A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... もっと見る
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Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... もっと見る
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Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... もっと見る
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企業情報
当該企業による記述
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
連絡先
11-12 Old Bond Street, W1S 4PN, London, 英国
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.8
優良
407件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick delivery looks fab
2023年5月3日
Unfortunately
Unfortunately, one item was missing. Apologies were received and the item arrived four days later. Thank goodness it was not a gift but for my personal use.
2023年5月2日
Excellent service!
I got my package 2 days after I placed my order!
Excellent communication and updates from the team!
Thank you very much!
Eva
2023年4月3日
Excellent
Excellent , timely customer service when needed and products are really good quality
2023年3月20日
GARDEN LAMP Within 24 hour’s of placing an order
Within 24 hour’s of placing an order, I received a phone call to say my item was out of stock and delivery would be later than originally expected. I was kept up to date and still the item arrived earlier than anticipated.
The product was as advertised.
One happy customer
2023年2月4日
Vase required for outdoor use.
I inquired about a vase that I saw online and after checking if was suitable for what I wanted it for, I purchased the item on the advice given by the helpful sales man on the telephone. When vase arrived a few days later it was fine for it use. Many thanks to helpful sales team at Viva Lagoon.
2023年1月16日
Great product overall, can recommend the service
The pouf I ordered was delivered on time and in perfect condition. The only issue I had and I spend a lot of time on it was on finding out the customs duty when ordering to Ireland from the UK. I didn't get an answer before ordering and faced a large bill to the delivery company before the product was released and delivered.
2023年1月24日
Great customer service
Easy to order, great communication when delivery was going to be delayed. Again great communication when item was out for delivery.
Item is perfect love it. Very happy with customer service.
2023年1月21日
Ok retail interaction
2023年1月12日
Stunning bowls and plates
Fantastic bowls and plates, like the rustic look. Easy to order, quick delivery too. Would definitely recommend. Thank you for a great service.
2023年1月2日
Very pleased with my lamp looks amazing…
Very pleased with my lamp looks amazing not put in garden yet wait for summer
2022年12月29日
Viva Lagoon からの回答
Thank you so much for taking the time to send us a review regarding your Newgarden Lola 165 Lamp :-)
Wishing you a very Happy New Year and we hope to see you again soon.
Kind Regards,
The Lagoon Team
Product delivered with scratches
Big customs expenses. Product delivered with scratches, but they send full refund because of this. So overall experience was good, I think it is not their fault that the producer of the clock was sloppy and scratched it.
2022年12月21日
Viva Lagoon からの回答
Dear Alin
We are very sorry that the product had scratches. We will send you an email to organise for a replacement. As for the customs expense, that's out of our control. Taxes such are VAT are not charged by us for overseas orders however do become payable by your destination country on arrival. The tax rate is determined by the destination country - in your case Romania.
Kindest regards
Kheira
Dear Alin - again we are terribly sorry that your order arrived with a scratch. As agreed we have now refunded your order in full and a return has not been requested which means that you can keep the clock. We hope that your find this resolution satisfactory. Thank you for your patience whilst we resolved the issue and we wish you a very Happy New Year.
With Kind Regards,
Customer Services
Beautiful product and as described
Beautiful product and as described. Arrived promptly . Good communication and tracking.
2022年12月24日
I am sure under normal circumstances…
I am sure under normal circumstances the delivery would have been quicker
2022年12月17日
Arrived in time
Arrived in time , well packaged, arrived in one piece as was a fragile delivery
2022年12月16日
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