Vans レビュー 1,038

suite à un achat en boutique mes semelle ce sont décollé
j'ai changer mes chaussure au magasin de Bordeaux et de nouveau le même problème.
L aqualité de Vans à vraiment baissé

Un esperienza pessima ... Dopo quasi un mese nessuna notizia del pacco ...che prima era in ritardo per un mancato ritiro da parte di UPS ..poi si e scoperto che era un errore di sistema ...centralino non affidabile poche e vaghe spiegazioni sul accaduto con una poca capacità di gestione del problema... Quindi dopo un mese mi ritrovo senza la merce un regalo di compleanno mai arrivato ...esperienza pessima e inaffidabile

Customer service is subpar. I ordered two pairs of custom vans. One of the pairs I ordered was made with a different color then I had picked out. I was able to initiate a replacement, however apparently it was denied. Customer service said I would receive an email from the customs team within 72 hrs regarding the replacement. Over a week passed and I never received anything. I had to contact customer service again to see what the status was just to be informed that the customs team didn't approve the replacement with no reason behind it. They did offer a refund for return and a 10% discount code. However the lack of communication on their end is unacceptable. I love my vans, but I'll probably be looking for a different shoe company to purchase with in the future. I don't believe I would order custom vans from them again.

Got to wonder how they are even in business. Firstly failed to deliver an order which was literally 7 stops away. Then they cancelled the follow-up order without reason having already received the accepted confirmation. Conversely I also just ordered off Converse and zero issues with them so far. Converse clear winners. I usually like to have a couple of pairs of each, mix of hi and lows for different seasons and even started to buy the winter versions, but I'll not be bothering with Vans after this 5h1t5h0w.

Prices are affordable, but out of 3 pairs of boots I had issues with 2. In both cases the shoe deteriorated quickly with customer service trying to dissuade return claims.

Wat een ongelooflijk amateuristisch bedrijf is dit geworden. Al jaren trouwe klant, maar twee keer achter elkaar een bestelling die simpelweg niet geleverd wordt. Geen communicatie, geen bevestigingen, slechte telefonservice en eindeloos wachten zonder uitleg. Dit is niet alleen onprofessioneel, dit is respectloos naar klanten toe. Schandalig dat dit nog kan.

My order got lost. 10 days later, I contacted their chat support as it was evident it would not resolve itself. After finally connecting to human dodging. the AI slop, the person took 20 minutes to finally figure out that my package was likely lost.

So they issued a refund. But they DID NOT REFUND me for the shipping...

Not worth fighting over $5 (CAD) but I will NEVER order from that website again.

Wish I had read reviews before shopping vans.com are a joke after finding what you want as you put information in you are asked to supply email address for a 20percent discount which then disappears you put your order in anyway get charged for item then after your payment is acknowledged separately you go back to website and order is not acknowledged the payment window supplies order number but vans cannot find order or will not acknowledge order you try love chat get given runaround ,try ringing phone lines they are closed you email still no immediate response my payment has been taken via klarna and confirmed as being paid this system gives concern that it's a scam but you annoy contact anyone for information

I ordered a hoodie and pants, and after confirming my order, I didn't hear anything from Vans for days. Then one day they told me that my order was finally available in the Brussels store. Great, but it was a Monday and I was away for the week. They told me that if I didn't pick it up within five days, it would be sent back to the warehouse
despite the fact that I explained my situation to them.

And they told me that once the item was returned to the warehouse, it would take a maximum of 10 days for me to receive a refund. It has now been two months and I still haven't been refunded. I have sent numerous emails to Vans and no one has responded. This is unacceptable! I do not recommend ordering from Vans!

Quel service déplorable pour les commandes en ligne. J’ai effectué une commande le 18/01/2026 pour deux paires de chaussures payées avec une carte cadeau. Depuis 12 jours, aucune nouvelle. Ma commande affiche « en cours de traitement » mais malgré mes nombreuses prises de contact, personne ne sait me dire quand la commande sera envoyée. En ligne, c’est de l’escroquerie

J'ai commandé un article le 19/012026. Depuis le 21 janvier, ma commande est bloquée à " RICANY U PRAHY", une ville en république tchèque. Après avoir relancé par email Vans, et avoir tenté plusieurs appels téléphoniques, au 26 janvier je n'ai aucune nouvelle de la marque et du suivi de ma commande... Décevant. Je vais boycotter la marque.

Horrendous - I love Vans but ordering directly through them is a joke. Have ordered twice - the first time a pair of shoes was missing, which they did refund. The second time a pair of shoes was again, missing; these weren't big orders - is it really that difficult? A incorrect item I didn't order was in its place.

I was told no refund, their investigation showed that all items had been delivered. It would be super interesting to see what their investigations were and if their stock levels were right!

Love their shoes but I wouldn't bother unless you like hassle, and being treated like a liar.

I've been wearing vans for years now. I grew up being Hella emo and vans were pretty much the only shoe. I bought a pair of high tops and within 4 months both shoes have the soul of the shoes coming off. The glue is pure trash. its sad to see this company go down like this considering they have gotten more expensive.

I contacted Vans after 3 months when ny shoes appeared to be faulty. I did an online chat and was asked to provide some pictures by email - they offered me a full refund which was received promptly!

I order the wrong size for my teen - my mistake - clicked on UK instead of US - but on the confirmation I realised my mistake.

I wrote to help online - asked to cancel order so I wouldn't waste everyone's time and effort and so I could reorder.

Order says still processing on the site - but help online says no way to cancel or change the size. Wasting everyone's time as once shipped I have to return them.

I call BS that that order was already processed.

Vendeur à éviter. Les retours sont impossibles pour certains articles du fait d'une clause manifestement abusive de leur "Conditions générales de vente"

Quality has gone downhill massively - have several slips ons lasting 5+ years - some even as long as 10 years! Last 2 pairs fell apart after a month. Got a custom pair and I think they were somehow even worse quality? Wouldn't ever give them my money again.

I bought a pair of £130 MTE Sk8-hi boots, within 10 to 15 wears casually at weekends the material has started tearing and streching around the eyelets. One boot has small elongated stretches which will begin to tear fully and the other has a large rip along the line of the eyelets this has been caused by doing up the laces and walking in them. My boots show no other signs of wear and tear, the sole tread is still immaculate.

Vans Warranty and customer care team has put this down to wear and tear and do not consider it a product issue. I can see another review here that also discusses ripping around the eyelets on the MTE boots.

Vans advertise these boots as durable, Made for The Elements and multi terrain.

The quality is extremely poor, do not buy these. Vans will not be a responsible manufacturer and own up to their product quality and design issues.

Des escrocs qui refusent un retour pour une veste commandée quelques jours avant Noël qui taille beaucoup trop grand (ridiculement trop grand) sous prétexte que délai de retour depassé !! Je ferais en sorte qu ils perdent régulièrement des ventes !!

I ordered a new pair of shoes and payed with my PayPal account not realizing until the order was completed that my address was wrong. In less then 5 minutes I made every attempt to cancel or redirect my order and in every case I was told by the customer service that its completely out of thier hands and it too late. I was told once it arrives at my old address it will probably be sent back to thier warehouse and if that happens they can resend it to my new address. I know its my fault the address was wrong in the first place but this seems absolutely crazy they couldn't help me at all.