Vodafone UK - Chippenham レビュー 

119
TrustScore 5段階評価の5

4.8

7 High Street, SN15 3ER Chippenham, GB


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5つ星のうち5の評価

Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... もっと見る

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5つ星のうち5の評価

Not exactly sure of the date that I went into the Vodaphone shop in Chippenham for some tech support but it was the Tuesday after England won their World Cup football match! Tom helped me. He greeted... もっと見る

企業が回答しました

5つ星のうち5の評価

Tom in Chippenham went the extra mile to make sure my phone and watch were operating correctly. I don't think I could have sorted it myself

企業が回答しました

5つ星のうち5の評価

We went into the chippenham store in Wednesday and were served by Ryan. We were very frustrated by dealing with the online service trying to set up a new contract so decided face to face would be bet... もっと見る

企業が回答しました


企業情報


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  • 7 High Street, SN15 3ER, Chippenham, 英国

4.8

優良

TrustScore 5段階評価の5

119件のレビュー

5つ星
4つ星
3つ星
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4.8

すべてのレビュー

(119)

過去12か月のレビュー数: 42,456

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5つ星のうち5の評価

The advisor

The advisor tried every way possible to sort out the issue with my network and finally found the issue and was rectified within minutes. When sorting the issue he also told me I could save money on my Vodafone broadband. Had issue's and he when above and beyond to sort. Couldn't resolve in store. As it was out of his hand, But told me he would personally get in touch when he had more answers.
He surely did know what he was doing and didn't just try and fob me off and do the basic.

Chippenham Store

2025年10月15日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Terrific service here always

Terrific service here always. Informed, courteous and respectful. Nothing is too much trouble for the employees. And especially grateful thanks to Grace

2025年10月9日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Fantastic service

Thomas, Jo and the team went above and beyond!

2025年10月4日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey Poppy,

Thanks for the lovely review and fantastic support for Thomas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Massive thank you to Jo as popped over…

Massive thank you to Jo as popped over to upgrade my phone and she saved lots of hassle and saved me quite a bit money. Great service and lovely staff

2025年9月15日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Popped over to Chippenham to upgrade my…

Popped over to Chippenham to upgrade my phone. After speaking with grace she made the process very easy and saved me a lot of money. Great service

2025年9月15日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

The man I have seen twice is so helpful…

The man I have seen twice is so helpful pleasant, nothing is too much trouble.

2025年9月4日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Great people

Great people, very helpful, nothing is too much to ask!! Asset to Vodafone, all of them!

2025年8月28日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey Neil,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

AMAZING CUSTOMER SERVICE Tom in the Chippenham store was…

Tom in the Chippenham store was absolutely amazing
So helpful and knowledgeable
So much nicer than trying to sort my problem via the App

2025年8月23日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.

Vodafone Social Media Team

5つ星のうち1の評価

Dishonest service

Originally got a Big Value 30 package. Expired 6 July. Came into store on July 2 to top up for a Big Value 10 once original package finished. Everything done by staff, not me. Paid £10 to put credit on account. Lady said ‘all done, will just take time to reset”.
Except it never did.
Every time I got the same message from Vodafone saying they couldn’t activate the new bundle.
Then they charged me £2 on July 6, and £ 2 on July 7, even though the only thing I was trying to do was activate my 10.
Came back into the store.
Lady said “it’s because you only have £6 on your account “
“Nothing we can do. I will escalate it”
So now I have to have their sim in my phone so they can call me “hopefully within 2 days” and have no data or call abilities. Fabulous!
What is the point of coming in to a store to get things sorted if staff either do it wrong or can’t do anything?

2025年7月15日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey Darren,

Thank you for taking the time to share your experience, and we're truly sorry to hear about the inconvenience you've faced.

We understand how frustrating it must have been to visit the store in advance, follow the process as advised, and still encounter issues with your Big Value 10 bundle activation. This is certainly not the experience we aim to provide, and we sincerely apologize for the confusion and the unexpected charges.

It sounds like there may have been a miscommunication or a technical issue during the top-up process, and we appreciate you bringing it to our attention. We’re currently reviewing what went wrong and will ensure this is escalated appropriately so it doesn’t happen again.

In the meantime, if you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
 
Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Knowledgable customer service.

Knowledgable customer service.

2025年7月9日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey Julian,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful and efficient

Very helpful and efficient. Jo listened, had a solution straight away and helped me achieve what I came in to do.

2025年6月17日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Truely customer focused

Friendly efficient and concerned about the whole picture.

2025年6月7日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hi Tanya.

Thank you sharing your positive experience with us.

Vodafone Social Media Team

5つ星のうち5の評価

Tom was great

Tom was great! Really friendly, helpful and patient. Left the shop feeling happy.

2025年5月31日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey Nicholson,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thomas was fantastic

Thomas was fantastic. Great knowledge and even had chocolates.

2025年5月27日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hi Lee. Thank you for your review for Thomas. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thomas answered all questions and more…

Thomas answered all questions and more , very clear explanation, very patient and reduced our bills. Many thanks

2025年5月23日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey Debbie,

Thanks for the lovely review and fantastic support for Thomas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience

I visited the vodafone store and spoke with Jo, she was very helpful and polite taking her time with me to explain how my new device worked and helping me to set it up.

2025年4月25日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey Hugo,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Such good staff!

I visited the store today to get some ideas on what phones might be available for my daughter, the team were helpful and showed me all the options, explaining things easily for me. Really bubbly staff - we look over my options and will be returning!

2025年4月28日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service

Great service, simple explanation of all the options and no pressure.

2025年3月5日
自発的なレビュー
Vodafone UK - Chippenham ロゴ

Vodafone UK - Chippenham からの回答

Thanks for the five star review, Martin! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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