Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful... もっと見る
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所在地
所在地を変更Meir Heath Garage, ST37PG Stoke-On-Trent, GB
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The dealership had a good atmosphere, and the showroom was welcoming. The staff were great to deal with during my visit. I would return to V12 Sports and Classics Stoke-on-Trent in the future when sea... もっと見る
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Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... もっと見る
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Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... もっと見る
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4.2
ほぼ満足
975件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
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We bought a car from the dealer
We bought a car from the dealer, after sales is appalling, We were blatantly lied to by one member of staff after he made a mistake with the bumper, they do not call anyone back or reply to emails
Absolutely terrible
2025年3月16日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Neil, thank you for taking the time to share your feedback. We are truly sorry to hear about your dissatisfaction with the aftersales service at V12 Sports and Classics. Your experience does not reflect the high standards we strive to uphold. We would like to investigate this matter further and address your concerns. Please contact us directly so we can work towards a resolution. Kind regards, V12 Sports and Classics.
ALL BUYERS BEWARE,
Well where do I begin !I purchased a vehicle back in november at a cost of 7900 plus a warranty of 700 and due to stress it's taking this long to sort out
Within 2 months of purchase the faults appeared ,first of all a couple then within 4 months we had been to our local garage numerous times , we decided under the consumer rights act we would complain , they rejected said it was wear and tear , we were left with thousands to pay on repairs which we decided it was not worth but to cut a long story short we are no longer the owners of the vehicle , we are in £3000 negative equity and a complaint with the ombudsman and to top it all we are expected to continue paying warranty on a vehicle we do not own PLEASE PLEASE BUYERS BEWARE ,Dealer does not want to know you as soon as car is driven away ,after sales do not pick up the phone and the warranty is a buy now pay later finance company and if you need more evidence just read the Facebook complaints group , very interesting bedtime reading
2025年7月17日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Jane,
Thank you for taking the time to share your feedback. We understand how frustrating it must be when unexpected issues arise with a vehicle. However, it's important to clarify that most standard used car warranties do not cover faults deemed as "wear and tear." These components are subject to deterioration through normal use and are therefore typically excluded from coverage.
That said, we appreciate that navigating warranty terms and vehicle issues can be stressful, and we're sorry this has been your experience. We're also disappointed to hear that you felt unsupported after the sale — we always strive to provide a high level of aftercare and take customer feedback seriously.
If you’d like to discuss anything further with us directly, we’re still here and happy to talk. Thank you again for your feedback. It helps us improve and ensure future customers have a more positive experience.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
Was told by someone called Ryan in…
Was told by someone called Ryan in there sales that the car had a full service history the last service had 700 pound spent on it because I asked if the cam belt and water pump have been done because the car had done over 100,000 miles, was also told by someone in the sales that I should be there for past nine on a Saturday morning for the test drive, got there all locked up they don't open till 10, had a look around the car, and asked the salesman where the service history is, he said they don't have a service book it's all online well a 2018 kuga does have a service book but it was missing along with the owners manual and the other books that should be with the vehicle, he then handed me some loose paper one of them said page one of two and there's no second page, to which I found the car hadn't been serviced for nearly 30,000 miles two years ago and all it had in the past was oil changes.. no water pump or belts have been changed. Oh and I did find out that they give 5,800 pound for it as a trade in Because that was with the five pieces of paper I was past, the headman said to tell me they will have its serviced if I want it.. It's not about a service It's about hour been lied to and now I've wasted my time coming from Manchester to Stoke. That vehicle need more than a service it needs all its belts changing.. complete waste of time
2025年7月12日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Dear Lien,
Thank you for taking the time to share your experience with us. We are very sorry to hear about the issues you encountered during your visit to V12 Sports and Classics Stoke-on-Trent. Your feedback highlights areas where we can improve, and we will address this with our team to ensure better transparency and communication moving forward. We apologise for the frustration and inconvenience caused. If you would like to discuss this further, please do not hesitate to reach out to us directly.
Kind Regards,
V12 Sports and Classics Stoke-on-Trent
brilliant service
We purchased a Range Rover Evoque from your dealership at Stoke on Trent and dealt with Max and Craig who could not have been more helpful. Max went above and beyond to help us, even sorting out everything to do with the purchase regarding paperwork his knowledge is amazing, they are both fantastic employees and V12 are fortunate to have such polite, patient and enthusiastic salesman.
2025年7月10日
V12 Sports And Classics - Stoke からの回答
Thank you so much for your wonderful review! We're delighted to hear about your positive experience with Max and Craig at our Stoke-on-Trent dealership. It’s fantastic to know they went above and beyond to make your Range Rover Evoque purchase smooth and stress-free. We’re incredibly proud to have such dedicated, knowledgeable, and enthusiastic team members representing V12. We’ll be sure to pass on your kind words to both of them. Enjoy your new vehicle, and we’re here if you need anything in the future!
