Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... もっと見る
企業が回答しました
所在地
所在地を変更84 High Street, FK1 1DD Falkirk, GB
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Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available... もっと見る
企業が回答しました
Went in store with questions about roaming when going away. Amazing service and let me know how to deal with it. Thanks gals!
企業が回答しました
Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leavi... もっと見る
企業が回答しました
企業情報
Vodafone UK - Falkirk について
当該企業による記述
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84 High Street, FK1 1DD, Falkirk, 英国
4.8
優良
174件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Great experience in the Falkirk store…
Great experience in the Falkirk store the team made everything to easy and simple thank you
2026年3月6日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went to get a new battery left with a…
Went to get a new battery left with a new phone and iPad on a much better deal thank you
2026年3月3日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly and helpful
This morning I visited Falkirk Vodafone to have a micro sim put in my hand-me-down iphone and Cleo could not have been more pleasant and helpful. Not only did she change the sim but she also set up the iphone for me, something I had been dreading doing myself. Thank you so much!
2026年3月2日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Allan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic staff
Went in with dread, my first contract in years. The girls made me feel welcome straight away and gave me some options. Walked out with a new phone after some great conversation with them. Thank you!
2026年2月24日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Nicola,
Thanks for the lovely review and fantastic support for team. It's heartwarming to read such encouraging feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best Phone Provider !
Best Phone Provider !! Amazing experience and really helpful staff!
2026年2月3日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Diana,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Falkirk からの回答
Hey Emma,
Thanks for the lovely review and fantastic support for Becka.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Falkirk からの回答
Hey Leslie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Faulty handset replacement mishandled at Vodafone Falkirk
I visited the Vodafone Falkirk store to resolve a fault with a brand-new phone purchased directly from Vodafone. I had already attended the Stirling store, where I was advised that a like-for-like exchange would be appropriate for a faulty handset.
At Falkirk, I was assisted by Becca and Cleo.
During the appointment, I was questioned about where the phone had been purchased, including comments regarding it being ordered online. The discussion then moved to changing my airtime plan, despite this being a faulty handset issue rather than a voluntary upgrade.
I was advised that an additional upfront payment would be required. I explained that this contradicted the guidance I had received from another Vodafone store and asked if a like-for-like exchange could be completed instead. I was told by Becca that an upfront payment would be required regardless. When I said this did not align with what I had been advised elsewhere, I was told to “go to Stirling then.”
I chose to leave the store. I remained calm throughout the interaction.
Afterwards, I received an SMS summarising the visit which stated that I had “become hostile” and criticised staff. This statement is inaccurate.
Cleo was polite throughout the interaction. However, the advice and approach taken by Becca resulted in a frustrating and unnecessary experience when attempting to resolve a straightforward faulty device issue.
Based on this experience, I would not recommend the Falkirk store.
2026年1月3日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Erin,
Thanks for sharing your feedback with us and I apologize for the issues you've been experiencing with store team. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Went into store for a new contract and…
Went into store for a new contract and came away with a great deal. Really happy with the service the girls are great thank you.
2026年1月3日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Leslie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Falkirk からの回答
Hey Grant,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I went in to sort out a new contract…
I went in to sort out a new contract for myself (personal Christmas treat) and realised it came with a new number. I went In and spoke to Becca who managed to get my original number onto the new contract. Disaster avoided! Thank you 🙏
2025年12月27日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Ryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service in store and open all day…
Great service in store and open all day on the 2nd of Jan.
2026年1月2日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey Alexander,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Falkirk からの回答
Hey Bartlomiej ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cleo was fantastic and really helpful…
Cleo was fantastic and really helpful would recommend
2025年12月1日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey James,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Cleo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service and really…
Good customer service and really friendly with families coming into the store
2025年12月1日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Cleo helped me buy an ipad today for…
Cleo helped me buy an ipad today for uni, she was very helpful explaining the different models and what would be best for me at uni. I would highly recommend cleo she is very attentive and a credit to vodafone.
2025年11月5日
自発的なレビュー
Vodafone UK - Falkirk からの回答
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Every one has been fantastic and vert…
Every one has been fantastic and vert helpful courtney waw great
2025年11月3日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hi. We're happy to hear that everyone was fantastic and helpful! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, friendly staff. Very knowledgeable with products for my iPhone.
2025年11月1日
自発的なレビュー
Vodafone UK - Falkirk からの回答
Hi. We're so happy to hear you received excellent service from our friendly and knowledgeable staff! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience Vodafone Falkirk
Visited the store in Falkirk for an internet changeover having already got both our phones from them. Dealt with Matt who was excellent. Very knowledgeable about the products. The customer service was outstanding and really helpful.
There was a nice atmosphere in store in Falkirk.
2025年10月13日
自発的なレビュー
Vodafone UK - Falkirk からの回答
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Courtney in Falkirk high street store…
Courtney in Falkirk high street store was extremely helpful and kind when there was power outage she got my number and called me back and she also helped get my new SIM card very pleasant girl and great customer service as was the manager also who was in that day that day forget his name tho lol
2025年10月11日
自発的なレビュー
Vodafone UK - Falkirk からの回答
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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