A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... もっと見る
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Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... もっと見る
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Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... もっと見る
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企業情報
当該企業による記述
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
連絡先
11-12 Old Bond Street, W1S 4PN, London, 英国
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.8
優良
407件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bought a set of towels from here
Bought a set of towels from here; very pleased with service. Towels are as appeared on website, lovely quality. Speedy delivery!
2022年5月15日
Viva Lagoon からの回答
Thank you so much for your review :-)
Kind Regards,
The Lagoon Team
A first class service from this company…
A first class service from this company from my initial enquiry to delivery . Nothing was too much trouble to ensure complete customer satisfaction. I would not hesitate to use this company again . Special thanks to Emma who made sure I was kept up to date with lead times and delivery .
2022年4月21日
自発的なレビュー
Viva Lagoon からの回答
Hello Joanne - thank you so much for your review :-)
We hope that you are enjoying your purchase and we hope to see you again soon.
Kind Regards,
Emma
Very fast delivery lovely company
Very fast delivery, exactly as described and the price was spot on.
2022年4月7日
Viva Lagoon からの回答
Good Morning.
Thank you so much for your review. We are very glad to hear that you are happy with your experience.
We hope to welcome you again soon :-)
Kind Regards,
Emma
This was ordered quickly and…
This was ordered quickly and effortlessly and Viva Lagoon was able to get an emergency statue out very quickly.
2022年4月7日
Viva Lagoon からの回答
Hello & thank you so much for you review.
We are delighted that we were able to help you with your statue and that you were happy with your experience.
We hope to see you again soon.
With Kind Regards,
Kheira & Emma
I love these towels
I love these towels. I have bought 3 sets so far. Good quality and very absorbent. A little expensive but you pay for the quality. I would highly recommend these towels for personal use or as a gift 🎁
2022年3月20日
Great experience
Great experience! Items delivered 2 days later, well packed and as described. Delighted.
2022年3月20日
Fast delivery, excellent experience!
Fast delivery, items as expected, excellent experience!
2022年3月3日
Viva Lagoon からの回答
Thank you for your review Sophie :-)
We hope to see you again soon.
Best Regards,
The Lagoon Team
Viva Lagoon からの回答
Thank you for your review Penelope.
We love the Hubsch Poufs also - we are glad that you are happy with your product and received in good time.
We hope to see you soon.
Kind Regards,
The Lagoon Team
Margo Selby towels - good service and lovely towels
We purchased some Margo Selby towels. One size was unavailable after the order was accepted. The issue was dealt with promptly and efficiently and we were offered a generous replacement towel. The service was friendly and personal. No issues with delivery. We are very pleased with the towels. Gorgeous colours and good quality.
2022年2月27日
Viva Lagoon からの回答
Hello Mrs King,
Thank you for taking the time to write a review.
We hope to see you again soon :-)
Kind Regards,
The Lagoon Team
Not as advertised and then sent without…
Not as advertised and then sent without the pegs?!? However excellent customer service.
2022年2月24日
Viva Lagoon からの回答
Dear Chris.
We are so sorry for the issues that you experienced yet hope that you are now happy that all has been resolved.
Thank you for taking the time to write a review. We take your feedback very seriously and are continually working to ensure an amazing customer experience.
We hope that you can now enjoy your purchase and would love to see you again soon.
Kind Regards,
The Lagoon Team
Viva Lagoon からの回答
Thank you for your review Sarun - we are very pleased that you enjoyed your experience.
We hope to see you soon :-)
The Lagoon Team
Viva Lagoon からの回答
Thank you for taking the time to review your experience Stephen this is really helpful.
If we can help in the future please let us know.
Kind Regards,
Kheira and Emma
Great service
Great service, website easy to use
Order went through smoothly, great communication to keep me informed and items arrived quickly, on time and in perfect order. I love them
2022年2月4日
Viva Lagoon からの回答
Thank you for taking the time to write a review for us.
We are very pleased that you are happy with your products & the service that you received :-)
If we can help in the future please just let us know.
Best Regards,
The Lagoon Team
Viva Lagoon からの回答
Dear Rob,
Thank you so much for the review.
We hope to see you again soon :-)
Kind Regards,
Emma & Kheira
Viva Lagoon からの回答
Thank you so much for your review.
We hope to see you again soon :-)
Kind Regards,
Kheira & Emma
Viva Lagoon からの回答
We thank you for taking the time to write your review.
If we can help further please do let us know :)
All the best.
The Lagoon Team
Very helpful and friendly staff who…
Very helpful and friendly staff who kept me updated on the status of my order. My order arrived as scheduled. Very happy customer!
2022年1月28日
Viva Lagoon からの回答
We are very grateful for your review - thank you so much.
Please do pop back soon :-)
Kind Regards,
The Lagoon Team
Excellent!
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on time. Wouldn’t hesitate to buy from Viva Lagoon again. Can’t recommend highly enough. Thank you!
2022年1月28日
Viva Lagoon からの回答
We are so happy that you love your coffee table. And thank you so much for your feedback.
If we can help you in the future please just let us know.
Kind Regards,
Kheira & Emma
Great service and communication and…
Great service and communication and thoughtful to environment : )
2022年1月26日
Viva Lagoon からの回答
Thank you so much for you review. We are very pleased that you are happy :-)
We hope to see you again soon.
Kind Regards,
The Lagoon Team
Speedy delivery of 6 fab House Doctor…
Speedy delivery of 6 fab House Doctor mugs.
Product as described and great quality.
2022年1月24日
Viva Lagoon からの回答
Thank you so much for your review - the House Doctor Rustic collection is so lovely and we are very glad that you are happy.
We hope to see you again soon:-)
Kind Regards,
Emma
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