Not even 24hrs of using it there was…
Not even 24hrs of using it there was an engine failure
2025年7月12日
V12 Sports And Classics - Stoke からの回答
Hi Senn, we’re sorry to hear about your experience and the issue with your vehicle. This is certainly not the standard we strive to uphold. If you have not done so already, please contact our Aftersales team directly so we can address this matter promptly and assist you further. Kind regards, V12 Sports and Classics Stoke-on-Trent.
Great service really down to earth and…
Great service really down to earth and very approachable,would recommend them .
2025年7月12日
V12 Sports And Classics - Stoke からの回答
Hi Barry, thank you for the fantastic review and recommendation! We're delighted to hear you found our service approachable and down-to-earth. We appreciate your kind words and look forward to assisting you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
I am happy with the v12 as a company
I am happy with the v12 as a company , we bought our third car from them.Hovewer the sale manager Jack was not very helpful, I have had a feeeling he wanted to fob me off.He didn't pay enaugh attention, he promised explanaid some car spec but he took next customer.Next time I will choose someone else rather than him.
2025年7月8日
V12 Sports And Classics - Stoke からの回答
Hi Arthur. Thank you for your continued trust in V12 Sports and Classics, and congratulations on purchasing your third car with us — we truly value your loyalty. We’re very sorry to hear that your recent experience with one of our sales managers did not meet your expectations. We appreciate your honesty and the opportunity to improve. If there’s anything we can do to assist further, please don’t hesitate to reach out. Kind regards, V12 Sports And Classics Stoke-on-Trent
We bought an car and there staff…
We bought an car and there staff promised us that they will sort out everything in the car for example services . We went to see the care and they told us that everything will be sorted out but they were wrong they did not do nothing to the car and when we rang them they said they cant do anything about one of the worst services ever never coming back
2025年7月3日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Fahim, thank you for your feedback. We apologise if there was any misunderstanding or if our service fell short of your expectations. Kind regards, V12 Sports and Classics Stoke-on-Trent.
Great response regarding warranty
I have personally delt with Tiere Miles regarding issues with my new truck, she's very professional and always quick on getting back to me, she's a pleasure to deal with 💯 keep up the great work Tiere 👏🏾😎
2025年7月11日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for your wonderful review and five-star rating, Roger. We're delighted to hear that Tiere has been so professional and responsive in addressing your concerns with your new truck. Your kind words truly mean a lot, and we will make sure to share your feedback with her. We look forward to assisting you again at V12 Sports and Classics Stoke-on-Trent!
AVOID
AVOID.
Had nothing but problems from the get go, paid extra for the car to be have a valet before we collected.
It was still in poor condition no valet was done. They had hidden problems that they knew would have come up after purchase, we are now extremely out of pocket because of this. We took out the warranty which this garage recommend, they must work together because they are absolutely useless and do not pay out on anything. Had nothing but problems with both the car and the warranty company.
AVOID.
2025年7月10日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Dear Holly,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you have experienced. This is certainly not the standard of service we aim to provide at V12 Sports and Classics Stoke-on-Trent. Please feel free to reach out to us directly so we can address this matter promptly.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
Changing my review from 4* to 2*
Changing my review from 4* to 2*, the after sale customer service is regrettably, awful. In my particular case, I recently bought a car from the Stoke-on-Trent garage where as a good will gesture they booked me in at a local Mr. Tyre garage to have a tyre replaced that was close to the legal limit. However they did not leave the lock in wheel nut in the car so I could not get the tyre replaced.
When going back to the branch the same day, they were too busy to look for it and told me to call back. For the last 3 days I have tried to phone them. On the after sales number and am in a queue for the best part of an hour. The same situation happens when trying to call directly to the branch and cannot get through. Funnily enough I always seem to be “7th in the queue” which makes me feel like my call never actually will get anywhere. All I want is for them to send the wheel nut in the post as it’s a long way out of my way from where I live.
Very upsetting that a really positive experience has turned into a negative one.
2025年7月7日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Dear Laura,
Thank you for sharing your feedback with us. We are truly sorry to hear about the inconvenience you’ve experienced since your purchase at V12 Sports and Classics Stoke-on-Trent. We would like to resolve this issue for you as quickly as possible. Please email us at aftersales@v12sports.co.uk and a member of our team will assist you promptly.
