (its £2000+ extra on top of the cost of the vehicle) however instead of the 'no problem' response, i was instead further pressured more and more and questioned the reasons why i didn't want it. The sales rep then disappeared into the managers office and shut the door, i was adamant that if he came back and tried to push it one more time - then i would have walked away. No amount of being offered free coffee covers that expense or that pressured experience, it didn't feel good at all.
Overall I'm happy, I got a really lovely vehicle out of this, however there are certainly ways in which they can improve going forward, and according to the newly appointed sales manager - he is aware of this.
2025年8月21日
V12 Sports And Classics - Stoke からの回答
Hi Simon,
Thank you for sharing your feedback about your experience at V12 Sports and Classics Stoke-on-Trent. We are pleased to hear that the initial stages of your visit, including the test drive and transparency from the sales team, were positive and that you are happy with your new vehicle.
Thank you also for sharing the aspects of your experience that you feel fell short. Your feedback is invaluable in helping us identify areas for improvement, and we will ensure it is shared with our team, including the sales manager, to address these concerns.
We hope you enjoy your new vehicle, and we are here should you need any further assistance.
Best regards,
V12 Sports and Classics Stoke-on-Trent
I spent 4hours waiting for finalised…
I spent 4hours waiting for finalised documents
2025年8月23日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your feedback. We are sorry to hear about your prolonged wait time for finalised documents during your visit to V12 Sports and Classics Stoke-on-Trent. We understand how valuable your time is, and we sincerely apologise for any inconvenience caused. Your experience is important to us, and we will review our processes to ensure improvements are made. Please do not hesitate to reach out if you would like to discuss this further.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
Love the car
Love the car.
Very pushy and tried to sell me things I didn’t want and told them so. Got them anyway!
Took a while for my £100 to cover V5 to be returned but after some confusion it was eventually returned to a different account to where they said it would go.
2025年7月18日
V12 Sports And Classics - Stoke からの回答
Thank you for sharing your feedback. We are glad to hear that you love the car you purchased, but we are truly sorry to learn about your dissatisfaction with the sales process and the delay in returning your deposit. This is not the level of service we strive to provide. We would like to look into this matter further to resolve it for you promptly. Please contact our Aftersales team at V12 Sports and Classics so we can assist you in addressing your concerns.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
Absolutely shocking service
Absolutely shocking service, time wasters to say the least
2025年7月20日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Louis, thank you for sharing your feedback. Please feel free to reach out to us directly if you would like us to look into your concerns further. Kind regards, V12 Sports and Classics Stoke-on-Trent.
They transported the car we wanted to…
They transported the car we wanted to look at from Worksop to Meir Heath near to where we live. The car was very clean and presentable. The salesman ? Smith was very helpful and informative.
2025年8月8日
V12 Sports And Classics - Stoke からの回答
Thank you for your kind review and five-star rating. We're delighted to hear that you appreciated the effort we made to transport the car closer to you and that it met your expectations. We hope to assist you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Bought a car from V12
Bought a car from V12 , left it a couple weeks until reviewing. Car is fantastic , the buying process was first class , can't fault anything from V12 stoke, took out the warranty refused at first but glad I did , not needed yet but it's there if needed , love the car and the service provided , very happy , thankyou V12 stoke.....
2025年7月16日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your glowing review, Gareth! We are thrilled to hear that you are enjoying your new car and that the buying process at V12 Sports and Classics Stoke-on-Trent was first class. We truly appreciate your kind words and look forward to welcoming you back in the future. Happy driving!
Missing Charge Cable
The second hand EV was without a charging cable (a standard item in all EVs) and when queried it seemed to cause a fuss. A single phase cable was offered, but the car is supplied with a 3-phase one. One was eventually found, but then it was not put into the car, so when we drove off we didn't have it. These things cost £500 new (including the case), so we feel we have been treated badly.
