I recently visited Vodafone Bishops Stortford store to subscribe to a new SIM only deal. From start to finish I had a very pleasant experience, and I was served by Ali. Ali welcomed me with a smile, a... もっと見る
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所在地
所在地を変更5 Potter Street, CM23 3UH Bishop's Stortford, GB
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Benjamin was truly a wonderful , knowledgeable and helpful advisor to me. I’m 70 years old woman , so technology not my thing and yet he didn’t patronise me but sorted out my phone after my return to... もっと見る
企業が回答しました
Required help with a technical issue, Amar was very helpful and fixed my issue in no time, thanks for the support highly recommend
企業が回答しました
Came into store recently and I was very surprised to be helped greatly by a young gentlemen called Manny. He was very helpful indeed and directed me accordingly. Thank you so much, very much appreciat... もっと見る
企業が回答しました
企業情報
Vodafone UK - Bishop's Stortford について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
5 Potter Street, CM23 3UH, Bishop's Stortford, 英国
4.9
優良
198件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
When to Vodafone store in bishops…
When to Vodafone store in bishops stortford I never had such a bad service in my life.
One door was locked and had to get a member of staff to open it and lock it behind me made me very uncomfortable.
Two ask for a replacement sim was sorry can’t give you one it’s Vodafone policy and don’t want to get fined
Three ask him to speak to a manager said will call him and ask if he can authorise a replacement sim waited over 25mins
So gave up and ask if I can leave the store as the door was locked and the member of staff was on there phone in the back room
2025年6月22日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hi Bob. We're sorry to see you've not had a good experience with our customer service. This is not what we want.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Vodafone UK - Bishop's Stortford からの回答
Hey,
Thanks for the lovely review and fantastic support for Amar.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience with Ali
I had a great experience with Ali. He was friendly, understanding, and went above and beyond to resolve my issue quickly!
2025年6月1日
Vodafone UK - Bishop's Stortford からの回答
Hey Robert,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amar was excellent
Amar was brilliant from start to finish. He took the time to listen, answered all my questions, and made the whole process smooth and stress-free. It’s rare to get such good customer service these days, but Amar definitely delivered. Highly recommend speaking to him if you're with Vodafone.
2025年6月2日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Waqas,
Thanks for the lovely review and fantastic support for Amar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing atmosphere
Amazing atmosphere, was able to feel relaxed speaking to a fella called Ali, same name as me which was also pretty funny.
2025年5月23日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Ali,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Unbelievable service!
I upgraded my phone online to a refurbished device and then had major issues. I ended up going to the Bishops Stortford store with the 2nd phone. I dealt with a very helpful man named Joe who gave me the most professional service and genuinely swayed me from leaving Vodafone!
2025年6月1日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey John,
Thanks for the lovely review and fantastic support for Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Service
Had a lovely chat with Ali whilst he explained everything really clearly to me.
2025年5月3日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Harry,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
MVP Ali
I've had many issues in the past with Vodafone, in fact I was hoping to cancel my subscription on my last visit. However, I spoke with Ali who navigated me personally through all the issues I was experiencing, suggested solutions, and provided reassurance that this level of customer support wasn't just a one-off. With Staff members like Ali, I'll be sure to stick around.
2025年4月17日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Tommy,
Thanks for the lovely review and fantastic support for Ali. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was having issues with my current…
Was having issues with my current broadband provider went in and Ali helped me set a new one up.
2025年5月1日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Humza,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amar was really helpful and made the…
Amar was really helpful and made the whole process really easy and seamless.
Highly recommend
2025年4月8日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Laura,
Thanks for the lovely review and fantastic support for Amar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Super Joe
Joe has been so helpful over the last week when I had problems with my phone. A charming young man who was interested in what I had to say and was super polite and friendly
2025年4月4日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hi Cynthia,
We really appreciate your wonderful review and the amazing support for Joe.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Amar very good
2025年4月2日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Tez,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Bishop's Stortford からの回答
Hey Josie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A good customer experience
Amar served me today. He was very helpful. The wait was longer than expected due to a slow computer system but overall a good experience.
2025年4月2日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hey Jo,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
NOT SO GOOD !!!
Imagine paying a large sum of money for a service that does not work as promised. This is the frustrating reality for many Vodafone customers, who face poor internet service and unexpected charges. Vodafone's problems with internet connectivity and hidden fees create a negative experience for users, and it is essential to consider other options that provide better reliability and transparency.
Vodafone's internet service often fails to meet customer expectations. Many users report slow speeds and dropped connections, which can make daily tasks like browsing the web or streaming videos nearly impossible. For example, a student trying to complete an online assignment may struggle to connect, leading to stress and frustration. When a service does not work properly, it becomes challenging to trust that company for future needs. Reliable internet is not just a luxury, it is a necessity in today's world, and Vodafone does not deliver.
In addition to unreliable internet, Vodafone is known for its expensive charges, which can catch customers off guard. A shocking example is when a phone call to the UAE lasting just 13 minutes resulted in a bill of almost £47. Many customers may not even realize that such high fees exist until they receive their bill. This lack of transparency creates a sense of unfairness and dissatisfaction among users, who expect to pay reasonable prices for the services they use. It is crucial for companies to be clear about their charges to maintain customer trust and loyalty.
The combination of poor internet service and hidden charges makes Vodafone a less appealing option for many. Instead of facing constant frustration, customers deserve a service that is reliable and fairly priced. Other providers often offer better deals, clearer pricing, and stronger service. By choosing a different company, customers can avoid the disappointment that comes with Vodafone's hidden fees and unreliable internet.
In conclusion, Vodafone's internet issues and unexpected charges create a frustrating experience for users. Customers should be aware of these problems and consider alternatives that provide better service and transparency. The importance of choosing a reliable provider cannot be overstated, as it directly impacts daily life and overall satisfaction. Switching to a different provider can bring peace of mind and a much better experience.
2025年3月1日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hello Ferhat,
We're sorry to hear that you feel this way. We appreciate you taking the time to provide feedback, as we're always looking to improve the services which we offer to our customers.
Thanks,
Vodafone Social Media Team
Joe is a great guy
Joe is a great guy. He is patient, extrovert and of couse keen on helping the customers at high standards of presenting solutions and recommendations.
Thank you Joe, You made my day!!
2025年3月7日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hi Ali,
This is lovely feedback for Joe. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Joe was very helpful
with my on line id problems and advised about saving money on a sim plan which I took upline ID problems solving
2025年3月3日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hello David,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Bishop's Stortford からの回答
Hello Gill,
Thanks for letting us know what an amazing job Amar did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amar was excellent in helping me
2025年3月3日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hello, Pj,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben was very helpful in helping me get…
Ben was very helpful in helping me get set up. Great credit to you.
2025年3月1日
自発的なレビュー
Vodafone UK - Bishop's Stortford からの回答
Hi Jon,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
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