We value your feedback and hope to restore your confidence in our service.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
When I arrive I was told car would not…
When I arrive I was told car would not be ready for 50 min I gave them weeks notice I gave £399 holding fee and they have taken £300 admin few witch i was not told about and no mats in car break pads worn rite down had to bring it straight to garage when I got home it's the worst place to get new car from never again and I'll be telling everyone I know
2025年7月4日
V12 Sports And Classics - Stoke からの回答
Dear Mr Hughes,
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience at V12 Sports and Classics Stoke-on-Trent. We sincerely apologise for any inconvenience caused. Your concerns are important to us, and we regret that we did not meet your expectations on this occasion. Please feel free to reach out to our team directly so that we can address these issues and work towards a resolution.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
Excellent Service from Start to Finish.
Excellent Service from Start to Finish.
Max was so delightfully caring to deal with and made the whole experience of buying a car seem seamless
A Credit to the Company. Even going out of his way in offering to help with the private plate change over.
Thank You Max 10 /10
2025年7月2日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Adrian, thank you for the fantastic review and the five-star rating! We're thrilled to hear you had such a positive experience at V12 Sports and Classics Stoke-on-Trent. Max will be delighted to know his caring and attentive service made such a positive impression. We’ll be sure to pass on your kind words. Enjoy your new car, and thank you for choosing us!
Went to collect my car at Hinckley was…
Went to collect my car at Hinckley was not left in show room but left up a side street which was busy with hgv so any one could of damaged it before we get there as my temporary one insurance did not start till 2.30 pm not very happy
2025年6月25日
V12 Sports And Classics - Stoke からの回答
Dear Mr Seal,
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused during your car collection at V12 Sports and Classics Stoke-on-Trent. Your feedback is valuable, and we will review our processes to ensure a smoother and more secure handover experience for our customers in the future.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
V12 Sports And Classics - Stoke からの回答
Thank you for your review and 5-star rating. We're delighted to hear that Max provided you with quick and efficient service. Your kind feedback is much appreciated, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future.
Awful company
Awful company, arranged to pick up a car for my nephew, called at beginning of the week to arrange the Thursday pickup , all good, Called Thursday morning, all good, had a call from head office, all good, got to the garage, no idea, car not MOTed, car not cleaned, satnav missing, Awful attitude for the staff, had to wait over an hour and a half to get the car, manager even lost his rag and he didn't care if I wanted the or not as I had put him out by turning up.
Another customer was have the same experience whilst my fiasco unfurled
2025年6月26日
V12 Sports And Classics - Stoke からの回答
Hi Jamie,
Thank you for sharing your feedback. We sincerely apologise for the poor experience you encountered at V12 Sports and Classics Stoke-on-Trent. This is not the standard of service we aim to provide.
We are currently reviewing this instance to ensure it does not happen again. Feedback like yours is vital in helping us improve both our communication and the experience we provide to our customers.
Kind regards,
V12 Sports and Classics Stoke-on-Trent
Great customer service
Great customer service, the dealer Jack, left me in peace to have a good look round the car, and when I was ready, took it on a good long test drive, after which he worked out a really good deal, including beating everyone else’s valuation for my part ex. Great selection of cars that were very well presented, will definitely have a look back at the dealership when I decide to change
2025年6月23日
V12 Sports And Classics - Stoke からの回答
Thank you for your review and the five-star rating, Mr Watkin. We're thrilled to hear that Jack provided you with excellent customer service and allowed you the time and space to explore the car at your own pace. It's great to know that the test drive and part-exchange deal met your expectations. We pride ourselves on offering a well-presented selection of cars, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent when you're ready for your next change.
Faultless experience. Happy customer
Had a great experience purchasing a car from V12 sports and classics. From talking to Ryan Massey on the phone to completing the sale with Alex Stoica, they were both so helpful, clear from the start and everything went smoothly. Really looking forward to driving my new BMW X1 every day. Thankyou!
2025年6月21日
V12 Sports And Classics - Stoke からの回答
Thank you for your fantastic review, Wayne! We're delighted to hear that you had a great experience purchasing your car from V12 Sports and Classics Stoke-on-Trent. It's wonderful to know that Ryan and Alex stood out throughout the process. We hope you enjoy every moment driving your new car! Thank you for choosing us.
Very nice person Max was brilliant
They very helpful Max was the best help us whit all the details
2025年6月22日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Thank you for the fantastic review and five-star rating, Adrian. We're delighted to hear that Max provided you with all the details you needed and was such a great help. We’ll be sure to pass along your kind words to him. Best regards, V12 Sports and Classics Stoke-on-Trent.
Jack was great👍🏻
2025年6月22日
自発的なレビュー
V12 Sports And Classics - Stoke からの回答
Hi Josh, thank you for your five-star review! We're thrilled to hear that Jack provided you with great service. We’ll be sure to share your kind words with him. Best regards, V12 Sports and Classics Stoke-on-Trent.
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