Vanarama レビュー 8,363

👌👌👍👍 perfect every time

Absolutely shocking service. Ordered a new van, they said 4-6 weeks delivery date which was fine. 2 days before the van was due to be delivered they call me to say Vw has no stock and they can’t tell me when they will. Bunch of amateurs.

I had a really hard time with other dealers and providers who let me down. Vanarama were different. They were professional, made things easy, and helped me without the stress. I wish I had used them from the start. Highly recommended!

This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy and stress free. He was very easy to speak to and knew the answer to all my many questions, very happy customer

I order my car lease begining of February. Finance approved instantly and everything was going smoothly. 3 weeks later, 1 day before my car was due to be delivered I got an email to say the car is not starting and they have to book it in with dealer and there is no eta.

I said thats not good enough nor do I want that car now. So they cancelled my application after wasting 3 weeks. They found a new car for me the same day but not the colour of my choice and so I reluctantly accepted as I was desperate. New application had to be made as it was with a different funder. Then for the next 8 days I called everyday to find out the status of the application. I kept being told it was with the funder and theres nothing they can do. Each day that went past I was getting more frustrated. Tired on spending on ubers every day on the 8th day I called and said I cant take this anymore and I am tempted to go with another broker. I got in contact with select car leasing. Within 1 hour new car found application made and approved and now due for delivery.

I emailed vanerama to cancel my application and the funny thing is a few hours later I get an email to say the funder has accepted.

Absolute joke of a company. I get the finance is beyond their control but they did nothing to assist me. Nor chase the lender or offer me an alternative. Im sure they have bdms for each lender that they can make a call to yet they did nothing. I would never use them again nor would I recommend to friends, family or staff.

The partial finance application was done on line and was fairly simple. I chose not to complete the order entirely on line as I wanted to clarify spec. and colour of the vehicle. I had one point of contact during the process and she was very helpful. I've leased cars in the past and it can take many phone calls and extensive paperwork. It was simple with Vanarama. The only reason I gave 4 stars is that I could not get my choice of colour as this was a stock vehicle. More information regarding availability would be appreciated on the website.

Dealing with Vanarama is as effortless as it gets!!

Great service everything was great

Honestly if you want to loose alot of money then go ahead lease from these. It has cost me thousands for a van that keeps breaking down, and now they have refused to repair the wet belt after 3 months. I have had non stop headaches with them and constant arguments. About multiple issues avoid as much as possible.

I had Ian walking me through getting my second vehicle through vanarama, couldnt rate him or the company any better, very helpful and easy going!

All been great

Ben was very helpful and understanding. I got a vrrry quick response and when you email or call they reply quickly.

I LOVE THEM FANTASTIC SERVICE

You know there are two stages to leasing a car, the initial process of getting the quote, price and ordering the car.
You will find that the majority of reviews are based on this part of the process.
When something then goes wrong as in the car does not get delivered on two consecutive days after me taking time off work specifically.
People that stating times they arrived that are utter fabrication as I have CCTV to prove differently. False signatures on delivery notes?
The lack of communication from Vanarama is defening.
There are several other ongoing issues which Vanarama are saying is not their problem now.
Case has now been referred to BVLRA.

Great service and good communication thanks guys

I have used vanarama previously and as before everything went smoothly and with no complaints. Will use them again in the future.
D.Myhill

Julian was very helpful and efficient in the lease of my new van

Very efficient and kept up to date on what was going on.