Vodafone UK - Durham レビュー 

149
TrustScore 5段階評価の4.5

4.7

33 Silver Street, DH1 3RD Durham, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... もっと見る

企業が回答しました

5つ星のうち5の評価

Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... もっと見る

企業が回答しました

5つ星のうち5の評価

I came into store not long before they were due to close but they were so helpful. They answered all of my questions, showed me the products and explained everything to me clearly. They spen... もっと見る

企業が回答しました

5つ星のうち5の評価

Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... もっと見る

企業が回答しました


4.7

優良

TrustScore 5段階評価の4.5

149件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(149)

過去12か月のレビュー数: 42,075

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Matty and Keith were amazing

Matty and Keith were amazing! So kind and friendly. I came in very distressed as my phone was suddenly unresponsive and I was getting a train in a few hours (and my ticket was on my phone!). They managed to hard reset my phone so it worked again and we discussed options for an upgrade at a time when I'm ready. If Vodafone management sees this, please give Matty and Keith a raise, or bonus, or both! They are stars ⭐

2025年4月14日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Sally,
 
This is really lovely to hear, thanks for the review! We are thrilled to hear about your positive experience with Matty and Keith.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Professional Perfect service

Professional Perfect service! Very helpful team!

2025年4月9日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Came into the durham buy a new phone

Came into the durham buy a new phone, Aisha was very helpful and informative of the options available. Great service

2025年3月27日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Oliver,

We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Best wishes,
Vodafone Social Media Team

5つ星のうち5の評価

Harry and Max were beyond helpful with…

Harry and Max were beyond helpful with helping me get phones and Internet setup. I am new to the UK, and I could not have set this up without them going above and beyond to assist me.

2025年3月26日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

It's great to see Harry and Max were so helpful today Mike. Thanks for the feedback, The Vodafone Social Media Team

5つ星のうち1の評価

Vodafone service ..nightmare

I've contacted Vodafone several times re my Internet won't connect to TV wireless ..their response contact TV providers ..not their problem ..I had Plus Net before Vodafone it worked fine ..trying to get help from website or Vodafone agent is a nightmare ..a year on still no connection ..apologies but the only way to get a response is to complain ...which again Vodafone website won't allow you to do !!!!

Response to Vodaphone
I've spent hours contacting you contacting Sansung
Contacting your website

Each provider blames the other for lack of service

My TV Wireless worked with PlusNet..NOT using Vodafone ...so where does the blame lie ?????

2025年3月12日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Joan,

I'm sorry you've been left feeling this way. Have you tried connecting the TV to your router via an Ethernet cable? This should bypass any wireless issues you may be having.

Alternatively, please reach out to the dedicated Home Broadband team on 03333 040191 from any UK phone, or through Live Chat here: https://vodafone.uk/livechat, and a member of the team would be happy to help.

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Max Durham store …excellent

Max in the Durham store was absolutely lovely. He was very friendly and great customer service. Explained everything so cleanly so my mum could understand.

2025年3月3日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Annette,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち1の評価

Terrible customer service

Broadband customer service is a disgrace. Initially sent incompatible equipment. Now incapable of taking a direct debit despite no account changes and funds available. 3 hours later and no ownership of their issues and resolution is always ‘go to a store’. Desperate to leave. DO NOT JOIN!

2025年2月14日
自発的なレビュー
5つ星のうち5の評価

Taz was brilliant with me and my friend…

Taz was brilliant with me and my friend to day for her new phone

2025年2月11日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Collette. Thank you for your review for Taz. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service thanks Taz

Great service thanks Taz, will definitely be recommending you and your store.

2025年2月1日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Brilliant service from Taz thanks for…

Brilliant service from Taz thanks for all your help.

2025年1月21日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Lenj,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

5つ星のうち5の評価

Thanks Dan for helping me with a new…

Thanks Dan for helping me with a new contract after putting it off for months, I'm really excited for a new phone!

2025年1月14日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Sophie. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent Customer support from Taz

I came into the store exploring options for a new phone deal . I was warmly greeted by Taz , who made the experience so much easier . Their knowledge of the deals ensured I left as a new customer and with a fabulous selection. Excellent customer service !

2025年1月16日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Zach. Thank you for your review for Taz. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Experience made easy due to Katie's knowledge

Came in unsure on what phone/contract I wanted and what suited my needs, I was helped by a lovely lady called Katie, nothing was too much trouble for her and she made time to sit down with me and go through different options explaining everything for me, she was so patient. I can't wait to receive my new phone! Thanks again

2025年1月15日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Ren. Thank you for your review for Katie. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service

Great service, very helpful thanks Taz.

2024年12月18日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Maureen. Thank you for your review for Taz. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent service

Excellent service! Quick and easy, very pleasant staff.

2024年12月5日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Thanks for the five start review, Lorelai! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Excellent service from Keith

Excellent service from Keith. Very patient and helpful. Would recommend to anyone

2024年11月29日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Taz was outstanding and everyone at…

Taz was outstanding and everyone at Vodafone would do well to be like him. He saved me money and helped me a lot, he’s polite, helpful and “ can do”

2024年11月11日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hello, Chris,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Taz.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Fantastic service from Daniel and the team today

Fantastic service from Daniel and his colleagues today when we visited visited the Durham shop he was extremely knowledgeable and helpful sorted out our requests and also did a little health check on mine and my husband’s Phone we will be going back when upgrades are due very soon 👍 professional friendly and courteous thank you Daniel 👍

2024年11月5日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hi Deb,

Thanks for taking the time to write such a great review! We're delighted to see Dan was able to resolve your query, and that you'll be visiting again 😄 If you ever need help again, please drop us a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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