2025年8月3日
V12 Sports And Classics - Stoke からの回答
Thank you for your feedback, and we’re sorry for any inconvenience caused. As this is a used vehicle, we can only supply the charging cable that was received with it at the time of trade-in, which may differ from the original cable provided when new. While we always try to accommodate preferences, we can’t guarantee a specific type of cable. The cable being left out of the vehicle was a genuine oversight, and we apologise for the error. We can arrange to have it posted out to you—please just let us know your preferred delivery address. Kind regards, V12 Sports And Classics Stoke-on-Trent
I recently bought a car from V12 Sports…
I recently bought a car from V12 Sports and Classics, and I couldn’t be happier with the experience. From the moment I walked in, the team was friendly, professional, and genuinely helpful. They made the whole process smooth, answered all my questions with patience, and there was no pressure at all.Highly recommend this place!
The car I purchased was exactly as described clean, well-presented, and in excellent condition.Definitely 5 stars from me👍🏻
2025年8月3日
V12 Sports And Classics - Stoke からの回答
Thank you for your wonderful review, Rashad. We're thrilled to hear that you had such a positive experience at V12 Sports and Classics Stoke-on-Trent. We truly appreciate your recommendation and your kind words. Wishing you many happy miles ahead!
Prompt service
Prompt service. Car was impeccably presented. Ease of deal and transaction was very smooth.
2025年8月3日
V12 Sports And Classics - Stoke からの回答
Thank you for your fantastic review, Gary. We're thrilled to hear that you found our service prompt and the car impeccably presented. It's great to know the deal and transaction process was smooth for you. We hope to assist you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Overall disappointing in every touch…
Overall disappointing in every touch point. Some of their sales people in Hinckley were supportive, but when push comes to shove, the sales made, they leave you alone and obviously don't care about after sales.
The sales process was hardwork, the Stoke office in particular was just poor service. Sales person, Jack, tried every opportunity to upsell you this and that, from the 'lifetime guarantee' polish, to the additional warranty. Also told me that the Kia, HAD to be serviced by Kia or the warranty would be void which is a lie.
To top it all off, I mentioned that there was a problem with the mirror area which was damaged and had obviously been thrown together with a bodge job and some black silicone - it came off quickly after buying the car. I asked to get a service too, as this should have been done before, all promised - nothing delivered.
Would not personally go through these again.
2025年6月5日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for taking the time to share your feedback regarding your experience with V12 Sports and Classics Stoke-on-Trent. We would like to assure you that your feedback has been noted and will be shared with our team for review.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
Unprofessional TheThe call centre they use is very…
The call centre they use is very economical with the truth.
When you try to explain they speak over you stoping you explaining what the problem is
Very unprofessional
Will never use that call centre again or recommend it to any car buyer
2025年7月27日
V12 Sports And Classics - Stoke からの回答
Hi James, thank you for sharing your feedback. We are truly sorry to hear about the concerns you raised regarding communication. This is not the level of service we aim to provide, and we will review this with the team to identify any improvements that can be made. Kind regards, V12 Sports and Classics Stoke-on-Trent.
AVOID AT ALL COSTS!!!
I purchased an Audi Q7 from V12 Sports and Classics Ltd, which was clearly advertised and confirmed to have a full service history. This was a key factor in my buying decision.
After the purchase, I contacted Audi directly and was shocked to learn that no service history exists, either physically or digitally. I double-checked this through my own access to the vehicle’s online record — it is completely blank.
I immediately raised this with V12, only to be ignored by the original salesperson, who has since ghosted all communication. Aftersales have been no better – they repeatedly say it’s the branch’s responsibility but offer no resolution and no accountability.
It’s now been over two weeks with zero meaningful action taken. The car was misrepresented, and I’m left chasing a dealership that clearly doesn’t care once the sale is done.
This experience has been nothing short of disgraceful. I would urge anyone thinking of buying from here to think twice — especially if you expect basic honesty or aftersales support. V12 are quick to sell, but vanish when problems arise.
2025年7月12日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your feedback, and we're genuinely sorry to hear you feel you've had a negative experience at V12 Sports and Classics. We always aim to provide clear and accurate information to help customers make informed decisions. To clarify, we are transparent about the service history of each vehicle at the time of purchase, based on the information available to us. If you’d like to discuss this further, please contact our Aftersales team directly.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
strait forward
strait forward, helpful, tried different options, we got there in the end both happy.
2025年7月22日
V12 Sports And Classics - Stoke からの回答
Thank you for your five-star review, Mrs Hughes. It’s great to know we could explore different options to ensure you were happy in the end. Best regards, V12 Sports and Classics Stoke-on-Trent.
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