Vodafone UK - Dumfries レビュー 

150
TrustScore 5段階評価の5

4.9

105 High Street, DG1 2BN Dumfries, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I needed help transferring from an old iPhone 8 to my new iPhone 17e. I didn’t have the first clue where to start and Amy in Vodafone made everything look so simple. She managed to fully set up my new... もっと見る

企業が回答しました

5つ星のうち5の評価

As usual, the Dumfries personnel were amazing. Ro was brilliant, taking the time to Go through everything with me, saving me money in the process and helping me out of a schoolboy error. Amazing stor... もっと見る

企業が回答しました

5つ星のうち5の評価

We needed to review the internet package on our mobile WiFi device. We visited the Vodafone store in Dumfries and Roh helped us revise our package, without any issue. He also assisted us with... もっと見る

企業が回答しました

5つ星のうち5の評価

Danny was the most helpful person I have ever had the pleasure of meeting, professional helpful and very friendly. I explained my disabilities and she really made me feel like zi hsd no problems. I ca... もっと見る

企業が回答しました


企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - Dumfries について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 105 High Street, DG1 2BN, Dumfries, 英国

4.9

優良

TrustScore 5段階評価の5

150件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(150)

過去12か月のレビュー数: 42,546

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5つ星のうち5の評価

Sol was amazing went threw every detail…

Sol was amazing went threw every detail of the contract and phone helped with the set up.. made the process of upgrading so smooth amazing lad and great experience

2023年10月28日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi Kealy,

We're pleased to hear about your recent experience. Thank you for reviewing and sharing this feedback for Sol.

If you ever need any help, feel free to message us over on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Great staff always help to find the…

Great staff always help to find the best deal for me

2023年10月26日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Thanks for the brilliant feedback! It's really appreciated. If you ever need further help, just pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

5つ星のうち5の評価

Sol worked incredibly hard to get me…

Sol worked incredibly hard to get me the correct deal thar suited my needs

2023年10月23日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi M Templeton,

Thanks for sharing your fabulous feedback for Sol. If you need any help in the future, please message us via

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

5つ星のうち5の評価

I had a fantastic experience in store…

I had a fantastic experience in store and couldn’t ask for better customer service. The staff were all extremely helpful and made me welcome in store, assisting me and helping me get the best deal and package originally and then helping me set up etc. Would highly recommend.

2023年9月26日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hey Dayne,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

Listen to the reviews!

Constant poor service since installation 10 months ago. Promised visit of an engineer twice and never came. Numerous phone calls to customer complaints and they are no help. Wouldn’t even let me terminate my contract without trying to charge me which I refused to pay. Sent a huge complaint and have gone to trading standards. Avoid at all costs. Company is a joke and their customer service is the punchline.

2023年9月12日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi Conal,

It's disappointing to hear the issues you're having and the stage this complaint has got to.

It sounds like it's now at the highest point of escalation.

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Top staff

Staff were excellent. Provided me with all the information I required. Also set up new broadband, dongle and fixed my phone with ease.

The shop was very busy but they get through everyone quickly and efficiently.

2023年9月2日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi Maria,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Danni was an amazing help x lovely lass…

Danni was an amazing help x lovely lass great laugh xx

2023年9月1日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience

Great experience, All sorted by Ro
Cheers very helpful

2023年8月28日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hey David,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

First class service

First class service from Sol. Explained all the options open to me regarding a new phone and extending my broadband to full fibre.
Answered all my questions with no problem and left with a better deal. Great service, thank you.

2023年8月15日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi Connor,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

The patience and courtesy show by staff…

The patience and courtesy show by staff at the Dumfries shop was excellent. Even after a second visit that day.
The expertise in solving the phone problem is second to none. Thank you.

2023年8月19日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hey Gavin,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Always great service in Vodafone…

Always great service in Vodafone Dumfries. From a local business owner I recommend customers to visit and shop local in retail!! Keep up the good work Sol & the team 👍

2023年8月17日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful young lady…Danni.

Very helpful young lady…Danni.
Info from start to finish for both new mobile and broadband.

2023年7月26日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent service from Ro

Excellent service from Ro, the store manager.
Friendly, informative, and answered all my queries.
I also swapped my broadband too.
Brilliant

2023年7月25日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi P Hudson,

This is lovely feedback for Ro. Thanks for sharing.

If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line.

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Today's visit to Vodafone Dumfries was…

Today's visit to Vodafone Dumfries was outstanding service I certainly say first class service really at it thanks Gordon ro was very good helping me store manager first class

2023年7月18日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi there,

Thanks for your review for Gordon in our store. We appreciate your feedback and kind words.

If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Amy was very understanding and resolved…

Amy was very understanding and resolved my issues in a very professional manner. Top class

2023年7月11日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Fantastic

Fantastic! Excellent services

2023年6月11日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Amazing attention to detail

2023年6月1日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hey Stuart,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Really helpful staff especially Sol

Really helpful staff especially Sol, upgraded my phone and also helped me trade in and transfer. Also witnessed them helping loads of other customers they provide a vital service especially to the elderly population who need technical support.

2023年5月31日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hey Megan,

Thanks for letting us know what an amazing job Sol did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Dumfries Vodafone are the best

Sol and his team have been supporting our business for nearly 10 years now. We have grown from 2 to 15 employees and the guys have been with us every step of the way.
They are so efficient and knowledgeable that every query is sorted without fuss or drama.
Lovely people too.

2023年5月18日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hi Scott,

This is such an amazing review for Sol and the rest of the store. Thanks for sharing your kind words and feedback. It's lovely to hear how your business has grown as well.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Solomon was really nice :) the red…

Solomon was really nice :) the red shoes are cool

2023年4月27日
自発的なレビュー
Vodafone UK - Dumfries ロゴ

Vodafone UK - Dumfries からの回答

Hey Skipper,

Thanks for the lovely review and fantastic support for Solomon and his fabulous red shoes!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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