I came into Vodafone very disillusioned because of various problems over the phone, but Lee at the Vodafone shop in Bolton fixed everything, hence I’ve got my broadband at super speed at a great great... もっと見る
企業が回答しました
所在地
所在地を変更63 DeansGate, BL1 1HQ Bolton, GB
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Was previously with EE and was a bit disappointed by their renewal offer and customer service. Visited the Bolton Vodafone store and was dealt with by Matt who took time with me to explain everything... もっと見る
企業が回答しました
Came in for some support. Lee was amazing, so friendly, chatty and experienced. He helped me understand some minor tech issues with my current device which helped me with my initial query. And then he... もっと見る
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Great day in vodaphone. Matt the manager was able to tecover my lost photos got my broadband reduced by £8 per month and gave me important information re use of my phone on upcoming trip abroad Winn... もっと見る
企業が回答しました
企業情報
Vodafone UK - Bolton について
当該企業による記述
連絡先
63 DeansGate, BL1 1HQ, Bolton, 英国
4.8
優良
247件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Exceptional service from Matt
2026年9月23日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Christine,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Never leaving Vodafone
Never leaving Vodafone, emily was so helpful and lovely, thank you
2026年9月18日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Tracey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Happy with the service Lee provided
Happy with the service Lee provided. Helped fix my sim and new phone
2026年9月17日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Nira,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Bolton からの回答
Hey Ian,
Thanks for the lovely review and fantastic support for Dionne.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service from dionne helping…
Fabulous service from dionne helping me sort my trouble
2026年9月9日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Elizabeth,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dionne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sayed was very patient
Sayed was very patient, and took me through a variety of options until I found what best suited my needs.
2026年8月29日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Forza,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very helpful was dionne and explained…
Very helpful was dionne and explained everything
2026年8月25日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Jenny,
Thanks for the lovely review and fantastic support for Dionne .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt was extremely helpful and gave…
Matt was extremely helpful and gave very accessible explanations. Am very ill at ease with technology . Matt was patient and instructive without being patronising. Excellent customer care from Matt.
2026年8月14日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really efficient and straightforward
Really efficient and straightforward. Got me a really good deal with broadband and sim card. Was served by Lee. Excellent service.
2026年8月9日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Saskia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Lee
Great service from Lee. He was very patient and helpful.
Thank you
2026年8月4日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Liston,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lee was excellent
Lee was excellent and a lot of help with details. Great experience 👍🏻
2026年8月1日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey JP,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Bolton centre The service in store today was very…
The service in store today was very supportive, informative, and had a really good personalised experience.
2026年8月1日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Andrew,
Thanks for the lovely review and fantastic support for Bolton Centre.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Emily at the Bolton store was lovely
Emily at the Bolton store was lovely. Such a beautiful girl and very helpful.
2026年7月31日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey LA,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Expectations met.
Expectations met.
Lee delivered and explained the new contract pricing very well indeed.
Thanks lee.
Appreciated
2026年7月28日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Julian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt was an expert in his job
Matt was an expert in his job. Enlightened me in your service . Quality service.
Tony P
2026年7月27日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Tony,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a good service in the store with…
I had a good service in the store with Lee in bolton town center
2026年7月26日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Miranda,
Thanks for the lovely review and fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited on Friday to collect my 5G…
I visited on Friday to collect my 5G Home Broadband router after signing up for a 24-month contract. Unfortunately, the lady who served me was very unfriendly, unwelcoming, and came across as though she didn’t want to help. She did try to process my order, but the credit check failed. What really stood out was the poor attitude and lack of customer service, which left me with a very negative first impression as a new customer.
I returned on Saturday hoping for a better experience, but I was served by the retail store manager and, disappointingly, received almost exactly the same attitude. Again, the service felt cold, unwelcoming, and unpleasant.
I genuinely don’t know what the issue was, but I have received warmer, more welcoming service in other stores where I wasn’t even making a purchase. This was for a 24-month broadband contract, yet I was made to feel like I wasn’t a valued customer at all.
Vodafone may have good products, but first impressions matter, and unfortunately the customer service at this branch fell well below expectations. I hope the store works on making new customers feel welcome and appreciated.
2026年7月17日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Ali,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience in store did not meet the standards you expected, particularly during what should have been a positive start to your journey with Vodafone.
We appreciate your comments regarding the service you received on both visits. Providing a welcoming and professional experience for every customer is extremely important to us, and it is disappointing to hear that we fell short on this occasion.
Your feedback is important for us, and we value your observations and will use them to help improve the experience we provide to our customers in the future.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lee in store was amazing helped me sort…
Lee in store was amazing helped me sort everything out.
2026年7月11日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Zoltan,
Thanks for the lovely review and fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone at bolton was a great…
Vodafone at bolton was a great experiance.customer servce was very good.emily was of great service showed me how to use the phone .very good at her job and soorted me out with a new phone.very pleaded.
2026年7月10日
自発的なレビュー
Vodafone UK - Bolton からの回答
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Bolton からの回答
Hey Julia,
Thanks for the lovely review and fantastic support for Matt. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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