Vodafone UK - Dorking レビュー 

170
TrustScore 5段階評価の5

4.9

St Martins Walk , 137 High Street, RH4 1AQ Dorking, GB


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5つ星のうち5の評価

The team in this branch are so friendly and helpful. I don’t usually write reviews but customer service is really important when you’re dealing with things you don’t understand. Would recommend visiti... もっと見る

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5つ星のうち5の評価

Had issues with getting my sim swapped over from a different company to Vodafone. Junior was brilliant, patient and explained everything step by step after my very frustrating online chat experience.... もっと見る

企業が回答しました

5つ星のうち3の評価

Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful... もっと見る

企業が回答しました

5つ星のうち5の評価

Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as... もっと見る

企業が回答しました


企業情報


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  • St Martins Walk , 137 High Street, RH4 1AQ, Dorking, 英国

4.9

優良

TrustScore 5段階評価の5

170件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(170)

過去12か月のレビュー数: 42,756

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5つ星のうち5の評価

Amazing at Vodafone

Amazing at Vodafone

2025年8月31日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent

Excellent. Eric was Super helpful.

2025年8月7日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Sharon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Friendly staff and…

The staff were both so friendly and helpful- and sorted out the problems in no time at all

2025年7月21日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Elizabeth,

Thanks for the lovely review and fantastic support for staff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

A fantastic service by the Dorking…

A fantastic service by the Dorking Vodafone team. Thank you Eric and Sonal!

2025年7月17日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Paula,

Thanks for the lovely review and fantastic support for Eric and Sonal.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Fantastic service from the very helpful…

Fantastic service from the very helpful ‘Sonal’, my wife and I switched both our mobile contracts and broadband after getting fed up with EE, she was super helpful as was her colleague, we got great deal and everything was explained, feel very valued as a customer and very happy with the new provider and phones, would 100% recommend

2025年7月9日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Daniel,

Thanks for the lovely review and fantastic support for Sonal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Exceptionally helpful staff member

Exceptionally helpful staff member - Sonal. Took her time to talk through available contracts for both myself and my husband. Made us feel valued customers - thank you very much!

2025年7月12日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Helen,

Thanks for the lovely review and fantastic support for Sonal.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Ten out of ten for Junior.

Junior was so helpful, courteous and such an able manager.
He showed real enthusiasm to sort out my Internet connection problems. All staff were amiable and diligent in sorting out other peoples issues.

2025年6月30日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Phil,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Really good attention and kind staff

Really good attention and kind staff, perticularly Justin in the Dorkinf branch. All our enquires were handled quickly and efficiently, and we achieved everything we needed to do.

2025年6月20日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey there, thank you for taking the time to send us a review, this is great to hear!

Vodafone Social Media Team

5つ星のうち5の評価

Sonal is absolutely brilliant

Sonal is absolutely brilliant! So informative, friendly, lovely and super helpful. She has made the experience so easy and pain free to upgrade. Her positive energy was infectious! She is a credit to the Vodafone Dorking branch.

2025年6月20日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Leanne, thank you for your kind words for Sonal and the Dorking store. We appreciate you taking the time to provide this feedback. Have a great day!

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Eric and Junior are wonderful people…

Eric and Junior are wonderful people help me set up new phone and tell me how to use it.

2025年6月5日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hi John. We're happy to hear that you had a wonderful experience setting up your new phone. We appreciate you taking the time to share your positive feedback with us!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Justin has been very helpful no matter…

Justin has been very helpful no matter the question I have dealt with him for some time and that's why I come back to Vodafone and thank you very much

2025年5月24日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Harry,

Thanks for the lovely review and fantastic support for Justin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful attention from Justin who…

Very helpful attention from Justin who served me on both occasions

2025年5月16日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Louise,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Justin was fantastic and sorted out my…

Justin was fantastic and sorted out my problem. Thank you so much.

2025年5月13日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Dorking Vodafone

Junior was very helpful and knowledgeable. We updated all our phones and bought a new one

2025年4月29日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Mark,

Thank you for your review. It's always lovely to read such nice feedback and fantastic support for Junior.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful and impressive knowledge…

Very helpful and impressive knowledge of phone capabilities. Made sure transfer of information was complete

2025年4月24日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Colin,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Was most impressed by service delivery…

Was most impressed by service delivery today by Dorking store .
They could not be more helpful and I am very grateful for service n hrlp

2025年4月19日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Florence,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great help from Junior at the Dorking…

Great help from Junior at the Dorking Branch. He came to the aid of a 90 year old by transfering the data from an Android mobile to an iPhone - magic.

2025年4月18日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Sherril,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for our agent.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Junior was a star …

Junior was very helpful and patient with me. He explained the whole process and even stayed after hours to complete the transfer of my old phone to new.

2025年4月7日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hey Nicola,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち3の評価

Vodafone UK Dorking store has a helpful…

Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful situations manageable. However, the customer service phone line could be improved since it wasn’t very helpful despite a long wait.

2025年3月5日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hi Oxford,

We're truly sorry for the trouble you've faced with our Customer Service. At Vodafone, we aim to provide excellent support to all our customers, and it’s disappointing to hear we fell short during your recent visit. Your input is invaluable, and we will certainly use it to enhance our services and avoid similar issues in the future.

Should you have any additional questions or concerns, or if there's anything more we can do for you, please don’t hesitate to connect with our team on Facebook at http://vodafone.uk/2Fpnah2 or on X at http://vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

5つ星のうち5の評価

Junior was amazingly helpful

Junior was amazingly helpful, fully appreciated him, a great enployee

2025年3月10日
自発的なレビュー
Vodafone UK - Dorking ロゴ

Vodafone UK - Dorking からの回答

Hello Susan,

That’s lovely to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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