We needed to replace a phone and went without an appointment to the Guildford shop. Sam who dealt with our request was very helpful, patient, knowledgable and a pleasure to meet. He managed all the... もっと見る
企業が回答しました
所在地
所在地を変更66 High Street, GU1 3ES Guildford, GB
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I’d like to give a huge shout-out to Sam at Vodafone Guildford! He gave me an excellent deal on my new phone contract and internet package, and his customer service was outstanding from start to fini... もっと見る
企業が回答しました
Taskin was very helpful and he showed me the effective method for my phone upgrade. His knowledge and patience made a potentially stressful situation much easier to navigate.
企業が回答しました
Went in to enquire about an upgrade to my current phone. All questions I had were answered professionally and efficiently, thank you to Alfie who thoroughly guided me through the process!
企業が回答しました
企業情報
Vodafone UK - Guildford について
当該企業による記述
連絡先
66 High Street, GU1 3ES, Guildford, 英国
4.9
優良
203件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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この企業を閲覧した人は、以下の企業も閲覧しています。
nishant helped me upgrade my phone and…
nishant helped me upgrade my phone and switch home broadband saving me money in the process
2025年10月25日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hi. We're happy to hear that you received valuable support with your phone and broadband upgrade, resulting in cost savings. Thank you for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a pleasant visit.
What a pleasant visit.
I had a very good visit to the Guildford shop after a very difficult phone interaction.
I was greeted by Steve who quickly found out what I needed and passed me to the expert Mo.
30 minutes later all sorted and ready to go!
2025年10月23日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Thank you Taskin !!
2025年10月21日
自発的なレビュー
Vodafone UK - Guildford からの回答
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Craig answered my questions in a…
Craig answered my questions in a professional manner
2025年10月10日
自発的なレビュー
Vodafone UK - Guildford からの回答
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Steve did a great job moving the old…
Steve did a great job moving the old stuff to the new phone. Hopefully the new phone lasts as long as the old one.
2025年10月9日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Mo was quick and efficient in getting…
Mo was quick and efficient in getting me moved up from my Pay-As-You go SIM to a full plan that offered me greater value. Also just a solid dude to have a chat with in store
2025年10月7日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Chloe was very helpful at the Guildford…
Chloe was very helpful at the Guildford store. Thanks Chloe
2025年10月1日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hey Tim,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Steve surprised me
Steve surprised me. He managed to give me a better package than I was already on and a brand new phone. He set it up for me the £25 charge was a bargain every thing was there just as I hoped it would be.
2025年9月27日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hey Trevor,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Guildford からの回答
Hey Tina,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Chloe was helpful with my transfer
2025年9月27日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hi,
Thank you so much for your wonderful review and the amazing support you’ve shown for Chloe—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
amazing customer service
came in the other day and Sam helped me replace my sim after i lost my phone abroad! So very helpful and would consider coming back to this branch just for him! thanks sam
2025年9月3日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're happy to hear that we could assist! We appreciate your kind words and are so glad you found our service helpful.
Thanks,
Vodafone Social Media Team
Spoke to craig about switching to…
Spoke to craig about switching to Vodafone. He was very helfpul and was patient with me the whole interaction. I could not process anything today as i am still under contract but will come back once i get closer to the end of my current contract. Thanks Craig.
2025年8月31日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Mo has been very helpful and kind at…
Mo has been very helpful and kind at Vodafone and he helps a lot at Vodafone
2025年8月26日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hey Sylwia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo was great he saved my life
Mo was great he saved my life. I was phoneless for a week and he sorted me out within seconds. What a legend
2025年8月24日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Great service and advice when looking…
Great service and advice when looking for a phone for my son. Lovely and kind too. Thank you
2025年8月23日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The team was super helpful in the issue…
The team was super helpful in the issue that I had!
2025年8月23日
自発的なレビュー
Vodafone UK - Guildford からの回答
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I had a lot of problems with my phone…
I had a lot of problems with my phone and went into Vodafone shop in Guildford . Mo greeted me warmly and was expert in helping me with the numerous phone problems , explaining everything to me. He was very knowledgeable and helpful
2025年7月28日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hey Heidi,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Team
After being surprised that the front door was locked during trading hours and finding out the reasons why. This in store team is doing an amazing job.
I would quite happily offer anyone who was working today a position in my business. Their ability with customers who had been sent in by call centre agents was phenomenal. It appears to me that the call centres should be closed and more money put in to the stores.
There was a quiet spell and the manager Steve, I think, appeared with bottles of water for his team. It looks like as well as having to take extra precautions from the outside, they are suffering from a lack of water inside.
This group of people are definitely going the extra mile in adverse conditions. They are quite remarkable and were able to sort me out and get me up and running in good time. You need more people like this and ensure they get looked after or I will be poaching them!
2025年7月24日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hey Calvin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo was very helpful with transferring…
Mo was very helpful with transferring my data
2025年7月24日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo the Assistant Manager was really…
Mo the Assistant Manager was really helpful - thank you
2025年7月19日
自発的なレビュー
Vodafone UK - Guildford からの回答
Hey Liz,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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