We visited the store on two occasions this week with two issues that were far from straightforward. In the first instance Drew was of great help advising us the best course of action. When we... もっと見る
企業が回答しました
所在地
所在地を変更9 Orchard Street, OX11 7LG Didcot, GB
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We were in your Didcot branch and a young gentleman called Dave and a young lady called summer help me with my problem. I must say they were very professional and they went above and beyond helping me... もっと見る
企業が回答しました
I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up sellin... もっと見る
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Just got back from Vodafone Didcot with a new phone and contract. I only walked in looking for a price for a handset but Sufy offered to help and was very knowledgable and helpful, managing to find m... もっと見る
企業が回答しました
企業情報
Vodafone UK - Didcot について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
9 Orchard Street, OX11 7LG, Didcot, 英国
4.6
優良
76件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Excellent service
We visited the store on two occasions this week with two issues that were far from straightforward.
In the first instance Drew was of great help advising us the best course of action.
When we returned to the store the following day, Summer was able to help my son and an older relative to set up a new phone as well as a new SIM card. She was extremely patient and explained each step very clearly and we had an overall great experience.
2026年9月4日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Mark,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely terrible experience in the…
Absolutely terrible experience in the Didcot branch of Vodafone today.
My husband was told by a member of staff to go and sit down with the manager of the store, my husband is slightly deaf in one ear and had to ask on a couple of occasions what was said as he was unsure (English is also not his first language so it’s a struggle sometimes).
From there it just got worse and worse.
As my husband is slightly deaf he can’t always hear how loud he speaks at times.
The manager was asking my husband to calm down and stop shouting, as he thought he was angry, I tried to explain to him that my husband talks like this and he wasn’t doing anything wrong, but sadly the manager was unable to see past just how offended he was and actually listen.
I said to my husband let’s go and he tried to explain that he wasn’t doing anything wrong, but instead of listening to what we were saying, he told us to leave the shop, actually I think his words were “out you go”
We have been a Vodafone customer for years now and have 3 accounts that we will be moving away as soon as is possible.
2026年8月29日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Tash,
I am sorry to hear about the experience that you and your husband had in our Didcot store. I appreciate how upsetting and frustrating this must have been, especially when your husband was simply trying to communicate and clarify what was being said.
From what you've described, you made the team aware that your husband is slightly deaf and that English is not his first language, yet you felt that this was not taken into consideration during the interaction. I understand why you would be disappointed if attempts to explain the situation were not acknowledged and if you felt that you were asked to leave the store without your concerns being properly heard.
We never want any customer to feel unwelcome or leave feeling that they have not been treated with respect, and I am sorry that this has left you considering moving your accounts away from Vodafone after being a loyal customer for many years.
If you would like this matter to be raised as an official complaint and reviewed further, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via via Instagram at https://ig.me/m/vodafone We can then gather some additional details and ensure your feedback is passed to the relevant team for investigation.
Thanks,
Vodafone Social Media Team
We were in your Didcot branch and a…
We were in your Didcot branch and a young gentleman called Dave and a young lady called summer help me with my problem. I must say they were very professional and they went above and beyond helping me. I can’t recommend them enough helpful in so many ways broke it all down to me so I could understand all legal stuff it was a pleasure going into a shop that I was worried about so I would give Dave and summer a 10 out of 10 for being helpful patient and understanding
2026年8月24日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I got served by one of the best…
I got served by one of the best customer service yet at this shop.His name was Tolis. He was patient with me and gave me all necessary information for me to make a decision.
2026年7月24日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Manatsa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a great experience today in store
Had a great experience today in store. Aidan was very friendly and helpful. We got everything sorted that I needed.
2026年7月23日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Tolis (Vodaphone)
I visited the Didcot store on 2 consecutive days and was most impressed with the service provided by Tolis. He normally works in the Oxford branch but was covering absence. He was helpful, friendly and efficient and a credit to Vodaphone! Top man
2026年7月4日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Ron,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Drew in the Didcot store!
Drew was very helpful and knowledgeable. He got us great savings with our Vodafone account.
He was very easy going and didn’t push anything on us.
Would definitely go back to see him if we need to be seen again.
2026年6月20日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Lauren,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service from Summer and she…
Very good service from Summer and she check all deals that could be provided.
2026年6月6日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Claire,
Thanks for the lovely review and fantastic support for Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was considering leaving Vodafone…
I was considering leaving Vodafone after many years however, Summer took the time and had the patience to run through my usage and coverage require requirements and came up with a perfect package, for me, for the next two years. Great customer service and a great manner in which to retain long-standing customers.
2026年5月19日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
An excellent experience
Anjie was covering at the Didcot branch today. She was incredibly helpful and very easy to talk to. I left feeling like I’d been paid not like I’d just spent money :)
2026年5月16日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Drew from the Didcot store was amazing-…
Drew from the Didcot store was amazing- so helpful and led me through the process exceptionally! He went the extra mile and made the whole experience stress free!
2026年4月24日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey MaryJane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!
I lost my phone this weekend and a very helpful young man called Drew at the Didcot store helped me through the whole stressful ordeal! So calm and very happy to help me get back on the road. Thanks so much.
2026年3月9日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey pauline
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Drew was extremely helpful in helping…
Drew was extremely helpful in helping me get a replacement sim! Made the process seamless and was very knowledgeable.
2026年3月2日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Immy,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Drew and summer
Drew and summer, fantastic customer service, thank you for all your help.
2026年2月6日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hi Jo,
Thank you so much for your wonderful review and the amazing support you’ve shown for Drew —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Drew was very helpful and fixed the…
Drew was very helpful and fixed the problem with my phone.
2026年2月2日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hi Gillian,
Thank you so much for your wonderful review and the amazing support you’ve shown for Drew —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Vodafone UK - Didcot からの回答
Hey Marina,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Drew
Drew. He was so helpful and knowledgeable. I'd struggled with chatting to Vodafone online to get an eSIM sorted and he set it all up for me and saved me from a very stressful situation
2026年1月29日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Laura,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service!
I visited the Vodafone store in Didcot this morning because my handset has been out of contract for some time and I wanted an upgrade. My enquiry was dealt with by Dave, who was brilliant. He listened to what I wanted and talked me through some different options in a knowledgeable but not pushy way. The process was really straightforward and I left as a happy customer :)
2026年1月28日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Liv,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service.
I saw two members of staff, Dave and Summer, on two separate days. They could have been more helpful and friendly. They knew exactly what I wanted and sorted everything out promptly and efficiently.
2026年1月17日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Penny,
Thanks for the lovely review and fantastic support for Dave and Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Summer was so helpful and explained…
Summer was so helpful and explained everything. She was not pushy and very polite.
2026年1月13日
自発的なレビュー
Vodafone UK - Didcot からの回答
Hey Annie,
Thanks for the lovely review and fantastic support for Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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