A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... もっと見る
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Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... もっと見る
企業が回答しました
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... もっと見る
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企業情報
当該企業による記述
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
連絡先
11-12 Old Bond Street, W1S 4PN, London, 英国
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.8
優良
407件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No reply from customer services.
Came when expected but scratched I contacted their customer support two weeks for a replacement and they haven't even got back to me.
2023年11月1日
Viva Lagoon からの回答
Dear Charles,
We are very sorry that your lamp was scratched.
We haven't received an email from you. We will investigate the issue. Meanwhile we will arrange for the collection of the lamp tomorrow and organize a replacement. One of us will phone you in the morning.
Kind regards
The team.
Very Good Customer Service
Second order from this company and happy with everything. The supplier was late so there was a delay on delivery, but I appreciated the fact that they phoned me to explain this and kept me in the picture - wish more people would do this. Would recommend Lagoon
2023年11月8日
Prompt service and clear instructions…
Prompt service and clear instructions to purchase Delivered earlier than expected
2023年10月11日
Would have no hesitation in using this company again
The order was dispatched and received very quickly.
The box was slightly damaged being packaged only in it's box, which is good regarding sustainability and the light was not damaged.
I already had one of the mushroom lamps so new what to expect and not disappointed. Possibly not to everyone's taste but I love them.
Overall very pleased.
2023年9月11日
Fantastic service thank you
Super attentive team who answered my pre-order query very quickly and kept me informed over progress of my order until it arrived. Highly delighted both with the product and the service
2023年9月5日
Fabulous service Everything done and…
Fabulous service Everything done and arranged as promised
2023年9月7日
Fabulous customer service
After initial issues with delivery by Royal Mail, I spoke to customer services and received my flower vase promptly, with regular delivery information. It is lovely, and matches the fruit bowl and double glass bowl set I have. Thank you Viva Lagoon!
2023年8月11日
Excellent…
I hadn’t ordered from Viva Lagoon before so checked Trust pilot before ordering & now very happy to agree with their other 5 star reviews - excellent service / free delivery & my items arrived within 2 days!
Will definitely use again
2023年7月31日
Great communications
Communications was great. Always informed about my deliveries that were quickly dispatched. Pruducts are of amazing quality.
2023年7月11日
Amazing products and super customer…
Amazing products and super customer service, dpd threw item over gate when they delivered it, viva lagoon Collected broken lamp and replaced it asap. Super impressed
2023年6月21日
Excellent customer service
Excellent customer service from Emma. She pulled out all the stops for us to receive our lights on time!
Lovely product and look fantastic in the garden. Would definitely recommend.
2023年6月15日
Love the lamp
2023年6月5日
One of the best services I’ve received…
One of the best services I’ve received from an online company. Someone called me a couple of hours after placing the order to arrange delivery the next day. The delivery guy then called me to give me a warning on when he would arrive and was very polite. I then had a courtesy call the next day to check everything was okay with my order and I was happy. Sunloungers look amazing and are very comfortable
2023年6月1日
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