Vodafone UK - Hackney レビュー 103

TrustScore 5段階評価の5

4.8

397-399 Mare Street, E8 1HY LONDON, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... もっと見る

企業が回答しました

5つ星のうち5の評価

Mohamed’s customer service was outstanding and he went above and beyond to solve all the problems I had

企業が回答しました

5つ星のうち5の評価

I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... もっと見る

企業が回答しました


4.8

優良

TrustScore 5段階評価の5

103件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Mohamed’s customer service was…

Mohamed’s customer service was outstanding and he went above and beyond to solve all the problems I had

2026年5月24日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

abs was super helpful and lovely

abs was super helpful and lovely! definitely recommend

2026年5月11日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Emme,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful

Very helpful. I moved back from overseas and they helped me re activate and get my old phone number back!

2026年5月6日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Tom,

Thanks for the lovely review and fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2l

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful and quick service

Very helpful and quick service - Ihab was great. Thanks!

2026年5月4日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I recieved alot of help from Mohamed…

I recieved alot of help from Mohamed when getting my new phone. He was a great help 10/10

2026年4月19日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Bruce,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

Terrible experience.

I was robbed in London on the morning of the 8th of April. I had my phone and bank card stolen. I was on holiday and was due to return home that day.

I called into the hackney branch to try and get a replacement SIM at 9.30am. I had my driver's licence but no bank card which they told me I required.

I received no help whatsoever from the two members of staff there. I explained the situation, I had no access to money, travel documents or contact numbers. I had my licence with my name, face and address and despite the severity of my situation the staff showed no empathy or even interest in what I was telling them.

I then called at the Angel branch and explained the situation. I was immediately reassured by the staff there and within 40 mins had a replacement SIM, I purchased a new handset and was able to access money, documents and travel home.

Appalling level of service at hackney, borderline rude, utterly useless experience.

Don't bother unless it's an easy fix for these guys.

2026年4月8日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey David,

I’m really sorry to hear about what you went through, especially given the circumstances of being robbed while travelling. I completely understand how distressing that situation must have been, and I’m sorry for the way your visit to our Hackney store made you feel.

While our stores do have identification requirements in place for replacing SIM cards, I appreciate that this was an exceptional situation and that you were already under significant stress. It’s disappointing to hear that the service you received there lacked empathy or reassurance, and this isn’t the experience we want any of our customers to have.

I’m really pleased, however, that the team at our Angel store were able to support you quickly, get you connected again, and help you safely access your essentials and travel home. I’ll be sure to pass on your positive feedback to them.

If you’d like this experience at the Hackney store to be reviewed further, you can raise this as an official complaint so the appropriate team can look into it. You can speak directly with my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Helpful and polite thanks a lot

Helpful and polite thanks a lot

2026年4月15日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Nazi,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Explained everything to me in a way I…

Explained everything to me in a way I can understand very helpful

2026年4月8日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Ülger,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great communication with me even tho I…

Great communication with me even tho I was younger he showed great humility and really appreciated the work he did

2026年4月2日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Kofi,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thank you guys

Thank you guys so much, Hackney Vodafone for great customer service

2026年3月17日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hi ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Hackney —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very quick and nice experience

Very quick and nice experience
The staff was respectful and helpful

2026年3月13日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey M,

Thanks for the lovely review and fantastic support for Vodafone.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I'm happy great service

I'm happy great service

2026年3月13日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Leyla,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Good service thanks

2026年3月13日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Guyllaine,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Nicky is very friendly and…

Nicky is very friendly and exceptionally and all the staff are very receptive

2026年2月16日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Sam,

Thanks for the lovely review and fantastic support for Nicky.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great job, lovely staff

Not only did they do a great job, but they were so lovely to speak to as well. This is my go to Vodafone to go to because the customer service is just so great. Would definitely recommend this branch to all

2026年2月14日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Rish,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent sales team

Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a great sales team!!!

2026年2月13日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Sim,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Extremely helpful :)

2026年2月13日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Isabella,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent service provided to me by…

Excellent service provided to me by shop. Recommend anyone interested in getting a new phone here

2026年2月13日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

Great customer service

2026年2月13日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey Ebenezer,

Thanks for the lovely review and fantastic support for Team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer experience

Very very helpful team.
Managed to support me with a new phone, insurance & even a good wifi deal!

2026年1月10日
自発的なレビュー
Vodafone UK - Hackney ロゴ

Vodafone UK - Hackney からの回答

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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